Capgemini's Ananth Chandramouli on GCCs and IT service providers' future

India’s Global Capability Centres (#GCCs) are on the cusp of a major transformation. Projected to reach nearly 5,000 centres by 2030, they are moving beyond cost-focused delivery to #AI-powered #innovation hubs, creating significant #jobs and economic output. Rohan Lobo, Partner and GCC Industry Leader, Deloitte South Asia, in a conversation with Financial Express (India), highlights how AI, especially #AgenticAI, is reshaping the very identity of GCCs. The shift is no longer just about how work gets done but what work deserves to be done, enabling GCCs to create distinctive value at scale and embed innovation at the core of the enterprise. #DeloitteIndia #GlobalCapabilityCentres

At the ISG (Information Services Group) European Executive Provider Summit that took place in Cannes, Karmesh Vaswani, EVP & Head - Consumer, Retail and Logistics at Infosys, Chairman - Infosys Consulting, Infosys BPM, delivered a compelling keynote on how businesses can unlock the true potential of AI. "To apply AI effectively, we must reimagine every business in its simplest form and focus on five foundational vectors—time, space, physical capital, human capital, and throughput." Watch the full video here: https://infy.com/4fMHcQl Anand Santhanam Ambeshwar Nath Ruchir Budhwar Umashankar Lakshmipathy Jay Nair Mitrankur Majumdar Dr. Hema Prem Raina Paul Dillon Rajat Bindra Vinay Luthra Maximilian Michael Elefson Salil Goyal Amit Deshpande Kshitij Shah

At the ISG European Executive Provider Summit that took place in Cannes, Karmesh Vaswani, Infosys, delivered a compelling keynote on how businesses can unlock the true potential of #AI. Karmesh said, "To apply AI effectively, we must reimagine every business in its simplest form and focus on five foundational vectors—time, space, physical capital, human capital, and throughput." Traditionally, organizations have relied on talent mass to support these 5 vectors and drive growth. With AI, talent mass needs to be replaced with talent density to improve the performance of the organization. This is especially relevant for the #CPG, #Retail and #Logistics industries, where operational complexity meets consumer expectations. By aligning AI with these core levers, enterprises can drive meaningful transformation—from #supplychain agility to product innovation and deliver personalized customer experiences. Watch the full video here: https://infy.com/4fMHcQl Infosys Topaz | ISG (Information Services Group) | Ambeshwar Nath | Ruchir Budhwar | Umashankar Lakshmipathy | Jay Nair | Anand Santhanam | Mitrankur Majumdar | Paul Dillon | Rajat Bindra | Dr. Hema Prem Raina | Shipra Gill

#AI and #Global #Capability #Centers (#GCCs): Synergistic Partners or Competitive Forces? #AI and #GCCs have a complex, intertwined relationship where they can be both facilitators and competitors, depending on the context. #Facilitating #Roles - #Automation and #Efficiency: AI enhances GCC operations by automating routine tasks, boosting productivity. - #Innovation #Driver: AI enables GCCs to become innovation hubs, developing cutting-edge solutions. - #Data-Driven #Insights: AI helps GCCs analyze vast data, delivering actionable insights for global businesses. #Competitive #Dynamics - #Transformation of #Roles: AI might automate certain GCC functions, reshaping job profiles. - #New #Skill #Demands: GCCs need AI-savvy talent, intensifying competition for skilled professionals. - #Disruption and #Adaptation: Traditional GCC services face disruption; adaptation is key to staying relevant. #Mutual #Growth #Opportunities - #Co-Creation: GCCs leverage AI for co-creating solutions with global enterprises. - #Talent #Upskilling: Focus on reskilling workforce for AI-centric roles fosters growth. - #Strategic #Partnerships: Collaboration between GCCs and AI tech firms can drive innovation. Overall, AI and GCCs are increasingly synergistic, with AI acting as a powerful enabler for GCCs to deliver greater value globally. To know more, please reach out to rahuldubey@speedtech.ai SpeedTech.ai Rajesh P Nair Vandana Rajesh Nair Vijay Subramaniam Divjot Singh Rajiv Rao Milind Kapale Muhammad Anas Randstad Global Capability Center Ashley Global Capability Center Global Capability Center Research & Consulting Consortium #Banks #BFSI #GCC Infosys Global Capability Centers

JEFFERIES ON IT SECTOR • AI may drive 20% revenue deflation in IT services over CY25–30 • Bigger impact expected on high-margin revenue streams • Growth likely capped at 3.8% CAGR; margins to stay under pressure • Higher growth uncertainty to cap valuations • Among large caps, Infosys & HCLTech seen at lower risk of revenue deflation

Vodafone Idea Limited) is partnering with IBM to transform its operations using AI and a unified DevOps model. The collaboration includes an AI Innovation Hub where Vi and IBM Consulting experts will create AI solutions and automation tools. CTO Jagbir Singh highlights the Hub's role in modernizing operations and accelerating software development. Juhi McClelland of IBM Consulting emphasizes the partnership's importance in India's evolving telecom landscape. Rishi Aurora notes the long-standing relationship and the impact of AI on customer experiences. The initiative aims to enhance IT agility, unlock revenue, and strengthen digital resilience. Read Full Article: https://lnkd.in/gtf34Fgj #AI #Telecom #DigitalTransformation #DeccanFounders

𝐀𝐈𝐎𝐩𝐬: 𝐏𝐚𝐯𝐢𝐧𝐠 𝐭𝐡𝐞 𝐖𝐚𝐲 𝐟𝐨𝐫 𝐒𝐦𝐚𝐫𝐭𝐞𝐫 𝐈𝐓 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐢𝐧 𝐈𝐧𝐝𝐢𝐚 AI-driven IT operations are revolutionizing infrastructure management in India. By leveraging predictive analytics, automated issue resolution, and intelligent monitoring, AIOps empowers businesses to enhance performance, reduce downtime, and build resilient digital ecosystems for the future. Read Here: https://lnkd.in/gqqYUXi6 #AIOps #ITInfrastructure #DigitalTransformation

GCC’s are powering India’s Technology Talent : My featured article with perspectives in BW Businessworld Global Capability Centres (GCCs) and IT service providers have worked in close tandem for over two decades. GCCs are building in-house talent and teams in core work areas to align more closely with their parent organisations’ stakeholders. At the same time, they continue to rely on IT service providers to scale, bring in best-of-breed technology platforms and drive productivity and efficiency. IT service providers have offered proven templates across a wide spectrum of technology requirements, helping GCCs establish technology centres of excellence at scale. 3AI AIQRATE Nandakumar (NK) Ramaiah Kapil Gandhi #gccs #gcc #technology #it #talent #ai

AI budgets are growing, but so are the invisible costs draining telecom & network operations. A recent Capgemini research states that 50% of organizations plan to increase overall investment in 2025 to drive efficiency and long-term competitiveness. Reaktr’s Strategic Cost Transformation aligns CIOs, procurement, and IT leaders to eliminate waste and unlock innovation. The guarantee? 4X ROI and over 20% telecom & network cost savings. Curious how? Explore. https://shorturl.at/M1Y0A #innovation #AI #costmodel #costmanagement #costsavings #technology #businesstransformation #digitaltransformation #costoptimization #finops #itleadership #cio #cfo #cto #strategiccosttransformation #sct #Reaktrai #aiforefficiency

Capgemini highlights promise and risks of AI agents. 61% of leaders expect agent-led change. 93% agree scaling brings competitiveness. Value impact could reach $450B globally. Average company captures $382M in three years. Efficiency gains top 30% in processes. Customer service and IT lead adoption. Sales use cases are growing quickly. Yet trust remains fragile, only 27% confident. Autonomy sparks excitement and concern. Balance ambition with governance for sustainable wins.