𝐆𝐞𝐧𝐞𝐬𝐲𝐬 𝐔𝐧𝐢𝐭𝐞𝐬 𝐭𝐡𝐞 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐰𝐢𝐭𝐡 𝐂𝐨𝐧𝐧𝐞𝐜𝐭𝐞𝐝 𝐂𝐗 𝐖𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬 At Xperience 2025, Genesys unveiled Genesys Cloud Work Automation and Genesys Cloud Associate—two major innovations that break silos between the front and back office. These updates enable agentic orchestration across the enterprise, aligning AI agents and employees to drive seamless workflows, faster resolutions, and stronger customer loyalty. "We're giving organizations the tools to move as one intelligent enterprise by streamlining execution, connecting teams and delivering the fast, seamless experiences customers expect." — Olivier Jouve, Chief Product Officer, Genesys Read more: https://lnkd.in/e6YxzBpN 📢 𝐖𝐚𝐧𝐭 𝐭𝐨 𝐚𝐦𝐩𝐥𝐢𝐟𝐲 𝐲𝐨𝐮𝐫 𝐌𝐚𝐫𝐓𝐞𝐜𝐡 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐨𝐫 𝐬𝐡𝐨𝐰𝐜𝐚𝐬𝐞 𝐲𝐨𝐮𝐫 𝐛𝐫𝐚𝐧𝐝’𝐬 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧? 𝐀𝐭 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬, 𝐰𝐞 𝐠𝐨 𝐛𝐞𝐲𝐨𝐧𝐝 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐧𝐞𝐰𝐬 — 𝐰𝐞 𝐞𝐦𝐩𝐨𝐰𝐞𝐫 𝐁𝟐𝐁 𝐦𝐚𝐫𝐤𝐞𝐭𝐞𝐫𝐬 𝐰𝐢𝐭𝐡 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐞𝐱𝐩𝐨𝐬𝐮𝐫𝐞, 𝐞𝐱𝐩𝐞𝐫𝐭 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬, 𝐚𝐧𝐝 𝐡𝐢𝐠𝐡-𝐢𝐦𝐩𝐚𝐜𝐭 𝐬𝐭𝐨𝐫𝐲𝐭𝐞𝐥𝐥𝐢𝐧𝐠. 🚀 𝐖𝐡𝐞𝐭𝐡𝐞𝐫 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐚𝐮𝐧𝐜𝐡𝐢𝐧𝐠 𝐚 𝐩𝐫𝐨𝐝𝐮𝐜𝐭, 𝐬𝐡𝐚𝐫𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐭𝐡𝐨𝐮𝐠𝐡𝐭 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩, 𝐨𝐫 𝐬𝐜𝐚𝐥𝐢𝐧𝐠 𝐯𝐢𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐩𝐫𝐞𝐬𝐬 𝐫𝐞𝐥𝐞𝐚𝐬𝐞𝐬, 𝐠𝐮𝐞𝐬𝐭 𝐩𝐨𝐬𝐭𝐬, 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐬, 𝐨𝐫 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝐚𝐝𝐬 — 𝐰𝐞’𝐫𝐞 𝐡𝐞𝐫𝐞 𝐭𝐨 𝐞𝐥𝐞𝐯𝐚𝐭𝐞 𝐲𝐨𝐮𝐫 𝐯𝐨𝐢𝐜𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲. 👉 𝐋𝐞𝐭’𝐬 𝐛𝐮𝐢𝐥𝐝 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫: https://lnkd.in/euPFxpCy #MarTech #CustomerExperience #AgenticAI #Automation #CXInnovation #Genesys #AI

As someone deeply involved in driving product strategy in the CCaaS space, I recently delved into a series of 2025 comparisons across Contact Center as a Service platforms—and here's what stood out: 1. NICE CXone, Five9 & Genesys Cloud CX: Emerging as Clear Leaders According to AI-powered rankings, these three platforms consistently topped the charts across core capabilities like AI tools, intelligent routing, outbound campaigns, global reach, and analytics. NICE CXone slightly edges ahead in analytics and AI maturity, while Five9 excels in aggressive outbound optimization, and Genesys distinguishes itself through innovation. OttoQA 2. AI-Powered Experience is Now Table Stakes AI isn't just a "nice-to-have" anymore. The trend is unmistakable—everything from routing to agent assistance and analytics is now AI-infused. The market sees a distinct shift toward CCaaS vendors who can deliver seamless AI across the customer journey. Thunai CMSWire.com 3. Platform Types Tailored for Different Technical Profiles CCaaS platforms now generally fall into four categories: Platform Builders (e.g., Amazon Connect, Twilio Flex) that offer API-first customization—ideal for dev-heavy teams All-in-One Orchestrators (e.g., Genesys, NICE CXone) — robust, feature-rich suites, ready out-of-the-box UC-Converged Providers (e.g., RingCentral) offering unified internal/external communications Legacy Leaders in Transition (e.g., Avaya) delivering hybrid-cloud upgrade paths for existing on-premise clients Thunai UC Today 4. AI Voice Agents: The Future Is Now The Wall Street Journal reports a skyrocketing adoption of AI voice agents—fueled by USD 2.1B in VC funding—and predictions that by 2028, 75% of new contact centers will use generative AI. These agents are becoming indistinguishable from humans in tone and logic

“I can’t replace my customer service team with AI because my clients like talking to a person.” Here’s the thing: they like talking, not necessarily to a person. With the right AI model, voice feels natural, the answers are faster, and the playbook is followed every single time. That’s not just replacement, it’s an upgrade. #Pelcro #AIcustomerSupport #FutureOfCX #SmartSupport #SaaS #MediaTech #Automation #VoiceAI

📣 𝐓𝐡𝐞 𝐀𝐈 "𝐃𝐫𝐞𝐚𝐦 𝐓𝐞𝐚𝐦": 𝐇𝐨𝐰 𝐌𝐂𝐏 𝐚𝐧𝐝 𝐀𝟐𝐀 𝐀𝐫𝐞 𝐑𝐞𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐢𝐳𝐢𝐧𝐠 𝐆𝐞𝐧𝐞𝐬𝐲𝐬 𝐂𝐥𝐨𝐮𝐝 📌 Genesys is at the forefront of the agentic AI revolution, and the concepts of 𝐌𝐂𝐏 𝐚𝐧𝐝 𝐀𝟐𝐀 are at the very core of this. Let me break it down in simple terms. 📌 𝐓𝐡𝐢𝐧𝐤 𝐨𝐟 𝐢𝐭 𝐭𝐡𝐢𝐬 𝐰𝐚𝐲: 👓 𝐌𝐂𝐏 (Model Context Protocol) is for connecting an AI agent to its tools and data. 🔧 ⚡ This is how a 𝐆𝐞𝐧𝐞𝐬𝐲𝐬 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐠𝐞𝐧𝐭 or a 𝐂𝐨𝐩𝐢𝐥𝐨𝐭 gets its "skills." It allows the AI to securely access external systems like a CRM, a database, or a knowledge base. 🎯 𝐔𝐬𝐞 𝐂𝐚𝐬𝐞: A customer asks, "What's my account balance?" The AI agent uses MCP to connect to the billing system, fetch the data, and provide the answer. It's about a single agent performing an action with an external tool. 👉 𝐀𝟐𝐀 (Agent2Agent) is for AI agents talking to each other. 🤝 ❇️ This is where true collaboration happens. It allows for a multi-agent ecosystem where different AI agents, even from different platforms, can work together. ✴️ 𝐔𝐬𝐞 𝐂𝐚𝐬𝐞: A customer has a complex billing issue. The Genesys Virtual Agent starts the conversation, but then hands off the request to a specialized AI agent in the billing department's system (like ServiceNow) using A2A. The billing agent resolves the issue and sends the result back to the Genesys agent to communicate with the customer. In short: 🔅 𝐌𝐂𝐏 enables an agent to do things. 🔅 𝐀𝟐𝐀 enables agents to work together and orchestrate complex, end-to-end workflows that span multiple departments. 🔑 Genesys has made a big move to natively support both A2A and MCP, empowering their AI solutions like Copilots and Virtual Agents to orchestrate experiences far beyond the contact center. This is a huge step toward building a truly "agentic" enterprise. #GenesysCloud #AI #AgenticAI #MCP #A2A #ContactCenter #CX #FutureofWork

This week, Genesys introduced its most comprehensive CCaaS bundle yet...CX 4. It expands on CX 3 with co-browsing, advanced analytics, and a richer conversational AI toolkit, making it one of the most feature-complete CCaaS offerings on the market. It includes: -Voice & Digital Channels: Support for both inbound/outbound calling and omnichannel digital interactions (chat, email, messaging). -IVR (Interactive Voice Response): Configurable call routing and self-service automation. -Workforce Engagement Management (WEM): Tools for scheduling, quality management, and employee performance optimization. -Co-Browsing: Agents can share and guide customers through web sessions in real time. -Analytics & Reporting: Advanced dashboards for tracking KPIs, interaction quality, and operational efficiency. -Conversational AI & Tools: AI-powered bots, natural language understanding (NLU), and automation features for improved CX. -Unified Interface: Everything delivered through the Genesys Cloud CX environment, reducing the need for integrations. Evaluating your legacy contact center? Our team is here to help you find the best next-generation platform that meets your specific business at a digestible price. Reach out: www.kamehacloud.com #CCaaS #GenesysCloud #TechAdvisors #AIforCX #KamehaCloud

🔥 🧯 Legacy systems aren’t just slowing us as an industry down — they’re holding us back. Agency Integrator. Salesforce. SmartOffice. OneHQ. They weren’t built for the AI era — and bolting AI on top of them is like plugging a smart hub into a house with bad wiring and expecting it to become a smart mansion. Even if these platforms manage to fix their tech debt and clean up their data, they still face the hardest problem: building fast enough to keep up with AI’s pace of change. Meanwhile, AI is moving ahead — learning faster, adapting faster, reshaping client expectations. PulseConnect is uniquely qualified as the leader for this charge and is dedicated to being THE AI native AMS/CRM for our industry. Every day the industry spends on disconnected, legacy systems is a day competitors using AI-first platforms pull further ahead. This is the moment to stop patching, start rebuilding, and design infrastructure with a true partner that: - Connects data end-to-end (not in silos) - Acts autonomously (not after 12 clicks) - Evolves in real-time (not every 6 months or years or decades) Because soon, your clients won’t just want an AI-powered experience — they’ll expect it. And the firms still duct-taping legacy systems together? They’ll look like a nokia with a faceplate or flip phones in the iPhone era. The question isn’t if you’ll modernize — it’s whether you’ll do it before it costs you market share. #insurtech #ams #crm #PulsePoint #SalesBacktoSales

In today’s rapidly evolving enterprise landscape, selecting the right AI voice agent platform is crucial for operational efficiency and customer experience. This comprehensive guide explores the top five alternatives to Thoughtly, covering capabilities such as advanced CRM integrations, scalable architecture, enterprise-grade security, and compliance readiness. Key platforms like Retell AI, Vapi AI, Synthflow AI, Dialpad AI, and Observe.AI are analyzed for features including high intent recognition, flexible APIs, and robust analytics. With proven ROI metrics—such as reduced handle times and increased first-call resolution—the article provides actionable insights for sectors from healthcare to SaaS. Dive in to discover strategic recommendations and best-fit solutions for your organization! article: https://lnkd.in/gJZXkzF5 #AIVoiceAgents #EnterpriseAI #CustomerExperience Share your experiences or questions about AI voice agents in the comments below!

📞 CUSTOMER SERVICE CENTERS: Your hold times are killing your business. Businesses using AI customer service are stealing your clients while you’re still playing phone tag: ⸻ 🔹 Intercom → AI chatbots that solve 80% of issues instantly 🔹 Zendesk Answer Bot → Automated ticket routing & responses 🔹 ChatGPT / Claude → Personalized customer responses at scale 🔹 Salesforce Service Cloud → AI case management & escalation 🔹 LivePerson → Conversational AI for real-time problem solving 🔹 Freshworks → Smart ticket prioritization & auto-responses 🔹 Ada → No-code chatbot builder for instant support 🔹 Twilio Flex → AI-powered call routing & agent assistance ⸻ ⚡ Companies using these tools handle 300% more customer inquiries with half the staff. ⸻ Every minute a customer waits on hold, they’re Googling your competitors. ⸻ 👉 Want us to build your AI customer service system? DM “AI” 🤖 ⸻ #artificialintelligence #customerservice #businessautomation #digitaltransformation #ai #futureofwork #businessgrowth #chatbots #cx #customersupport #salesforce #zendesk #automation #innovation #smallbusiness #enterprise

𝐆𝐞𝐧𝐞𝐬𝐲𝐬 𝐋𝐚𝐮𝐧𝐜𝐡𝐞𝐬 𝐀𝐈 𝐀𝐠𝐞𝐧𝐭𝐬 𝐰𝐢𝐭𝐡 𝐆𝐫𝐞𝐚𝐭𝐞𝐫 𝐀𝐮𝐭𝐨𝐧𝐨𝐦𝐲 At Xperience 2025, Genesys introduced advanced agentic AI agents within Genesys Cloud™, enhancing Copilots and Virtual Agents with greater autonomy, contextual awareness, and interoperability for Agent2Agent (A2A) collaboration and Model Context Protocol (MCP). These innovations are built to help enterprises deliver consistent, outcome-driven experiences while maintaining governance and trust. "CX may start in the contact center, but it doesn’t end there — it spans every touchpoint across the enterprise. With the latest Genesys Cloud innovations, we’re giving organizations the foundation to securely orchestrate experiences with autonomy, context, and personalization." — Olivier Jouve, Chief Product Officer, Genesys Read more: https://lnkd.in/epyeWWpA 📢 𝐖𝐚𝐧𝐭 𝐭𝐨 𝐚𝐦𝐩𝐥𝐢𝐟𝐲 𝐲𝐨𝐮𝐫 𝐌𝐚𝐫𝐓𝐞𝐜𝐡 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐨𝐫 𝐬𝐡𝐨𝐰𝐜𝐚𝐬𝐞 𝐲𝐨𝐮𝐫 𝐛𝐫𝐚𝐧𝐝’𝐬 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧? 𝐀𝐭 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬, 𝐰𝐞 𝐠𝐨 𝐛𝐞𝐲𝐨𝐧𝐝 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐧𝐞𝐰𝐬 — 𝐰𝐞 𝐞𝐦𝐩𝐨𝐰𝐞𝐫 𝐁𝟐𝐁 𝐦𝐚𝐫𝐤𝐞𝐭𝐞𝐫𝐬 𝐰𝐢𝐭𝐡 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐞𝐱𝐩𝐨𝐬𝐮𝐫𝐞, 𝐞𝐱𝐩𝐞𝐫𝐭 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬, 𝐚𝐧𝐝 𝐡𝐢𝐠𝐡-𝐢𝐦𝐩𝐚𝐜𝐭 𝐬𝐭𝐨𝐫𝐲𝐭𝐞𝐥𝐥𝐢𝐧𝐠. 🚀 𝐖𝐡𝐞𝐭𝐡𝐞𝐫 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐚𝐮𝐧𝐜𝐡𝐢𝐧𝐠 𝐚 𝐩𝐫𝐨𝐝𝐮𝐜𝐭, 𝐬𝐡𝐚𝐫𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐭𝐡𝐨𝐮𝐠𝐡𝐭 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩, 𝐨𝐫 𝐬𝐜𝐚𝐥𝐢𝐧𝐠 𝐯𝐢𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐩𝐫𝐞𝐬𝐬 𝐫𝐞𝐥𝐞𝐚𝐬𝐞𝐬, 𝐠𝐮𝐞𝐬𝐭 𝐩𝐨𝐬𝐭𝐬, 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐬, 𝐨𝐫 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝐚𝐝𝐬 — 𝐰𝐞’𝐫𝐞 𝐡𝐞𝐫𝐞 𝐭𝐨 𝐞𝐥𝐞𝐯𝐚𝐭𝐞 𝐲𝐨𝐮𝐫 𝐯𝐨𝐢𝐜𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲. 👉 𝐋𝐞𝐭’𝐬 𝐛𝐮𝐢𝐥𝐝 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫: https://lnkd.in/euPFxpCy #MarTech #CustomerExperience #AI #AgenticAI #CXInnovation #Genesys #Automation

𝐆𝐞𝐧𝐞𝐬𝐲𝐬 & 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 𝐄𝐱𝐩𝐚𝐧𝐝 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐚𝐫𝐭𝐧𝐞𝐫𝐬𝐡𝐢𝐩 At Xperience 2025, Genesys announced an expanded partnership with ServiceNow to deliver Agent2Agent (A2A) orchestration. This breakthrough enables AI agents to collaborate autonomously across enterprise systems, driving efficiency, interoperability, and customer loyalty. "Our partnership with ServiceNow is accelerating the path to universal agentic orchestration, where autonomous agents power always-on business. Together, we’re making the future of customer experience not only more effective and intelligent, but truly customer-first." — Olivier Jouve, Chief Product Officer, Genesys Read more: https://lnkd.in/eFSTvr6r 📢 𝐖𝐚𝐧𝐭 𝐭𝐨 𝐚𝐦𝐩𝐥𝐢𝐟𝐲 𝐲𝐨𝐮𝐫 𝐌𝐚𝐫𝐓𝐞𝐜𝐡 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐨𝐫 𝐬𝐡𝐨𝐰𝐜𝐚𝐬𝐞 𝐲𝐨𝐮𝐫 𝐛𝐫𝐚𝐧𝐝’𝐬 𝐢𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧? 𝐀𝐭 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬, 𝐰𝐞 𝐠𝐨 𝐛𝐞𝐲𝐨𝐧𝐝 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 𝐧𝐞𝐰𝐬 — 𝐰𝐞 𝐞𝐦𝐩𝐨𝐰𝐞𝐫 𝐁𝟐𝐁 𝐦𝐚𝐫𝐤𝐞𝐭𝐞𝐫𝐬 𝐰𝐢𝐭𝐡 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐞𝐱𝐩𝐨𝐬𝐮𝐫𝐞, 𝐞𝐱𝐩𝐞𝐫𝐭 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬, 𝐚𝐧𝐝 𝐡𝐢𝐠𝐡-𝐢𝐦𝐩𝐚𝐜𝐭 𝐬𝐭𝐨𝐫𝐲𝐭𝐞𝐥𝐥𝐢𝐧𝐠. 🚀 𝐖𝐡𝐞𝐭𝐡𝐞𝐫 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐚𝐮𝐧𝐜𝐡𝐢𝐧𝐠 𝐚 𝐩𝐫𝐨𝐝𝐮𝐜𝐭, 𝐬𝐡𝐚𝐫𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐭𝐡𝐨𝐮𝐠𝐡𝐭 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩, 𝐨𝐫 𝐬𝐜𝐚𝐥𝐢𝐧𝐠 𝐯𝐢𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐩𝐫𝐞𝐬𝐬 𝐫𝐞𝐥𝐞𝐚𝐬𝐞𝐬, 𝐠𝐮𝐞𝐬𝐭 𝐩𝐨𝐬𝐭𝐬, 𝐢𝐧𝐭𝐞𝐫𝐯𝐢𝐞𝐰𝐬, 𝐨𝐫 𝐰𝐞𝐛𝐬𝐢𝐭𝐞 𝐚𝐝𝐬 — 𝐰𝐞’𝐫𝐞 𝐡𝐞𝐫𝐞 𝐭𝐨 𝐞𝐥𝐞𝐯𝐚𝐭𝐞 𝐲𝐨𝐮𝐫 𝐯𝐨𝐢𝐜𝐞 𝐢𝐧 𝐭𝐡𝐞 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐲. 👉 𝐋𝐞𝐭’𝐬 𝐛𝐮𝐢𝐥𝐝 𝐭𝐡𝐞 𝐟𝐮𝐭𝐮𝐫𝐞 𝐨𝐟 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐭𝐨𝐠𝐞𝐭𝐡𝐞𝐫: https://lnkd.in/euPFxpCy #MarTech #CustomerExperience #AI #AgenticAI #Automation #CXInnovation #Genesys #ServiceNow