What do we want? HAPPY CUSTOMERS! Which also = Less stress for the #contactcenter team 🙂 Enghouse Interactive Solutions Consultant Chad Lee shares with Call Centre Helper how Voice of the Customer (VoC) tools can help you identify and fix issues before they become angry calls. The result? Fewer grumpy callers, reduced agent pressure, and more time for genuine customer care. 🔗 Read more at https://engh.to/4mGTdsT #CustomerExperience #VoCTools #CX #CallCenterSolutions #Enghouse
