Today's Global Technology Town Hall was a powerful reminder of how tech is accelerating McDonald's transformation. From launching a new career development tool that helps employees grow with intention, to building one of the world’s largest consumer platforms, our team is driving impact at scale. We spotlighted innovations like web ordering and how we’re personalizing experiences for our customers. And just as importantly, we showcased how restaurant technology is evolving: smarter kitchen operations, enhanced crew tools, and automation technology that helps our restaurants serve hotter, fresher food, faster. A special thanks to Morgan Flatley for joining us and sharing how marketing and technology are coming together to elevate the customer experience. It was a powerful reminder of the impact we can make when we connect strategy with storytelling. #PoweredByMCDTech #DigitizingTheArches
Was so exciting to see how McDonald ‘s is supporting our employees growth and other innovation! I had the honor of speaking at this exciting event about the use of AI and BLE technology to improve McDonalds Supply Chaim’s resilience. This was just one of the many exciting topics the team spoke about. So proud to be part of this team!
Great story telling was a hallmark of this session!
Powerful example of how connected data and cloud collaboration can accelerate transformation at scale!
Technology is truly moving at lightening speed! Well done!
Great to see how technology is being woven into every part of the McDonald’s experience — from customer touchpoints to crew tools. Exciting transformation
While it’s exciting to see how McDonald’s is leveraging technology to transform both customer and crew experiences, one area worth continued focus is post-order support, especially with third-party delivery platforms. As digital ordering grows, customers feel stuck in a frustrating loop between the restaurant, customer care, and delivery partners. Streamlining that experience would go a long way in preserving trust and loyalty.
Great organization! And great burgers and fries 🍟!
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