Robert F. Smith on AI and SaaS: Transform or Perish

In the last few weeks, I spoke to two groups of limited partners (the folks who invest in private equity / venture capital funds) along with the amazing Robert F. Smith, Founder and CEO of Vista Equity Partners. They asked Robert a question every SaaS CEO should be thinking about: Does AI represent a fundamental threat to the SaaS business model? His answer was surgical. He thinks every SaaS company has three paths forward: → Transform into an agentic AI business  → Slash growth and squeeze margins (Rule of 70 is the new Rule of 40)  → Lose your right to exist That's not hyperbole. That's the new reality of enterprise software. At Gainsight we're choosing to be in the first category: Staircase, ModerateKit, Atlas. We're building agentic systems that don't just automate workflows, they sell work that humans can't do economically today. The second option, going to Rule of 70, would mean driving way higher profitability and a lot less fun. I don't know about you, but I'd much rather build an agentic business than a cost-cutting one. This is why the new agentic AI work we're doing matters so much. In three years, some portion of SaaS companies will be margin stories at private equity portfolio reviews. The other group will be growth stories that reimagined what software can do. I know which conversation I want to be in.

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This is the real inflection point. SaaS used to sell tools, now it has to sell outcomes. The companies that don’t evolve into agentic systems will spend the next few years explaining declining margins to investors instead of explaining growth to customers. You’re right, Chuck Ganapathi automation was efficiency. Agency is transformation. The winners will be the ones that teach software to work, not just wait for instructions

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Robert's framework is spot on. I've been testing agentic AI builds myself and the difference is wild - you're not just cutting costs, you're creating new value streams that didn't exist before. What's your take on the timeline? Three years feels aggressive but maybe that's the point?

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Not much a choice, is there 😀 ?

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I think there are more fundamental things at play here. Agentic AI will move towards data gravity and in many cases it’s the data lake rather than the SaaS app. Many of the SaaS apps will need to accommodate this otherwise they will cease to exist.

Holy smokes, rule of 70... agreed, let's have fun getting agentic. 😁 While it was probably too dry or in the weeds for most watchers, I really enjoyed this 14-minute Daily Show segment last week. It highlights the drive for higher results by VCs across their portfolio as a whole etc. https://www.youtube.com/watch?v=gD-4p1etrF0

Visionaries said fax machines & mainframes would go away with the PC + Internet. Guess what? Still here.

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Every era of computing has a moment when complexity gets abstracted. When the web had the middleware moment, it turned databases into "connection strings" (a la Oracle and MySQL!) When Cloud got APIs, it turned infrastructure into services. Agentic AI is next. It will turn SaaS into intent. This is your moment for grabbing the option 1.

woah - rule of 70! That's tough.

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