Unified commerce: A present-day advantage for retailers

Thomas Lichtwerch of Manhattan Associates makes a compelling case: unified commerce is no longer a future vision—it’s a present-day advantage. Retailers leading in this space are seeing 15% higher average order values, 70% better customer retention, and are growing three times faster than their peers. Read the full article on Total Retail.

"Over 90% of consumers say fast, reliable delivery influences their brand loyalty - and that number is only climbing." For those of you that have read my posts over the years (thank you 😊), you will know that I have a firm opinion of delivery convenience and speed being a significant factor for higher basket values and customer loyalty/satisfaction. So I agree, it is encouraging.... "What’s most encouraging is the fact that the brands who don’t see this shift as a cost, but as a moment to impress, are the ones scripting the future of retail. What those brands are doing - intentionally or not - is making the last mile the first meaningful step in building customer relationships that last. And in a season known for chaos and crowds, that kind of certainty is invaluable." #samedaydelivery #ecommerce https://lnkd.in/eiw2Zx36

Retail margins are tight, and operations are getting more complex. If you're still running manual processes for inventory, checkout, and analytics, you're probably losing money in places you can't even see yet. 💸 Smart automation doesn't have to be a major overhaul. Small steps can lead to big returns. Here are a few high-impact places to start: 💱 Automated checkout systems to reduce wait times and staffing strain 📊 Inventory tracking that helps you avoid overstock, stockouts, and missed sales 🖥️ Digital signage that adapts to promotions in real time Learn how automation is helping retailers increase profitability, not just by cutting costs, but by creating smoother, more scalable operations, with our guide: https://lnkd.in/eiqYFxZE #RetailAutomation #RetailTech #BusinessEfficiency #RetailOperations #Unisol #SmartRetail

🚨 Retailers may be sabotaging sales with outdated delivery practices. OnTrac’s State of Speed report shows: ▪️ Shoppers are 2x more likely to abandon carts when delivery is unclear. ▪️ 90% of retailers still show vague ranges like “4–6 business days.” 💡 Logistics isn’t just operations—it’s a revenue lever. The brands that rethink delivery will win on conversions, loyalty, and lifetime value. Click here to learn more 👉 https://lnkd.in/d6geZQQg #cx #loyalty #shopping #retail #delivery

Big box retailers are still facing the same customer service challenges they did two years ago. Back in July 2023, we interviewed 60 big box customers in grocery, home improvements and pharmacy. Here’s what they told us: ➡️ 90% of help requests were simply: “Where can I find…?” ➡️ 49% said they couldn’t find anyone to help ➡️ 28% said the associate they found couldn’t answer their question Fast forward to @JudyMottl's recent article in Retail Customer Experience — and little has changed for shoppers. But here’s what has changed: Retailers now have easy access to AI-powered in-store customer service management that can: ➡️ Provide instant product info with product locators ➡️ Answer questions through an AI-powered knowledge base ➡️ Connect customers to the right associate without wandering the aisles ➡️ Capture immediate feedback to train associates faster ➡️ Recommend targeted training to boost productivity ➡️ Trigger comeback offers that drive repeat visits For big box retailers, this means: ✅ Better customer service without more staff ✅ A 30% reduction in cost per customer transaction ✅ Higher associate productivity and customer loyalty Curious what this could look like in your stores? Shoot me a DM and I can give you a 15-minute walkthrough https://lnkd.in/gANnwmRp https://lnkd.in/gjPxWcna #AIinRetail, #CustomerExperience,#RetailTechnology, #DriveCX, #RetailGrowth

What Is Inventory Visibility & Why It’s Crucial for eCommerce ✍️Click to learn: https://lnkd.in/eh8JZMF7 Learn why inventory visibility is critical for reducing stockouts and enhancing customer experience—and how SendFromChina makes it possible. #Inventoryvisibility #Realtimeinventory #Inventorytransparency #ecommerce #SFC #sendfromchina #SFCNews

Nearly half of #retail store #employees, 45%, are spending too much time trying to find answers to #customer service questions and at the same time 36% of retailers report that meeting demands of hyper-informed customers is a top threat to their business. Many retailers report store #associates spend too much on technology support and maintenance (42%) and on administrative tasks (38%). https://lnkd.in/d9rR42UX

A2Z Cust2Mate Solutions has successfully completed a significant public offering, raising approximately $45 million through the sale of 5,625,000 common shares at $8.00 per share. The oversubscribed offering demonstrates strong investor confidence in the company's innovative smart cart technology and strategic growth initiatives. CEO Gadi Graus highlighted substantial support from institutional investors, including Wellington Management, signaling robust market validation. Proceeds from the offering will be strategically deployed across multiple key areas. These include smart cart manufacturing and deployment, marketing efforts, retail media and data expansion, and bolstering working capital resources. Titan Partners Group, a division of American Capital Partners, served as the sole bookrunner for this transaction. The offering is expected to close on or about September 18, 2025, subject to standard market conditions. A2Z Cust2Mate's smart cart solutions represent a transformative approach to brick-and-mortar retail, integrating AI-driven technology to personalize shopping experiences. Their innovative platform enables seamless in-cart scanning, payment, and real-time personalized product recommendations. The company's technology not only enhances customer satisfaction but also provides retailers with valuable data-driven insights to optimize merchandising and operational strategies.

Nearly half of #retail store #employees, 45%, are spending too much time trying to find answers to #customer service questions and at the same time 36% of retailers report that meeting demands of hyper-informed customers is a top threat to their business. Many retailers report store #associates spend too much on technology support and maintenance (42%) and on administrative tasks (38%). https://lnkd.in/dhrnmt4w

90% of consumers say that a late delivery affects their loyalty to a brand, according to Retail TouchPoints. But meeting that expectation isn’t easy. Each shopper, in every location, at any given time, requires a unique delivery promise. For example, someone ordering an item from a fulfillment center just 30 minutes away should see a different expected delivery date than a shopper in another state. Spreetail’s Promise Pro simplifies this challenge for our brand partners, continuously adjusting what delivery promises are surfaced based on real-time fulfillment capacity, ensuring we can deliver on what we commit to. Promise Pro dynamically calculates and displays the fastest guaranteed delivery date for each shopper, both on product pages and at checkout, then keeps them informed with real-time updates and notifications. It integrates seamlessly across our nine nationwide fulfillment centers, helping brands reach 80% of U.S. customers next-day and 97% within two days, even for bulky or cold-chain items. By showing shoppers that they can “get it by tomorrow” or have “2-day delivery” up front, Promise Pro helps brands boost conversions, reduce consumer uncertainty, and build long-term customer loyalty, without extra integrations or fees. Learn more about Promise Pro here: https://hubs.li/Q03HylTP0.