How to prepare for incident response before a breach

A response plan shouldn’t just be for compliance. It should be actionable and enable a fast structured response, even under pressure. That’s why we’ve created this playbook, based on practical examples we’ve seen across the industry. It outlines five core pillars that consistently separate effective plans from those that falter: - Clearly assigned roles and responsibilities - Defined escalation thresholds - Centralised visibility through telemetry and tooling - Structured internal and external communications - Post-incident review and continuous improvement If your plan doesn’t address all five, this is a helpful benchmark to guide your next review. Get the playbook here: https://ow.ly/XRZG50WCBy3

Security isn’t optional — it’s a core business discipline. By embedding incident response into operations, leadership can reduce breach costs, safeguard data, and maintain customer confidence. Practical steps include defining roles, running tabletop exercises, testing backups, and refining processes post-incident. Eide Bailly can guide your team through each step. #IncidentManagement #CyberPreparedness #BusinessStrategy

What if every incident made your team stronger — not just busier? Too often, incident management feels like a scramble: disconnected tools, buried details, endless handoffs. The result? Delays, blind spots, and missed opportunities to prevent what’s next. What if you had a solution that resulted in faster incident resolution, faster investigations, and more output with the same headcount? These aren’t goals. They’re real outcomes security teams are seeing with Ontic’s Incident Management solution. 👉 Swipe through the carousel to see the proof.

When incidents hit, your team doesn’t need more noise. You need clarity. The stakes are high. But too often, incident response is slowed by fragmented systems, manual steps, and scattered data. That’s why leading security teams rely on the Ontic Platform to connect the dots instantly — from intake to resolution. 🎥 Watch this video to hear from clients on how Ontic unifies intelligence for faster investigations. Learn more about Ontic's Incident Management solution here: https://bit.ly/45VBZB1 #PhysicalSecurity #IncidentManagement #CorporateSecurity #ConnectedIntelligence #SecurityOperations #SecurityLeadership Bryce Webster-Jacobsen Michael Civitano Lou Silvestris Niall H

🌟 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗧𝗵𝗿𝗼𝘂𝗴𝗵 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 In IT, growth often comes from the toughest incidents we face. 📌 𝗦𝗰𝗲𝗻𝗮𝗿𝗶𝗼: You are on-call and suddenly receive alerts at 𝟮 𝗔𝗠: The mail server is down. The CEO needs urgent access to send critical documents. Pressure is high, and time is limited. 👉 𝗤𝘂𝗲𝘀𝘁𝗶𝗼𝗻: How do you personally handle stress in such critical situations? A) Follow a structured troubleshooting checklist. B) Focus first on restoring service, then analyze root cause later. C) Communicate clearly with stakeholders while fixing the issue. D) All of the above. 💬 Share your experience: your way of handling crises could inspire someone else who faces the same pressure. ✨ Weekend reminder: 𝗘𝘃𝗲𝗿𝘆 𝗶𝗻𝗰𝗶𝗱𝗲𝗻𝘁 𝗶𝘀 𝗮𝗹𝘀𝗼 𝗮 𝗹𝗲𝘀𝘀𝗼𝗻 𝘁𝗵𝗮𝘁 𝘀𝗵𝗮𝗿𝗽𝗲𝗻𝘀 𝗼𝘂𝗿 𝘀𝗸𝗶𝗹𝗹𝘀. #Motivation #ITLife #IncidentManagement #ProfessionalGrowth

Driving an incident call—especially during a major outage or critical issue—is all about calm leadership, clear communication, and fast decision-making. Here's a breakdown of how to run one effectively: 🚨 Before the Call: Be Prepared Have a playbook: Know your incident response process and escalation paths. Set up alerting systems: Ensure alerts are actionable and based on user impact, not just system behavior. Know your team roles: Assign clear responsibilities—incident commander, scribe, technical leads, communications lead, etc.. 📞 During the Call: Lead with Clarity Start with a quick status summary: What’s broken? Who’s affected? When did it start? Assign roles immediately: Incident Commander: Drives the call and decisions. Scribe: Takes notes and timestamps actions. Tech Leads: Investigate and troubleshoot. Set a cadence: Regular updates every 15–30 minutes. Keep the call focused—no side conversations. Use structured communication: “What we know” “What we’re doing” “What we need” Escalate if needed: Pull in additional teams or vendors. Don’t wait too long to escalate. ✅ After the Call: Wrap Up and Learn Declare resolution clearly: Confirm when the issue is resolved and services are restored. Send a summary: Include timeline, impact, actions taken, and next steps. Schedule a post-incident review: Identify root causes and improvements

Driving an incident call—especially during a major outage or critical issue—is all about calm leadership, clear communication, and fast decision-making. Here's a breakdown of how to run one effectively: 🚨 Before the Call: Be Prepared Have a playbook: Know your incident response process and escalation paths. Set up alerting systems: Ensure alerts are actionable and based on user impact, not just system behavior. Know your team roles: Assign clear responsibilities—incident commander, scribe, technical leads, communications lead, etc.. 📞 During the Call: Lead with Clarity Start with a quick status summary: What’s broken? Who’s affected? When did it start? Assign roles immediately: Incident Commander: Drives the call and decisions. Scribe: Takes notes and timestamps actions. Tech Leads: Investigate and troubleshoot. Set a cadence: Regular updates every 15–30 minutes. Keep the call focused—no side conversations. Use structured communication: “What we know” “What we’re doing” “What we need” Escalate if needed: Pull in additional teams or vendors. Don’t wait too long to escalate. ✅ After the Call: Wrap Up and Learn Declare resolution clearly: Confirm when the issue is resolved and services are restored. Send a summary: Include timeline, impact, actions taken, and next steps. Schedule a post-incident review: Identify root causes and improvements

Week 3 – A Good Major Incident Process Saved Downtime ⚡ Major Incidents = High pressure, high visibility. Example: A global company had a full network outage. Instead of chaos, they followed a clear Major Incident process: - Rapid communication to stakeholders. - War room with defined roles (not 50 people shouting). - Post-incident review with action items. ⏱ Result: Downtime reduced by 40%, business impact minimized. 👉 Question: Do you have a structured Major Incident process, or is it “all hands panic mode”?

IT disruptions are inevitable. The new post from #Squadcast breaks down the key factors to consider when selecting an #incidentmanagement tool, ensuring you make an informed decision that enhances your team's effectiveness and reliability. #SRE https://lnkd.in/e3F3zr4M

If anyone is interested in developing their skills in Incident Management, a quick thought based on my experience that might be helpful. 💬 Here are some tips for developing this skill:Always have a plan of action, make sure all coworkers are on the same page. And alway be perperd for anything, stay calm,think befor you act,and roll play different possibilities for anything..