Personalisation only works when it’s built on trust. AI at scale promises hyper-personalised experiences, but without trusted data and sound governance, it risks eroding confidence rather than building it. In this clip from our latest podcast, Allan Christian, Senior Vice President and General Manager - Engage at Precisely, explains how financial institutions can use first-party data signals to offer real-time support when customers need it most. In the full episode, Allan shares: • Why first-party data is the new personalisation engine • How to design once and deliver everywhere • What “intelligent interactivity” means for the future of customer communications management • The role of governance as an enabler, not a blocker, of trust 👉 Watch the full conversation on our website or listen on our podcast channel.
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✨ New Episode Alert: The Salesforce Spotlight Podcast ✨ Join Florian Padberg and Vanessa Gentile as they explore the journey from Data to Trust with AI. In this episode, they dive into: 🔹 Digital transformation in B2B client engagement 🔹 The role of AI in the financial industry 🔹 Empowering the human workforce in an AI-driven world 🎧 Tune in now: https://lnkd.in/ekfftwS3
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If you run outbound, buy leads, or own CX, this is the one you do not skip. New episode of First Contact Podcast just dropped: Outbound Survival Guide: AI, Robocalls, and Real Compliance, with Eric J. Troutman Episode is live and it pulls no punches, Eric J. Troutman, The TCPA Czar, shows how to keep phones ringing and lawsuits away. He doesn’t do theory. He shows how plaintiffs actually hunt, why wrong numbers explode into class actions, and what to fix before your next campaign goes live. We talk AI that helps, AI that hurts, the DNC rules teams still miss, and the simple guardrails that keep your brand safe while the phones keep ringing.
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From the phone room to the C-suite — Matt Powell shares his 20-year journey at B2B International, a Merkle company, and how emotion, AI, and trust are reshaping B2B market research. Catch the Greenbook Podcast episode here: https://bit.ly/3HWNSyY
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From the phone room to the C-suite — Matt Powell shares his 20-year journey at B2B International, a Merkle company, and how emotion, AI, and trust are reshaping B2B market research. Catch the Greenbook Podcast episode here: https://bit.ly/466m0Ax
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AI will abolish email by 2027 🔥 A world without endless email chains isn’t a fantasy. It’s the future Scott Sambucci, Managing Director at NayaOne, sees coming fast. By 2027, AI should read, triage, and route the inbox… leaving only the 10% that truly need human input. In our next Pioneers podcast, Scott shares how financial institutions can move past email and into real AI adoption: Ditching committees that stall progress Running vendor tests in parallel, not on promises Building a culture where teams fail fast (not slow) Full episode drops Wednesday. One financial leaders can’t afford to miss. 👉 Which daily grind would you hand off to AI first?
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Transformation in the postal sector is no longer optional, it’s essential. 🎙️ In our latest #VoiceMail podcast, Siva Somasundram, UPU’s Director of Policy, Regulation and Markets, highlights that the way forward lies in hyper collaboration: forging deeper, multidimensional partnerships across the ecosystem and beyond. With digital platforms, AI, and real-time data sharing, we can break down borders, accelerate innovation, and create new opportunities for growth. 🦾 🎧 Tune in to the full episode: https://bit.ly/41Bk3KI
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AI is powerful but without the right safeguards, it can put your business at risk. From compliance violations under the EU AI Act, to chatbots making false promises that damage customer trust, the risks are real for today’s organizations. In this episode, Sebastian Chedal explains how executives can take ownership of AI testing and oversight to prevent costly mistakes, strengthen governance, and turn AI into a reliable business advantage. 🎥 Watch the full episode here: https://lnkd.in/gxFTsixd 🔗 Connect with Me: Speaking Engagements: Book an Event - https://lnkd.in/g6VxMS-B Podcast: PivotingToWeb3Podcast.com Products & Services: PivotingPortal.com Lead Magnet: What to learn more: Pivoting To Web3 | Top 100 Jargon Terms #AICompliance #AITesting #Web3Security #CSuiteNetwork #executiveinsights #GlobalTechLeadership #corporatestrategy
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🆕 A clip from our podcast with Godard Abel of G2 re: AI's Impact: Transforming Software Sales & Buyer Expectations Full episode here: https://lnkd.in/ekWUetDf
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Collections isn’t a waiting game. It’s a race. And the leaders who figure out AI first don’t just pull ahead they make it impossible for everyone else to catch up. Scott Hamilton has spent decades leading transformation at top U.S. financial institutions. Now, as CEO & Co-Founder of ARM Tech Advisors, he’s helping agencies modernize with AI and cut cost-to-collect fast, safely, and at scale. In our latest Collective Intelligence podcast, Scott breaks down the one red-flag question every collections leader must ask before buying Voice AI. What happens if your competitor figures it out before you do? And many more insights. The link to the full podcast in the comments.
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In the podcast, you’ll hear where the industry is heading, why tech adoption is no longer optional, and what moves leaders are making today to stay alive in tomorrow’s market. Collections leaders don’t have the luxury of time. Delinquencies are rising. Margins are shrinking. And right now, some of your competitors are already deploying AI to cut costs, recover faster, and win the placements you’re still chasing. This isn’t theory it’s happening. And once they pull ahead, catching up won’t just be hard. It’ll be impossible. Listen now the window to act is closing. (Link in comments)
Collections isn’t a waiting game. It’s a race. And the leaders who figure out AI first don’t just pull ahead they make it impossible for everyone else to catch up. Scott Hamilton has spent decades leading transformation at top U.S. financial institutions. Now, as CEO & Co-Founder of ARM Tech Advisors, he’s helping agencies modernize with AI and cut cost-to-collect fast, safely, and at scale. In our latest Collective Intelligence podcast, Scott breaks down the one red-flag question every collections leader must ask before buying Voice AI. What happens if your competitor figures it out before you do? And many more insights. The link to the full podcast in the comments.
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Important point well made. Personalisation without trust can backfire, so governance really is key to making AI work at scale.