Telia Improves Customer Experience with Qmatic and Elo

Case Study: Touchscreens Simplify Access to Telecom Services in Telia Stores. After piloting different options, Telia chose Qmatic software paired with #Elo interactive hardware to streamline in-store check-in. Now deployed in 19 of their locations. ✨ Key wins: – Fully flexible & customizable queue flows (themes, routing, UX) – Elo Wallaby Pro stands with integrated ticket printers + ADA-friendly access (heights, adaptive layouts, assistive keypads) for enhanced inclusivity – Consistent look & feel aligned with Telia’s visual identity, across different store layouts (floor, countertop, wall configurations) ✨ Customers are getting faster, more accessible service; staff have a streamlined system; and technology is serving everyone. Read the case study at: https://lnkd.in/gnP--xVu #CustomerExperience #EloIsEverywhere

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