CNOs: Communication is care—and the way we connect with patients matters. Nurses are often the first, and most frequent, point of contact for patients and families. That’s why choosing the right clinical communication platform is more than a tech decision. It’s a patient care strategy. With Backline by DrFirst, nurse leaders can ensure their teams have an easy, secure, and scalable way to connect not just with care teams, but directly with patients and families. Here’s what to ask when considering a solution: 1. Can nurses securely message patients in real time—without app downloads for the patient? Backline can. 2. Does it support HIPAA-compliant text, voice, video, and file sharing? Yes. 3. Is it easy to use at the bedside, in transitions of care, and across teams? That’s the goal. 4. Will it support better outcomes and experience? Think faster discharges, fewer delays, and more informed patients. To ensure a successful rollout: • Bring nurse champions into the decision early. • Map communication pain points and match features to needs. • Highlight patient impact: faster answers, better engagement, less stress. • Reinforce that secure messaging is just one way nurses lead with excellence. Backline empowers nurses to do what they do best: deliver clear, compassionate, and coordinated care—without the tech headaches. #CNOLeadership #BacklineHealth #ClinicalCommunication #NursingInnovation #PatientExperience #SecureMessaging #DigitalHealth #NurseLedChange #NursesonLinkedin #AONL
