Duck Creek Technologies wins AI Hackathon award

Transcript

Filing a claim or first notice of loss is a slow manual process that requires a lot of data entry for insurers which is why we created a multi modal multi agent Felix who has real time voice and image processing, can extract and structure data to populate FNOL reports, predict claim severity and likelihood of fraud, and assign human claim adjuster or straight through process. Hello, I'm Felix and AI dedicated to assisting you. There is a policy associated with this phone number. Can you please confirm your first name? Yeah, it's John. Thank you, John. I confirmed your identity and see an auto policy. Are you calling about your 2021 Hyundai Sonata? I was just in a car accident and I drive the Hyundai Sonata. Oh, no. I'm sorry to hear. Please tell me what happened. Yeah. So I was driving in a parking lot after going shopping when a dog ran out in front of me. It was not on a leash, so I swerved to avoid hitting the dog and accidentally ran over the curb. Now my car is stuck. I am sorry to hear that. Are you OK? And then when did this happen? Yeah, I'm alright, thanks for asking. And it was about 30 minutes ago. And where did this happen? Outside the Starbucks in Springfield, PA. Thank you for confirming. We are nearly done. To finish, please upload pictures of the car via the link I have just sent you via text message. Also, I have contacted a repair shop and tow truck company. Should I send these details for you to confirm? I've got everything noted. Is there anything else I can help you with right now? I just uploaded the photos, everything looks good. Thank you. John, I've noted that you've uploaded the photos. Your claim is now filed and will process it promptly. Have a safe day. As you can see, Felix has created the claim after populating the FNOL report. During the real time voice interaction, Felix's sub agents performed analytics to estimate the potential loss amount and the likelihood of fraud. Felix even assigned a claims adjuster to the claim. If approved by the claim adjuster, Felix can automatically process and fast track the resolution of low risk claims. Lastly, at any time, the claim adjuster can chat with Felix to understand more details.