HCA's Genesis Platinum Service team celebrated their launch with an immersive onboarding workshop in Atlanta. Created as a one-stop resource for Genesis customer service and lease-end support, the team combines cross-functional expertise to deliver a high-touch, in-house experience that fuels the luxury standards of the Genesis brand. During the workshop, the team connected with Genesis Motor America and Sales leadership, explored the end-to-end finance journey, and toured a Genesis dealership to gain firsthand insight into the customer and brand experience. This launch marks an exciting step in our continued commitment to premium, customer-first service. #CustomerExperience #Genesis #CustomerService #CustomerFirst
Excited to see all the amazing things this talented, passionate, and dedicated team will accomplish for our Genesis customers today and beyond!
Excited to begin a new chapter with the New Genesis Platinum team!
Chief Executive Officer
1moExciting new chapter in our customer experience journey - well done team!