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AI is transforming the way we work, streamlining complex tasks and simplifying everyday organization. The result? Greater efficiency at work and more time to spend with the people we love. For companies and professionals, AI is not just about saving time, it’s about gaining a competitive edge and moving ahead with smarter, faster ways of working. Discover how Microsoft Copilot helps unlock this new level of productivity here:
Across our business, we’re exploring how Microsoft Copilot and AI Agents can transform the way we work...and we’re bringing you with us!🤩
We’re putting AI in our own sales process. Goodbye endless emails and duplicated tasks. Hello smarter workflows and more time for the things that matter: strategy, relationships, creativity. This isn’t automation for the sake of it. It’s real change for us and for our clients.
Follow the project series right here, as Geoff Abram MBA, CMgr FCMI says; we’re sharing it all.🎞️😎
#MicrosoftCopilot#AIInAction#DigitalTransformation#FutureOfWork
✨ Is your CRM helping you build relationships, or is it just a database?
At Node4, we’ve been speaking with businesses who are starting to see CRM not just as a tool for sales tracking — but as the engine behind customer experience, growth, and smarter decision-making.
With Dynamics 365 + AI Copilot, the game changes:
🔹 Imagine sales teams preparing proposals in minutes, not hours.
🔹 Service teams resolving issues before the customer even calls.
🔹 Leaders seeing real-time ROI insights powered by Power BI and Fabric.
And when your CRM is tightly woven into Business Central, Microsoft 365, and Azure, you’re not just capturing data — you’re turning it into intelligence.
The businesses we support are already seeing how AI is freeing up time, uncovering opportunities, and creating deeper connections with their customers.
💭 So here’s the question: Is your CRM working for you — or are you working for it?
I’d love to hear how others are approaching CRM in 2025 — what’s working, and what’s holding you back?
#Dynamics365#AI#Copilot#CRM#DigitalTransformation#Node4
Across our business, we’re exploring how Microsoft Copilot and AI Agents can transform the way we work...and we’re bringing you with us!🤩
We’re putting AI in our own sales process. Goodbye endless emails and duplicated tasks. Hello smarter workflows and more time for the things that matter: strategy, relationships, creativity. This isn’t automation for the sake of it. It’s real change for us and for our clients.
Follow the project series right here, as Geoff Abram MBA, CMgr FCMI says; we’re sharing it all.🎞️😎
#MicrosoftCopilot#AIInAction#DigitalTransformation#FutureOfWork
KPS Berhad joined an insightful Microsoft 365 Copilot workshop hosted by Microsoft Malaysia today.
From Generative AI deep dives to hands-on Copilot walkthroughs, the session showcased how AI can transform everyday work into smarter, more productive outcomes.
Excited to continue our AI adoption journey with Copilot as a game-changer for the future of work.
#KPSBerhad#weinvestinbetter
Build autonomous agents in Microsoft Copilot Studio ✨
Your MCPs, your models & multi-agent ✅
This video covers:
🔧 Building an agent with Microsoft Copilot Studio
📅 Scenario: Automating project planning
🧠 How agents work
🎯 Define tools and triggers
↔️ Model Context Protocol (MCP)
📝 Use prompt tools to auto-create docs
🤖 Choose the right model
🧪 Test your agent
🔗 Watch the full 9 minute demo here: https://lnkd.in/gWUDVEfp#CopilotStudio#Microsoft#agents#ai#artificialintelligence#automationJeremy, Vidhur
Microsoft Copilot Update – Released August 7, 2025
Microsoft Copilot just got smarter—and that’s good news for your business.
Here’s how the latest updates will help leaders and teams work better:
- Smarter AI (GPT-5): Quick answers for everyday tasks and deeper insights for complex decisions.
- Built into Microsoft Edge: No more switching between tabs, chat, and search—Copilot keeps people focused and productive.
- Visual AI on mobile: Employees can point their phone camera and ask Copilot about what they see—great for frontline staff and on-the-go problem solving.
The real benefit? Less friction, faster insights, and teams empowered to do their best work every day.
Are you exploring how Copilot can fit into your business?
#MicrosoftCopilot#FutureOfWork#BusinessTransformation#AIForBusiness
🚀 Microsoft Just Declared Its Vision for "Fully Autonomous Contact Centers"—Here's What Quality Leaders Need to Know.
Microsoft's latest update to its Customer Intent Agent is more than a feature release—it's a strategic declaration. The era of the truly autonomous contact center is moving from concept to reality. ✅
For quality professionals, this means we're witnessing the rise of systems that don't just automate processes—they autonomously improve them.
Here's the shift in action:
🌟 Autonomous Service Design: The AI doesn't just follow scripts; it actively redesigns service flows based on live customer context.
✅ Intelligent Recalibration: When a customer's intent shifts mid-conversation, the AI instantly adapts the entire troubleshooting path in real-time.
💡 Self-Improving Knowledge: Emerging service patterns are automatically captured and transformed into an evolving, intelligent knowledge library.
The Quality Leader's Playbook:
The immediate action is clear. Map your current intent identification processes and troubleshooting decision trees. The competitive advantage won't come from owning the AI—it will come from having a well-structured quality framework that the AI can amplify and evolve.
The critical question for us is: How do we prepare our quality frameworks to govern AI systems that constantly rewrite their own playbooks?
#QualityManagement#AutonomousContactCenter#Microsoft#AI#ContactCenter#ContinuousImprovement#OperationalExcellence#CustomerExperience#QualityStrategy#AIAgents
Microsoft's announcement of 50+ AI tools for autonomous agent development marks a pivotal moment in business automation.
The shift toward 'agentic' systems—AI that can make decisions, retain memory, and complete complex workflows with minimal human oversight—represents the next evolution of intelligent business operations.
At Resilient Solutions, we've been preparing for this future. Multi-agent workflows aren't just theoretical anymore; they're becoming the foundation for businesses that want to operate with true intelligence and adaptability.
The companies that embrace autonomous AI systems today will be the ones setting the pace tomorrow. These aren't just tools—they're the building blocks of self-managing, decision-making business ecosystems.
How ready is your organization to transition from automated tasks to autonomous intelligence?
#AIAgents#BusinessAutomation#ResilientSolutions#AutonomousAI#DigitalTransformation
