Joe Di Grande’s Post

I’m excited to join this month’s SuccessHACKER CS Mastermind for a live online discussion on a challenge many CS teams face: How do you deliver consistent, high-quality support across chat, email, and phone without losing your tone, clarity, or sanity? We’ll dive into: ✅ Adapting communication style by channel ✅ Common pitfalls when switching between support methods ✅ Practical ways to scale quality without sacrificing the human touch 🗓️ Wednesday, September 17th 🕚 11 AM PT / 2 PM ET I’ll be joining a great group of CS leaders like David Ellin, Kevin Metzger and moderated by Kristi Faltorusso. Whether you’re in support, success, or ops, this one will be full of actionable takeaways. Use the link in the comments to register 👇 #CustomerSuccess #CustomerSupport #SuccessHACKER #SupportOps #CSLeadership