How AI and Humans Work Together for Better Customer Experience

People + AI = Better #CustomerExperience In this Call Centre Helper video, Enghouse Interactive's Chad Lee explains why Human in the Loop (#HITL) is key to balancing automation with empathy. #AI can handle the routine – but for sensitive or complex moments, nothing beats human judgment. Watch how combining AI efficiency with human insight boosts trust, improves outcomes, and supports #contactcenter agents where it matters most. 🎥 Watch the video at https://engh.to/4mLzfNK #CallCentre #Enghouse