Maid Service Software Market to Reach $1.4B by 2025

Self-Service Fatigue Is Coming - But There’s a Better Way I was speaking with my mentor yesterday, and they said something that stuck with me: “Self-service fatigue will be a real thing in the coming years.” It got me thinking. Automation and systems have brought huge efficiencies to the service industry. But when they’re overused or poorly integrated, something gets lost - human connection. The sweet spot is when systems do the heavy lifting behind the scenes, freeing up the customer-facing person to focus on what really matters: the customer. When first got rid of reception and back of house admin at AEM Health & Performance, a few peers and experienced voices in the industry told us we were crazy. But the impact was the opposite. Our clients didn’t feel gatekept. They didn’t feel like they had to jump hurdles or ask permission to receive treatment. They felt welcomed, seen, and respected from the moment they walked in. We don’t use reception and we aren't top heavy. We don’t gatekeep. Our systems are designed to handle the admin, the scheduling, the logistics - so our people can focus on connecting, treating, coaching, and creating real personal impact. In consulting, I’ve seen what happens when service becomes purely transactional - clients disengage, progress stalls. But when you build a model that prioritizes connection, things move. People show up. Growth happens. We’re not trying to reinvent the wheel. We’re just making sure it rolls toward something meaningful. #ClientExperience #HealthAndWellness #ClinicalCare #BusinessEfficiency #HumanConnection #SystemsThatSupport #ValuesDrivenBusiness #NoGatekeeping #ServiceDesign #PeopleFirstApproach

What’s the most valuable asset in any contact centre? 👥 It’s not the tech stack, it’s the people. Agents’ skills, insights, and dedication directly shape service quality and customer satisfaction, which is why modern WEM is critical. In our recent blog, Shaunna Ruddick (Wilson) at Route 101 Ltd. explores how modern WEM strategies can move beyond outdated metrics to support, motivate, and empower agents 👉 https://lnkd.in/ehV386Hq #WEM #ContactCentres #Route101

Traditional metrics only tell part of the story. Modern WEM strategies go further - supporting agents, improving engagement, and driving better outcomes for customers. Shaunna Ruddick (Wilson) shares more in her latest blog post for Call Centre Helper ⬇️

The customer experience starts with the employee experience. If you want better customer service, it is imperative to treat your employees better. "Simply put, companies that invest in customer experience training but don’t treat their employees well will often find that their investments result in minimal improvement in their customer experience delivery. Remember, if your employees don’t feel valued, neither will your customers. On the other hand, companies that focus on building a highly engaged culture, treating their employees fairly, and valuing their efforts are more likely to benefit from customer experience training. Why? Because when employees are fully engaged and feel valued, they are more likely to want the company to succeed and will do their part to help the company meet its business goals, objectives, and targets—including delivering the type of remarkable service that turns casual customers into raving fans of their organizations." This Fast Company article highlights how a single mistake impacted a major airline, resulting in millions of dollars in losses. Ron Johnson (Branding Solutions For HR) explains why treating your customers better is essential for enhancing their experience and how to avoid similar issues: https://lnkd.in/gD-UrNxd #EmployeeExperience #CustomerExperience #EngagedEmployees #WorkplaceCulture #CustomerLoyalty

Why utilities must treat service orders as Customer Experience, not just operations. For years, many utilities have treated service orders as a back-office process: assign → execute → close. But every service order is a direct touchpoint with the customer. Here’s the shift: ➡️ A delayed technician visit isn’t just an operational hiccup — it’s a broken promise. ➡️ A repair done without updates isn’t just a task missed — it’s a customer left in the dark. ➡️ A well-executed service order with real-time updates, clear communication, and on-time completion? That’s Customer Experience excellence. Forward-looking utilities now see service orders as moments of truth: ✔️ Delivering transparency through status updates ✔️ Building reliability through punctuality ✔️ Empowering technicians as brand ambassadors When the mindset shifts from process completion → experience delivery, utilities don’t just solve problems — they build loyalty. 👉 How is your organization treating service orders today — as operations, or as customer experience? #CustomerExperience #Utilities #DigitalTransformation #FieldService #CustomerCentric #ProductManagement #WorkOrderManagement #UtilityInnovation #SaaS #CX

🎧 In hospitality contact centers, the connection between employee experience (EX) and customer experience (CX) couldn’t be clearer. Not long ago, I had to call a hotel’s contact center to adjust a reservation after unexpected travel changes. I expected a long process, maybe even some pushback. Instead, the agent I reached was calm, upbeat, and clearly confident in their role. They not only fixed my reservation quickly but also noticed I was arriving late and offered to have a welcome snack ready in my room. It was such a small gesture, but it completely shifted my mood. That moment stuck with me because it showed how much of a difference empowered employees make. That agent wasn’t just following a script—they had the training, the trust, and the freedom to create a better guest experience on the spot. 📊 The data proves this isn’t random: A 5% boost in employee engagement leads to a 3% increase in customer loyalty Companies with engaged agents see lower turnover, stronger consistency, and up to 25% higher profits. When agents feel supported and valued, they deliver empathy, speed, and creativity—exactly what guests remember most. The takeaway? In hospitality contact centers, EX fuels CX. If we invest in the people behind the headset, they’ll invest in every guest interaction.

Customer experience doesn’t start when a client begins using a product or service — it starts the moment they join. That’s where the importance of Onboarding comes in, as it shapes the first impression and lays the foundation for a long-term relationship. Successful onboarding means: • Clear processes and steps. • Enabling clients to realize value as quickly as possible. • Building trust and providing support from day one. In my role as an Onboarding Specialist, I see every day how investing in this stage is a strategic step that directly enhances the client experience and ensures long-term success. #Onboarding #CustomerExperience #ClientSuccess #CustomerSuccess #BusinessGrowth #Ecommerce

🎉 Zendesk has officially launched the general availability of its native Service Catalog, empowering organisations to streamline employee service experiences. The Service Catalog is a new ticket channel tailored for employee services. It enables staff to easily locate and request services and assets via your private help centre. Every request automatically generates a ticket linked to the selected item, prompting users to supply all necessary details—thus speeding up fulfilment. Three ways HR and IT teams can leverage the Service Catalog: 1. Standardise employee provisioning and requests. Use the catalogue to centralise common HR and IT requests such as equipment, access, or services ensuring consistent and streamlined intake. 2. Improve user experience and reduce follow-ups. The prompt for all required information upfront means fewer back-and-forths. Agents can resolve requests faster and with fewer clarifications. 3. Track and measure request types for proactive support. Gain insight into what employees are requesting most frequently, enabling data-driven improvements across HR and IT services.

🎉 Zendesk has officially launched the general availability of its native Service Catalog, empowering organisations to streamline employee service experiences. The Service Catalog is a new ticket channel tailored for employee services. It enables staff to easily locate and request services and assets via your private help centre. Every request automatically generates a ticket linked to the selected item, prompting users to supply all necessary details—thus speeding up fulfilment. Three ways HR and IT teams can leverage the Service Catalog: 1. Standardise employee provisioning and requests. Use the catalogue to centralise common HR and IT requests such as equipment, access, or services ensuring consistent and streamlined intake. 2. Improve user experience and reduce follow-ups. The prompt for all required information upfront means fewer back-and-forths. Agents can resolve requests faster and with fewer clarifications. 3. Track and measure request types for proactive support. Gain insight into what employees are requesting most frequently, enabling data-driven improvements across HR and IT services.

A simple workflow issue can leave a paying customer helpless — and it made me think deeply about HR and employee experience. I don’t usually post about personal frustrations, but this experience highlights how critical adaptable systems are for customer care. I have been sitting in this corner in the photo for 2 hours, with unfortunately, still no clear solution in sight. After 4 long years of waiting, I preordered a new Phone. Due to excitement I converted my line to an eSIM but to my surprise, I discovered a system issue that made my phone and number completely unusable. I was told there was no way to resolve the problem — only to cancel my order due to the workflow issue first, before they can create a ticket to activate my phone number and make it usable. Meanwhile, the full cost of the phone had already been charged (which was quite a significant amount) and I’ve now been informed it may take up to 14 days to see a refund. The result? I might be left without a working phone for weeks, despite having paid in advance. #doubledamage This isn’t about blame — it’s about how inflexible processes can unintentionally create unnecessary stress for customers. A simple workflow issue shouldn’t lead to weeks of lost connectivity and tied-up funds. In HR, we talk about being employee-centric the same way businesses strive to be customer-centric. Whether it’s employees or customers, the principle is the same: when systems are too rigid to adapt to real-life situations, people feel powerless, unheard, and unsupported. This experience has been a tough reminder that processes exist to serve people — not the other way around. If processes aren't aligned to what matters to people, they risk damaging the very trust and loyalty that companies work so hard to build. Regardless, I really wish to thank the ground staff for the empathy and the patience throughout the entire process. #customerexperience #customersuccess #processes #consumercentricity #hr #people #agility Maxis