Thumbtack integrates with Alexa+ to reach more customers

Gen AI is no longer a lab experiment. It’s showing up where your customers are. From retail floors to factory lines, from patient rooms to airport gates, the edge is where decisions happen, and where AI needs to prove its value. At frog, we believe the future of Gen AI is distributed. It’s contextual. It’s human-centered by design. The edge isn’t just a technical frontier. It’s a strategic one, where brands earn trust, deliver relevance, and create real-time experiences that adapt to people, not the other way around. In this piece, we explore what it takes to move Gen AI from the cloud to the customer - and why it matters now. Read the full article ➞ https://fro.gd/4nnx7M5 #GenerativeAI #CustomerExperience #DesignMind #MakeYourMark

🚀 Dialpad: First in AI. Best in agentic 💥 Dialpad has burned the old CX playbook and are building a new one 💫 Dialpad’s strengths in AI come from an intense focus on the area, having developed its own AI system, DialpadGPT, that works across its suite of products. Equally, it has specific LLMs working across its platform that allow for more industry-specific work to be enabled. Read more about this below 👇 👇 👇 https://www.dialpad.com/ Josh Hegarty Mark Taylor Jack Stewart Annabel Lewington Olive Oldland Moses Senoga ✉ William Sandbach Zaxian Goode Raphael Poisson Floyd Cousins Charlene Patulot John Work Sid Farmiloe Tanhaz Kamaly #Agentic #AiAgent #ContactCenter #ElevateEveryConversation #Dialpad #GoogleCloud #Ai #CloudMarketplace #UCaaS #SaaS #CCaaS #SalesEnablement #ChannelPartners #TechSales #StrongerTogether #ChannelFirst #WholesaleAndReferral #CX #EX #LifeAtDialpad

🚀 Powering the Next Generation of Customer Experience with Agentic AI In today’s digital economy, scalability and efficiency define success. Companies that harness AI-driven experiences are not only transforming customer interactions — they’re redefining operational excellence. That’s exactly where Genesys Cloud stands out. 💡 By integrating Agentic AI across every touchpoint — from self-service to agent assist — organizations can: ✅ Automate routine interactions while keeping empathy at the core. ✅ Empower agents with real-time guidance and predictive insights. ✅ Orchestrate customer journeys seamlessly across voice, chat, and digital channels. ✅ Scale operations without scaling costs. The result? A new era where CX becomes a growth engine, not a cost center. With Genesys Cloud, enterprises are achieving: ⏱️ Faster resolutions 💬 Smarter automation 📈 Higher NPS and CSAT 💰 Operational savings and new revenue opportunities AI is no longer just about responding — it’s about anticipating, understanding, and creating human-like experiences at scale. #GenesysCloud #AgenticAI #CustomerExperience #DigitalTransformation #AI #ContactCenter #CXInnovation #Efficiency #Scalability

How AI is transforming business models, customer experiences and team dynamics in the experiential economy is explored by Tom Mason, Applied AI, Office of the CTO at Google Cloud. Examples include: 🔥 The rise of AI-native enterprises and the shift from search to answer generation 🔥 Hyper-personalization at scale, from a “segment of one” to a “moment of one” 🔥 Generative AI as a creative co-pilot for marketers and product owners There are so many great takeaways. What was your favorite? #Elevate25 #GoogleCloud #DigitaMarketing #MobileMarketing #AI #CustomerExperience #CX #CustomerEngagement #MarketingTips #MarketingEvents #TechEvents

How AI is transforming business models, customer experiences and team dynamics in the experiential economy is explored by Tom Mason, Applied AI, Office of the CTO at Google Cloud. Examples include: 🔥 The rise of AI-native enterprises and the shift from search to answer generation 🔥 Hyper-personalization at scale, from a “segment of one” to a “moment of one” 🔥 Generative AI as a creative co-pilot for marketers and product owners There are so many great takeaways. What was your favorite? #Elevate25 #GoogleCloud #DigitaMarketing #MobileMarketing #AI #CustomerExperience #CX #CustomerEngagement #MarketingTips #MarketingEvents #TechEvents

Amazon has introduced the new Alexa+, a highly conversational and personalized AI assistant that can understand context, remember your preferences, and perform complex tasks like booking reservations or managing your smart home. Alexa+ offers a natural, flowing interaction style, enhanced task automation, and deeper integration with devices such as Echo Show 15 and 21, creating a smarter and more intuitive home experience[1][3][6]. Find out more at: https://lnkd.in/dns8nEY7 #AlexaPlus #AmazonAlexa #SmartHome #AIassistant #EchoShow #VoiceTechnology

Gap Inc. has formed a multi-year partnership with Google Cloud to deploy a unified, AI-powered platform across all its brands (Old Navy, Gap, Banana Republic, and Athleta). This platform, leveraging technologies like Gemini and Vertex AI, is expected to drive greater efficiency and innovation in product creation and customer experience. Sven G., Chief Technology Officer at Gap, said: “AI is redefining what’s possible in retail, and we’re building our future technology roadmap around it. We believe this partnership gives us the expertise and speed to bring AI to life across our business, empowering teams, sparking creativity, and delivering for customers faster and with greater personalisation than ever.” #LeadersofTrade #RetailTech #Ai #Partnership #RetailInnovation

Gen AI is no longer a lab experiment. It’s showing up where your customers are. From retail floors to factory lines, from patient rooms to airport gates, the edge is where decisions happen, and where AI needs to prove its value. At frog, we believe the future of Gen AI is distributed. It’s contextual. It’s human-centered by design. The edge isn’t just a technical frontier. It’s a strategic one, where brands earn trust, deliver relevance, and create real-time experiences that adapt to people, not the other way around. In this piece, we explore what it takes to move Gen AI from the cloud to the customer - and why it matters now. Read the full article ➞ https://fro.gd/4nnx7M5 #GenerativeAI #CustomerExperience #DesignMind #MakeYourMark Gagandeep Gadri Romain Dehaye Thierry Kok 葉俊廷 Justin L. Deng Zhi Tan Nikki Jacobs JoAnne S. Jerrica Ang Wong Eng Geng Clarissa Edeline Yu Ethan Low Ryan Mok Nada Khan Suratee Stephen Hewett Ed Bolton Sarah Hobday

Are you still relying on guesswork to gauge customer experience? AI-driven voice analytics are flipping the script! Today’s unified communications platforms capture and decode every call: in real time: spotting sentiment shifts, stress cues, and intent long before your team can pronounce "feedback form." The result? Swift interventions, tailored resolutions, and a memorable CX that drives retention and referral. Bottom line: Happy customers spend more and stay longer. Data-driven insights not only sharpen your training but also free up staff for what they do best: building relationships, not just ticking boxes. Triva Technical Group brings 20 years of cloud comms and AI innovation to help you unlock every conversation’s value. Why settle for just hearing your customers, when you could understand them? #AI #VoiceAnalytics #CustomerExperience #UnifiedCommunications #TrivaTechGroup

Beyond the Chatbot: Contextual AI is the New CX Default We are racing toward a future where AI touches 100% of customer interactions. But what does that truly mean for personalization? It means moving past reactive ticket resolution and into proactive, contextual engagement. 72% of consumers expect companies to understand their unique needs in real-time. Gen AI is the only technology capable of meeting this demand at scale. Virgin Voyages is using Gen AI (Veo) to create thousands of hyper-personalized ads and emails instantly, without sacrificing brand quality. This shows that the intelligence we build for service must now be leveraged for marketing and acquisition. The PM Takeaway: We must design for multimodal and real-time context. With 82% of internet traffic soon to be video, our CX architecture needs to handle real-time sentiment analysis during voice and video interactions just as effectively as it handles text. How integrated are your CX and marketing data lakes? #ProductStrategy #Personalization #CXInnovation #GenAI #DigitalTransformation (Source: Synthesized from Zendesk, NiCE, Google Cloud )