Code Specialists’ Post

There are great value pieces within ServiceNow's Employee Center which are often missed - in this video I specifically mention about how setting clear delivery timeline expectations can help with a shift left strategy, and this is something I'd love to see happening more for complex requests.

𝐅𝐢𝐯𝐞𝟗 & 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 𝐋𝐚𝐮𝐧𝐜𝐡 𝐀𝐈-𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐅𝐮𝐬𝐢𝐨𝐧 𝐭𝐨 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 Big news in the CX world!  Five9, a leader in the Intelligent CX Platform, has unveiled Five9 Fusion for ServiceNow a turnkey AI-powered integration that combines real-time transcription, unified routing, and intelligent workflows to simplify agent experiences and supercharge service delivery. Built in collaboration with ServiceNow, this new integration eliminates the friction of fragmented systems by merging voice and digital channels into one intelligent, scalable interface. Agents get instant context, customers enjoy faster resolutions, and organizations gain full visibility across the customer journey “Five9 Fusion for ServiceNow delivers a foundation for service excellence... empowering agents with a single interface to deliver faster, more personalized interactions at scale.” — Kim Hill, SVP Partner Sales, Five9 “This helps businesses break down fragmented systems and deliver a unified, agentic AI-powered service experience.” — Michael Ramsey, GVP Product Management, ServiceNow With AI-driven tools like TranscriptStream, Now Assist, and unified routing, this solution is already revolutionizing how over 200 global customers deliver service at scale. At Contact Center Technology Insights, we don’t just report We’re covering major industry news, conducting exclusive interviews, and inviting guest posts from CX innovators like YOU! Want your brand or leadership story featured next? 𝗟𝗲𝘁’𝘀 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗲 → https://lnkd.in/dRpqStHv 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗻𝗲𝘄𝘀 → https://lnkd.in/ddspABwx #Five9 #ServiceNow #CXInnovation #CustomerExperience #AIinCX #UnifiedCommunications #DigitalTransformation #ContactCenterTechInsights #GuestPostOpportunity #TechNews #AgentExperience #Automation #SpeechToText #EnterpriseAI

How can field teams save hours each week with a smarter interface? 🤔 Our AI-driven platform features an intuitive UI that both administrators and technicians love. No complex training needed – just seamless operations from day one. • Intelligent task assignment • Integrated audit tools • Error-minimizing workflows • Compliance made simple ServiceNow reports AI platforms accelerate productivity by 40% in scheduling and dispatch. Salesforce confirms AI augments worker skills while automating routine tasks. The secret to stress-free field operations? An interface designed for every user. Streamline your field operations with our free demo today. hello@workforcenext.in https://staffmath.com #FieldService #UserInterface #AI #Productivity #Operations #Tech #Efficiency #fieldstaff #fieldstaffmanagement #staffmath

n8n's Revolutionary Pricing Overhaul: Unlimited Opportunities Exciting news for the automation community! n8n, an industry leader in workflow automation, has just announced a transformative pricing model that removes active workflow limits across all plans. This bold move allows businesses to leverage unlimited workflows, steps, and users, shifting pricing based purely on execution volume. This addresses a major pain point in the automation industry, enabling teams to freely experiment and scale their automation processes without hitting arbitrary quotas. The new self-hosted Business Plan is tailored specifically for mid-sized enterprises, featuring advanced collaboration tools and enterprise-grade security measures. With the emphasis on AI integration, n8n now offers nearly 70 dedicated LangChain nodes and supports Retrieval-Augmented Generation for advanced AI workflows. It aligns costs with the actual value delivered by automations, fostering cross-departmental adoption without budget concerns. This pricing overhaul encourages both innovation and scalability, making automation more accessible and cost-effective for all businesses. Such strategic shifts redefine the landscape of AI-powered automation, empowering businesses to optimize their workflows and boost productivity. Are you ready to revolutionize your business processes through automation? Let’s connect to explore how n8n can transform your operations.

n8n's Revolutionary Pricing Overhaul: Unlimited Opportunities Exciting news for the automation community! n8n, an industry leader in workflow automation, has just announced a transformative pricing model that removes active workflow limits across all plans. This bold move allows businesses to leverage unlimited workflows, steps, and users, shifting pricing based purely on execution volume. This addresses a major pain point in the automation industry, enabling teams to freely experiment and scale their automation processes without hitting arbitrary quotas. The new self-hosted Business Plan is tailored specifically for mid-sized enterprises, featuring advanced collaboration tools and enterprise-grade security measures. With the emphasis on AI integration, n8n now offers nearly 70 dedicated LangChain nodes and supports Retrieval-Augmented Generation for advanced AI workflows. It aligns costs with the actual value delivered by automations, fostering cross-departmental adoption without budget concerns. This pricing overhaul encourages both innovation and scalability, making automation more accessible and cost-effective for all businesses. Such strategic shifts redefine the landscape of AI-powered automation, empowering businesses to optimize their workflows and boost productivity. Are you ready to revolutionize your business processes through automation? Let’s connect to explore how n8n can transform your operations.

Salesforce is entering the ITSM space with its upcoming Agentic IT Service, set to debut at Dreamforce 2025. Powered by Slack and AI, it aims to unify IT and customer support, streamline issue resolution, and offer a modern enterprise service experience. #Dreamforce2025 #Salesforce #ITSM #Agentforce #AIinBusiness #DigitalTransformation #EnterpriseSupport

Everyone is under pressure to deliver AI tools to their teams, but here’s what people are forgetting. No one knows where to go to find anything, and sprawling AI tools with new user interfaces just make that worse. I was talking to Forever Human.ai's Director of Architecture, Mike Ward, and he brought up a great point about employee experience. He said the single biggest mistake is making employees jump through hoops just to get simple services. Think about it: An employee needs to submit an IT request, change a dependent for health coverage, and complete a request for assistance from another department to get a project progressed. She has to go to three different places - and even then, can she find what she needs at each of those digital destinations? It’s frustrating just to think about it! Mike explained how ServiceNow's Employee Center solves this problem by giving the employees a unified experience. This means: → One unified hub for everything. All their requests, from IT, HR and more, are in a single spot. → Clear expectations. The portal tells them exactly what will happen with their request, and how long it will take, so they don’t have to call the service desk for an update. → A better way to get answers. Employees can interact with AI powered chat agents, access quick links, select customized to-do items to complete and search knowledge articles, helping them find answers and complete tasks themselves. When you make it easy for your employees to get the help they need, you get some amazing benefits. The portal encourages people to use self-service channels, moving them away from phone calls and emails. Ultimately, it frees them up to focus on work that really matters. Don't let a siloed approach create a frustrating employee experience. A single portal can unify services, reduce friction, and make work simpler for everyone. ✨ What's one area of employee friction you'd love to solve with a single portal? #ServiceNow #EmployeeExperience #DigitalTransformation #InternalAlignment #ForeverHumanAI

Salesforce is preparing to shake up the ITSM market—and Slack will be at the heart of it. At Dreamforce 2025, there are possibilities that Salesforce is set to launch a new IT Service Management (ITSM) solution aimed squarely at ServiceNow’s dominance. The differentiator? It won’t be “just another ITSM tool.” Instead, it will be natively built on Slack, the platform already embedded in the daily workflows of millions of organizations worldwide. This is significant. Traditional ITSM systems often sit in siloes, forcing employees to switch between tools to log tickets, track requests, and resolve issues. By leveraging Slack as the foundation, Salesforce is reimagining ITSM as something collaborative, conversational, and AI-powered. Imagine reporting an IT issue, tracking its status, and collaborating with your IT team—all without leaving Slack. Add AI into the mix, and you get automated ticket routing, predictive resolution, and real-time insights flowing where people already work. This move is part of Salesforce’s broader Agentforce Agentic Enterprise vision—where AI agents, Customer 360, and now ITSM converge into one intelligent ecosystem. Instead of IT being a back-end process, it becomes a driver of employee experience and enterprise agility. Dreamforce 2025 (October 14–16) may not just be about product launches. It could mark a shift in how enterprises think about ITSM—moving from static systems to dynamic, collaborative service experiences at Slack scale. The question isn’t whether Salesforce can compete with ServiceNow. It’s whether this Slack-first approach can redefine ITSM altogether. #Salesforce #Dreamforce2025 #Slack #ITSM #AI #FutureOfWork

“SupportXpert -Where support meets intelligence”. 🌟 Support delays, repeated tickets, and frustrated engineers—what if AI could fix it all? Meet SupportXpert, our AI-driven solution from hashtag#A2HackFest. 🚀 Traditional support systems often lead to delays and frustration: 1️⃣ Customers face slow responses and repeated ticket submissions 2️⃣ Support engineers struggle to find relevant information, resulting in longer resolution times 3️⃣ Recurring issues rarely get analyzed, making long-term improvements difficult 🔹 Our Solution: SupportXpert An AI-driven platform designed to enhance both customer and engineer experiences by: ✨ Providing instant AI-powered suggestions and access to known solutions for customers ✨ Automatically escalating unresolved issues ✨ Offering engineers AI-generated recommendations, historical ticket insights, and SOP guidance ✨ Streamlining ticket handling with chat-based suggestions and detailed ticket information 👉 SupportXpert harnesses the capabilities of qRaptor.ai to connect, automate, and manage all support agents efficiently. The platform was developed using @qraptor, which enabled us to build, connect, and run all the required agents seamlessly, providing the UI tools and infrastructure to bring supportXpert to life. 💻 Technology Stack We Used Platform: qRaptor.ai – core environment for building, connecting, and running all agents Key Integrations: Email & Notification Services – real-time updates for customers and engineers Ticketing Systems – automated ticket creation, categorization, and tracking qRaptor.ai Features Utilized: AI-Powered Agents for chatbot guidance and ticket handling Vibe Code to integrate multiple agents and services Event-Driven Architecture (EDA) for live support interactions Role-Based Interfaces for customers, engineers, and administrators ✨ Key Takeaways SupportXpert transforms support operations by: ✔️ Reducing response and resolution times for customers ✔️ Empowering engineers with AI-assisted recommendations and standardized SOPs ✔️ Providing transparency through live ticket tracking ✔️ Generating data-driven insights to identify recurring issues and scale operations efficiently 🚀 Future Roadmap * Chatbot-based ticket status updates with ticket ID * Direct collaboration between customers & engineers via Teams/Zoom * Predefined documentation for common errors to assist customers instantly * Predictive analytics to anticipate and prevent recurring issues With SupportXpert, organizations can deliver faster, more reliable support, improve operational efficiency, and build stronger customer trust—all while reducing manual overhead. 🚀 qRaptor.ai(https://lnkd.in/gaQNch9N) AugmentAppz.ai #A2HackFest #GenAI #Automation #CustomerSupport #qRaptor

The ServiceNow Yokohama and August releases bring powerful enhancements that boost enterprise productivity, security, and AI capabilities. Features like AI governance, enhanced AI search, and better employee service management showcase how ServiceNow is driving smarter workflows and stronger control. The deep Microsoft 365 integration further streamlines collaboration across ecosystems. August updates around logging and timeout controls reinforce automation reliability and compliance. At SBase Technologies, we see these updates as game-changers for organizations aiming to boost operational efficiency and security while embracing Generative AI driven innovations. Bharath Sama | Vishali S. I Luke Fife | Arvind Rao | Paul Heard I Shivaji Gurram Talk to our ServiceNow experts now to know how these latest updates can accelerate your digital workflows and security posture. Learn more at www.sbasetech.net #ServiceNow #YokohamaRelease #AI #AIGovernance #EmployeeExperience #Security #Microsoft365 #Automation #SBaseTechnologies #AIagents #AgenticAI #GenerativeAI