How to apply progressive reasoning to real-world challenges

Disinformation: We all come across it, but do we always spot it? 🕵♀️ Spotting and debunking disinformation, and grasping its impact, gets increasingly more difficult. Thankfully, DW Akademie created a guide on how to tackle disinformation – with expert insights on experiences from the Global South, best practices, background information and much more. 📽️ Tune in on YouTube: https://lnkd.in/e54XyvAu 

How to prepare for geoeconomic disruption? Tomi Kristeri Joel Linnainmäki Markus Holmgren and Mikael Wigell have compiled a most useful overview clustering several instruments across four dimensions: mapping and monitoring, reducing external dependencies, bolstering countermeasure capabilities, and short-term responses. For more, see the toolbox below - and read their paper. Link in the first comment below.

My latest research on Regression Testing methods in the industry was recently published with Springer Nature! The study explores how these methods can be applied in real-world scenarios and addresses the challenges and constraints involved. You can read the full paper here: https://rdcu.be/ey76k

Just finished the course “Problem-Solving Techniques” by Chris Croft! Check it out: https://lnkd.in/dx-2NEsN #problemsolving.

As we've mentioned before, “Prompt in and response out is not observability. It is vibes.” Our latest blog post by Sergiy Dybskiy discusses the top 10 core LLM performance metrics to capture and how Sentry help ;) Read the blog post here: https://lnkd.in/dzgCtEU2

Operations science yields simple, powerful illustrations of the dynamics of operations behavior so you can leverage the concepts to overcome your operations challenges. The following short video provides translation of the innovative science into everyday examples. https://lnkd.in/giuZsQdB For more on operations science, see the powerful, practical "52 Weeks of Operations Science in Two Minutes" series at the link below. https://lnkd.in/g2wWCDjt

Excited to share my first article on Medium.com! It’s a simple, intuitive, and summarised guide to classification metrics—packed with practical examples, threshold tuning insights, and ROC/AUC explained clearly. If model evaluation feels confusing, this walkthrough is designed to make it easier. Read it from the link below. https://lnkd.in/gTtuJG3t

⏱️ Every second counts in the contact center, and summaries that lag or miss context create friction instead of value. In our latest blog Chuan Wang, Devon Mychal, and Ethan Jiang walk through how Cresta delivers summaries that are precise, adaptable, and ultra-low latency—with a process built on rigorous feedback loops and evaluation. 💡 See how we go beyond “just a model” ➡️ https://lnkd.in/e2NPE6nQ

Granola redefines how people do AI note taking for general purpose meetings. We at Cresta are laser-focused on revolutionizing how contact center agents do after call (even during call) notes. Both sound simple and straightforward. But building GenAI products needs * dedication to the audience you are serving * deep customization and adaptation to the domain and use cases (e.g. supporting multi-leg call, latency, summary generation on the fly etc) * know what #LLMs can and cannot so that we provide maximum value without damaging user trust * last a bit of taste so that users find amusing/intuitive to use your product

How do you find the right data in a sea of noise? In part 3 of our Q&A series, Louise Street-Docherty shares how expert consultants stay focused, filter the fluff, and surface the right evidence as quickly as possible. If you’ve ever lost hours chasing papers that lead nowhere, this one’s for you. 👉 Read it here: https://lnkd.in/e2-V4nNx