How Help Scout used Lattice to build a performance process that works

Help Scout had a clear goal: design a performance process that actually worked — for their business and their people. With Lattice, they built one grounded in feedback, fairness, and real outcomes. The result? More clarity, more growth, and more trust across the board. Leah Knobler, VP of People at Help Scout, shares their story: https://bit.ly/3IBGV6f

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Calethia Daniel

Claims Processor @ State Farm | Multi-Platform Digital Marketing

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Congrats! 🎉

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Leah Knobler

VP of People at Help Scout | Strategic People Leader | AI Tinkerer | Talent Acquisition | Performance Management | Remote & Distributed Teams | DEI advocate

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Nicole Roskill

Global Strategy, Sales, and Partner Ecosystems | Growth Acceleration | Building & Scaling New Business

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You’re a great leader, Leah Knobler!

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