How to Build a Chatbot That Works: 10 Common Mistakes

❌ How NOT to Build Chatbots: 10 Lessons in Reverse In business, we’re used to reading about how to do things right. But sometimes it’s even more valuable to look at the opposite — what happens when everything is done wrong. Here are 10 inversions that show how your chatbot can work against you: 1️⃣ Instead of saving time — the bot steals it with endless menus. 2️⃣ Instead of automation — you’re answering manually 24/7. 3️⃣ Instead of boosting sales — the bot drives customers away with errors. 4️⃣ Instead of a clear script — the client gets: “I don’t understand.” 5️⃣ Instead of convenience — the bot annoys clients with endless buttons. 6️⃣ Instead of supporting growth — the bot slows business down because it’s never updated. 7️⃣ Instead of a success story — a failure: the bot can’t answer key questions. 8️⃣ Instead of helping with a fast purchase — the client gets lost and abandons the cart. 9️⃣ Instead of integrating into processes — the company still writes manually in Viber. 🔟 Instead of attracting customers — the bot repels them. 👉 These examples may sound absurd, but they reflect the real situations many businesses face. That’s why the golden rule is: look at your bot through the eyes of your client. If it feels difficult for you, it’s even harder for them. 💡 Reach out to the experts at “TOCHKA OPORY” agency and order a chatbot for your business — one that works for you, not against you.

To view or add a comment, sign in

Explore content categories