Inevitable Agency’s Post

Just wrapped up a huge win with the team BRĒZ and I’m too proud not to share it. We helped decrease refunds and replacements from 4.57% to just 1.54% of sales, while also increasing CSAT from 4.46 to 4.77. How’d we do it? We didn’t just patch holes—we rewrote the playbook: • Rebuilt escalation and replacement procedures with a focus on prevention first • Trained the support team on resolving with empathy and protecting revenue • Used customer feedback to tighten gaps before they became issues The key? Balancing customer love with financial stewardship. You can take excellent care of your customers and still retain revenue. You just need the right systems—and a team that knows how to work them. If you’re scaling a support team and want to turn your inbox into a profit center, let’s talk. 💬