CIOs face AI challenge: preparing enterprise data for AI success

View profile for Brett Kapilik

Vice President, Consulting Services at CGI

C-Suites and Boards are exerting increased pressure on IT and the business to do something meaningful and competitive with AI. The challenge of what to do often lands on the head of the CIO. While many companies are starting to embrace use cases based on the publicly available LLM tools (ChatGPT, etc.), these tools will provide competitive parity at best over the next few years. They are unlikely to produce a sustained competitive advantage due to their low barrier of entry and increasing availability to the enterprise. The real sustained competitive advantage, if it is to be found, is in leveraging AI in its various forms on a company's own data and processes. The secret that most CIOs know (I speak from experience) is that their enterprise data is not in good enough shape and consolidated in an Enterprise Data platform that can feed AI in a way to create a specific competitive edge for the company. Sagar Paul in the article points out, "Traditional data pipelines create strong barriers to AI's success that cannot be solved through incremental improvements. The challenges of semantic ambiguity, quality degradation, temporal misalignment, and format inconsistency require architectural transformation." While the path to data quality and enterprise data platforms are well-known and well-supported by tools and technologies, it is an expensive and time consuming process. It is not as "sexy" as AI, but is an absolute pre-requisite to success in AI and other data concerns like reliable analytics and reporting. One of the largest challenges is that getting enterprise data ready requires commitment (time, focus and money) from the business resources who know the data and what it means. Not just for the data project but on an ongoing and sustained operational efforts basis. This means that enterprise data projects are not IT projects - they are business projects that require sustained commitment and funding at the highest levels. IT leaders must take the long view on AI and its future evolutions by finding a way to convince their organizations that the data groundwork must be invested in and focused on in parallel to other more immediate AI use cases.

Amir Hashmi

Senior Technology Executive & Enterprise Architect | IT Infrastructure Modernization | Hybrid Cloud (Azure/VMware) | Digital Transformation |CISSP/ TOGAF/PMP/CCNP/ITIL| Professional Services | Emerging Technologies (AI)

1w

Great insights! I’d add that before refining data for AI, wouldn't you consider that organizations need strong data governance and policy frameworks in place? Without clear ownership, accountability, and ethical guardrails, even the highest-quality data can lead to misaligned outcomes. Further thoughts ?

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