Alexandre R.’s Post

🚀 𝐁𝐮𝐢𝐥𝐝 𝐲𝐨𝐮𝐫 𝐟𝐢𝐫𝐬𝐭 𝐀𝐈 𝐚𝐠𝐞𝐧𝐭 𝐟𝐨𝐫 𝐟𝐫𝐞𝐞 𝐰𝐢𝐭𝐡 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐅𝐨𝐮𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐀𝐠𝐞𝐧𝐭𝐟𝐨𝐫𝐜𝐞. Salesforce is empowering Sales & Service Enterprise Edition customers with a no-cost add-on that unlocks powerful features across Sales, Service, Marketing, Commerce, Data Cloud, and Agentforce to boost productivity and customer success. 𝐖𝐢𝐭𝐡 𝐒𝐚𝐥𝐞𝐬𝐟𝐨𝐫𝐜𝐞 𝐅𝐨𝐮𝐧𝐝𝐚𝐭𝐢𝐨𝐧𝐬 𝐚𝐧𝐝 𝐀𝐠𝐞𝐧𝐭𝐟𝐨𝐫𝐜𝐞, 𝐲𝐨𝐮 𝐜𝐚𝐧: ✅ Easily create your first AI agent with simplified UI and guided setup ✅ Choose from templates like Sales Development Rep, Sales Coach, Setup agent, or Service agent ✅ Customize agents to handle topics such as FAQs and case escalations with smooth handoff to human reps ✅ Leverage Data Cloud integration to provide agents with comprehensive, up-to-date knowledge for effective customer interactions This is what modern CRM innovation looks like — accessible, intelligent, and designed to let your teams focus on what matters most: delivering exceptional customer experiences. 🙌 Start building your AI agents today with Salesforce Foundations and Agentforce. Visit yallo.co today. Follow us on LinkedIn: YALLO Group Credit: Salesforce #Salesforce #Agentforce #SalesforceFoundations #AI

Salesforce FutureScape: Business in 2030 Day 2: Frictionless Customer Journeys — From Thought to Purchase in Seconds In 2030, customers won’t “search” or “shop” the way they do today. Their experience will be seamless, personalized, and predictive — every interaction anticipating their needs before they even ask. Here’s how Salesforce makes this possible today: 🔑 Practical Solutions You Can Implement Now: 1️⃣ AI-Powered Personalization with Einstein Recommendations Suggest products, services, or content tailored to each customer’s past behavior. Example: A returning customer sees exactly what they need in their next purchase — instantly increasing conversion rates. 2️⃣ Unified Customer View with Salesforce Data Cloud Combine sales, service, marketing, and commerce data into a single profile. Every touchpoint — email, chat, call, website visit — updates the profile in real time. 3️⃣ Automated Journey Orchestration with Marketing Cloud Create dynamic campaigns that adjust automatically based on customer actions. Example: If a customer abandons a cart, AI triggers a personalized offer immediately. 4️⃣ Real-Time Service with AI Chatbots and Einstein Bots Customers get answers instantly, while your agents focus on complex queries. Predictive routing ensures the right agent handles the right customer at the right time. ✅ The takeaway: By 2030, customer journeys will feel effortless and intelligent. Salesforce tools already let you start building these frictionless, AI-driven experiences today — improving retention, loyalty, and revenue. 💡 The question for leaders: Are you delivering the experiences your customers will expect tomorrow, or just what they expect today? Connect to discuss more Aakrin Pvt Ltd. Krishna Dadi #Salesforce #FutureScape #CXO #AI #DigitalTransformation #CustomerExperience #CRM

🚨 Salesforce shakes up Agentforce pricing -- again #Salesforce isn’t slowing down when it comes to making AI more accessible. The company has reworked #Agentforce’s pricing model, aiming to lower entry barriers and attract more of its 150,000+ customers to the #AIagent platform. Here’s what’s new: 💳 Three payment options: Pay-as-you-go, Pre-commit, and Pre-purchase 📊 Simple usage-based pricing: Businesses only pay for specific actions—each costing 20 credits (≈ $0.10). 📦 Flexible bundles: 100,000 credits available in $500 packs. This marks a big shift from the earlier, somewhat confusing $2 per conversation model, replacing it with a clear, flexible, and scalable approach. ✅ The real win here? Businesses now have the power to choose a pricing plan that matches their usage—no hidden surprises, no overpaying. 🚀 With AI adoption growing rapidly, Salesforce’s latest move makes Agentforce easier to test, scale, and integrate into business processes. For companies on the fence, this could be the push they need to explore how AI agents can drive productivity, efficiency, and better customer experiences. 🤔 What do you think—will this #pricing shift finally encourage more businesses to jump on the AI agent train? #Salesforce #Agentforce #SalesforceAI #AIpricing #AIAgents #salesforcepartner #Automation #agentforcepricing #crm #salesforceagentforce

🚀 Maximize Customer Support with Salesforce Service Cloud At The Growth Technologies, we empower businesses to deliver world-class customer service experiences by leveraging the power of Salesforce Service Cloud. 🔍 Why Service Cloud? Salesforce Service Cloud is not just a help desk — it's a complete solution to streamline your customer support, case management, and service automation, leading to stronger retention and higher customer satisfaction. ✅ Our Strategy: We believe in aligning Service Cloud implementation with your unique business needs. Our strategic approach includes: 🎯 Customer Journey Mapping – Understand every touchpoint to deliver contextual service. 🧩 Omnichannel Enablement – Seamless support across email, phone, chat, SMS, and social media. ⚙️ Automation with Flows & Macros – Reduce response time with intelligent workflows and self-service. 🔧 Tactics That Drive Results: Case Auto-Assignment & Escalation Rules – Ensure the right agent handles the right case at the right time. Knowledge Base Setup – Empower agents and customers with consistent, searchable answers. Einstein AI Integration – Predictive insights and recommended actions to boost first-contact resolution. SLAs & Milestones – Monitor and meet service levels effectively. 📈 Whether you’re looking to implement, optimize, or scale your Service Cloud environment, our certified experts at The Growth Technologies are ready to guide you at every step. 💬 Let’s discuss how we can elevate your customer experience. [info@thegrowthtechnologies.com] #Salesforce #ServiceCloud #CustomerSuccess #CRM #TheGrowthTechnologies #DigitalTransformation #CustomerExperience #SupportAutomation #SalesforceConsulting

Salesforce is no longer just a CRM it’s the digital backbone of modern business. Many still think of Salesforce as “just a database for contacts,” but today, it’s powering business transformation at every level. Here’s how: ✅ AI-Powered Insights: With Salesforce Einstein and advanced analytics, companies can spot opportunities, mitigate risks, and make smarter decisions before the competition does. ✅ Automation That Works: Routine processes, follow-ups, and approvals? Done automatically. Teams now focus on strategy, creativity, and meaningful customer engagement instead of repetitive tasks. ✅ Industry-Specific Solutions: Salesforce’s Industry Clouds, like Health Cloud, Financial Services Cloud, and Manufacturing Cloud solve unique challenges, helping companies operate smarter and faster. ✅ Seamless Customer Experiences: Every interaction becomes personalized, relevant, and impactful. Salesforce doesn’t just track customers, it helps build lasting relationships. ✅ Collaboration Across Teams: From marketing and sales to service and IT, everyone works in sync. Silos disappear, and business moves faster. The truth is, Salesforce reflects how your business really runs: the good, the bad, and the opportunities for growth. Companies that embrace it aren’t just managing data they’re transforming their entire way of working.  Whether it’s boosting efficiency, enhancing customer experiences, or leveraging AI for predictive insights, Salesforce empowers businesses to do more, faster, and smarter. #Salesforce #DigitalTransformation #AI #Automation #CustomerExperience #Innovation #BusinessGrowth #FutureOfWork #IndustryClouds

If Salesforce were a person, it'd probably be that overly enthusiastic neighbor who's constantly rebuilding their house… and giving TED Talks about it. Salesforce continues flexing its CRM muscles by introducing new AI-powered features and platform integrations to boost customer engagement and supercharge sales productivity, targeting businesses ranging from scrappy startups to lumbering enterprises. With continuous innovation at the core, they're doubling down on automation, analytics, and personalized experiences, all while further embedding themselves into the fabric of the digital workflow. The article highlights how these enhancements may reshape how companies use CRM, turning data into actionable, revenue-generating relationships. As a product leader navigating seismic shifts like AI proliferation and post-pandemic digitization, this article just reinforced how deeply user-centric evolution and continuous platform adaptability are critical to staying competitive. Appreciate the forward-looking insights Umair Falak shared. #Salesforce #CRM #AI #Automation

🚀 Revolutionizing Customer Engagement with Salesforce #DataCloud + #MarketingCloud + #AINudges Salesforce Data Cloud, Marketing Cloud, and AI Nudges together create a powerful synergy that can transform how businesses connect with customers. #DataCloud acts as the central nervous system — unifying data from every source into a single, real-time customer profile. Imagine a true 360° view of each customer, capturing every interaction, preference, and behaviour. #MarketingCloud then brings this rich data to life by orchestrating intelligent journeys: ‣ Segment audiences with precision based on unified profiles ‣ Automate campaigns across email, mobile, social, and web for consistent messaging ‣ Personalise content in real time, delivering the right message at the right moment Finally, #AINudges ensure engagement is not just personalised, but predictive — proactively guiding customers toward the next best action. The result? A seamless ecosystem where every interaction feels timely, relevant, and meaningful — driving higher engagement, conversions, and loyalty. Excited to see how businesses are adopting these innovations — let’s connect at Dreamforce 2025 to dive deeper into how this can transform your customer engagement strategy! #Salesforce #DataCloud #MarketingCloud #AI #Dreamforce

Hello #Trailblazers, Recently I shared two posts: one about improving #CustomerService with #ServiceCloud tools, and another about how it works hand in hand with #DataCloud. Here are the links in case you missed them: ➡️ https://lnkd.in/dTG-Zse7 ➡️ https://lnkd.in/d9bEvKjq But how do you know if your customer service really improved? How do you measure success? That’s where KPIs (Key Performance Indicators) come in. They show how well you’re meeting goals, how your solution performs, and help you make smarter business decisions. Here are some of the most important Customer Service KPIs to check if your Salesforce launch was truly successful: ⏱️ Average Handle Time - average duration to handle inquiries. 👉 Improve with Einstein Bots or #Agentforce #AI Agents to deflect routine cases and guide faster resolutions. ⚡ Average Speed to Answer - time it takes to respond to a contact. 👉 Omni-Channel routing assigns cases/chats to the best available agent instantly. 🎖️ First Contact Resolution - % of cases solved on first interaction. 👉 A Salesforce Knowledge Base gives agents and customers accurate solutions right away. 🏋 Customer Effort Score - how easy it is to use your service. 👉 Experience Cloud Case Deflection enables customers to self-serve without raising a case. 🤩 Customer Satisfaction - how customers rate your service. 👉 Case Surveys capture feedback immediately after interactions. 📊 Customer Retention Rate - how many customers stay after a set period. 👉 Service Analytics helps identify churn risks and proactively support at-risk customers. These are just a few examples - but I’m curious: which KPIs do you track most often in your projects, and why? And which #Salesforce tools helped boost your Service Cloud efficiency? Stay tuned for my next posts! PS. Want to dig deeper? These resources helped me put this post together: 🌐 https://lnkd.in/dc-E8485 🌐 https://lnkd.in/dx3NmNaU #Trailblazer #Trailhead #SalesforceConsultant #KPI #KeyPerformanceIndicators #ServiceCloudConsultant #BusinessImprovements #SoftSkills #KnowlesgeSharing

🚀 Agentforce is changing the Salesforce game The world of Salesforce consulting is shifting. What was once about CRM deployment and process optimization is now evolving into AI-augmented strategy - and at the center of this transformation is Agentforce. Agentforce isn’t just another feature. It’s a digital workforce of AI-powered agents built directly into the Salesforce ecosystem. These intelligent co-workers are transforming how businesses: ✅ Automate sales processes with precision lead scoring & AI-driven forecasts ✅ Deliver adaptive marketing campaigns that evolve in real time ✅ Reimagine customer service with predictive maintenance & self-healing workflows ✅ Align IT investments with business goals to unlock hidden ROI For consultants, this shift means moving beyond technical implementation. The role is becoming more strategic - helping organizations experience AI for growth, customer loyalty, and operational agility. The future of Salesforce consulting isn’t about tools - it’s about building intelligent partnerships between humans and AI. 📖 Read our latest blog to explore how Agentforce is transforming sales, marketing, and service - and why it’s a true game changer: https://lnkd.in/eseWwQ8x #Salesforce #Agentforce #AI #DigitalTransformation #CRM #StratLink

“When it comes to service, we can move faster, innovate more boldly with AI, and make a bigger impact.” - Jennifer Change, Zendesk VP Zendesk is pulling back from sales CRM to focus entirely on customer service innovation. Under CEO Tom Eggemeier, formerly of President of Genesys, the company is: ✅ Expanding cloud contact center capabilities ✅ Launching its Resolution platform ✅ Investing in workforce engagement management In doing so, Zendesk seeks to reimagine the customer service stack. Read the full breakdown: 👉 https://lnkd.in/e7nxEYgP #zendesk #sales #crm