OpenAI Global Affairs reposted this
North Carolina Department of State Treasurer is showing us a glimpse into the future of government - with ChatGPT! The results of their pilot using ChatGPT Enterprise were impressive and transformative: ✅ 85% of participants reported a positive experience across every department and job type. ✅ Employees saved 30–60+ minutes per day on average; time they used to tackle higher-value work. ✅ Tasks that once took 20 minutes, like comparing audit documents, were completed in 20 seconds. ✅ Complex research that took hours (like identifying 25 franchisees across the state) was done in seconds. ✅ Early wins included uncovering millions of dollars (!!!) in unclaimed property through automated searches. My take away from this: unlocking capacity. The magic, and the impact, is in freeing public servants to spend less time buried in bureaucracy and more time delivering for citizens. From translating complex legal language into plain English, to drafting policy outlines, to accelerating decision-making across teams; ChatGPT proved to be a gateway for innovation, clarity, and impact in state operations. Next step: go bigger! #OpenAIforGovernment
Thank you for sharing!
Amazing results! Would love to hear more about the trainings, but the barriers listed are indeed no surprise – mainly 'building a habit'... too often I see adoption fall flat after a training program because of a huge list of barriers (no knowledge sharing, no time to experiment, no approved tools, no guidelines, no leadership support, ...).
cool! i had a chat with them and heard about their experience. There’s so productivity to unlock with even basic use of AI
Awesome thanks Amartyo Sen and thanks for keeping the challenges in the deck!
GTM | OpenAI for Government
6dMore info here: https://www.nctreasurer.gov/news/press-releases/2025/06/23/initial-analysis-nc-department-state-treasurer-and-open-ai-better-outcomes-taxpayers