Precise Analysis & Consulting’s Post

Check your ego at the door, CS. Your customers don't really want to see you that often 🤷♀️ 🔥 Hot take: Adding more touchpoints on your accounts' calendars doesn’t prove you’re delivering value. It just makes you look busy. In reality, you’re spinning your wheels and creating an inefficient system for both your team and your customer. Customer Success needs a shift in mindset: engagement isn’t about more interactions, it’s about ⚡ better ones. ⚡ The most effective CS strategies aren’t the ones with the longest meeting cadence or the most check-ins: they’re the ones where customers walk away from every interaction feeling closer to their goals. 🎯 Here's a framework that works: 1️⃣ Segment customers by value type → Efficiency, innovation, compliance, growth, etc. Revenue matters, but value alignment matters too. 2️⃣ Define the “critical path” → What’s the smallest number of interactions needed to deliver the outcome that matters most to that segment? 3️⃣ Design communications accordingly → Measure success not by the number of conversations, but by the clarity and confidence your customers gain from them. Because customers don’t continue engaging with your CS team for the volume of interactions... they keep coming back because they know every time they meet with you, they're getting a ton of value. Not to mention, they feel like their time is being respected. 🤝 Would love to hear how some of my CS friends out here are packing a bigger punch in their interactions with customers! #Customersuccess #CSleadership #CustomerExperience #CustomerEngagement #Retention #CustomerStrategy #ValueDriven

😂 We all say we’re customer centric. But most strategies start with ‘How do we hit target?’ not ‘How do we add value?’ Let’s be honest, a lot of so-called “customer-led” strategies are just revenue generation plans in disguise! 🥸 We open the QBR with talk of customer insight… Then spend 90% of the time discussing how to upsell, hit KPIs, and close more deals. To really drive added value which makes customers happy and therefore drives revenue… 💡Customer centricity isn’t a presentation slide, it’s a different way of thinking, try asking things like: Where can we reduce friction for our customers? What outcomes are they actually trying to achieve? If we stopped selling, would they still trust us? Do they value the experience as well as the product? When you change the focus to really be about the customer and with adding value everything changes. Your positioning is much clearer and built around your customer’s needs. Your retention improves as customers see you are in it with them. Your team’s will have more motivation, because they are solving problems that actually matter to their customer contacts. 📈📈📈Make customer centricity really part of your strategy not just a term used to hide a sales push. Have you seen this in a business you’ve worked with? How have you helped your teams become more customer centric? Comments below 👇 #Culture #Sales #Marketing #Growth #CustomerCentricity #Strategy #Consultant

A good post Andy, a customer centric culture is the only way to build sustainable growth. Just hitting targets creates divides across businesses, fuels disfunctional behaviour and leads to customer dissatisfaction and a damaged brand.

Ever felt caught between company protocols and client expectations? What if the key to sales success lies not just in meeting targets, but in actively shaping the customer experience? It's about recognizing the power to influence outcomes, even within constraints. By proactively managing client expectations and engaging in product delivery, individuals can exert greater control than they might realize. The foundation of unwavering confidence rests on three pillars: belief in oneself, conviction in the offering, and integrity in action. Addressing these areas unlocks potential and elevates performance. Curious to hear how others navigate this balance and maintain confidence in their roles. How do you approach this? #SalesLeadership #CustomerExperience #ConfidenceBuilding #ProfessionalDevelopment #Integrity #ClientRelations

The “Customer for Life” Mentality: More Than Just Retention In today’s tech-driven world, it’s easy to get caught up in metrics like Customer Acquisition Cost, Lifetime Value, and Churn Rate. But behind every number is a person, a business, a story. “Customer for Life” isn’t just about retention. It’s about earning trust, delivering consistent value, and building relationships that evolve as your customers’ needs do. Here’s what it really means: Anticipating needs before they're voiced Being proactive, not reactive Celebrating their wins like they’re your own Evolving with them, not just for them Making every interaction feel personal Being a partner, not just a provider Earning loyalty through consistency Listening more than selling Solving problems before they become pain points Showing up, especially when things go wrong When we treat every customer like a long-term partner, not a transaction, we shift from being a vendor to becoming a vital part of their success story. Let’s build products, services, and experiences that make customers say, “I’m never leaving.” #CustomerExperience #CustomerSuccess #Leadership #GrowthMindset #CustomerForLife

Business Owners, Here’s the Truth Nobody Tells You Your sales and customer service teams? They’ll close the deal, onboard the client, and move on to the next task. But the real work, the work of keeping those customers, making them stay, and turning them into loyal brand advocates, that’s where a Customer Success Manager (CSM) steps in. 👉 As business owners, your biggest fear isn’t just finding people to buy your product. It’s keeping them long enough to build consistent revenue, referrals, and trust. That’s why CSMs operate like silent business owners within your business. We protect your revenue by mastering retention which, because growth isn’t about getting customers, it’s about keeping them. From my experience in finance and event management, I’ve learned two strategies that always work across industries worldwide: 1️⃣ Deep Customer Understanding – Knowing not just what your customers buy, but why they buy and how they define success. 2️⃣ Proactive Value Creation – Anticipating customer needs before they even ask, and tying it back to revenue growth. With these, I craft customer experiences that don’t just satisfy but convert into sales on repeat. My positioning is simple: I help businesses make money by helping customers stay happy. Happy #SocialSaturday LinkedIn fam here’s to building businesses that win by putting customers at the center. Let’s connect if you want strategies that will keep your customers glued to your brand. #CustomerSuccess #CX #Retention #SalesGrowth #CustomerExperience #BusinessStrategy

If you're looking to enhance your Sales Management skills, here are some valuable insights based on my experience: - Focus on empathy. - Practice active listening. - Master time management. - Prioritize coaching and development. - Enhance communication skills for better customer engagement. #SalesManagement #SkillsDevelopment #ProfessionalGrowth

In today's competitive landscape, building strong customer relationships isn't just a nice-to-have—it's a fundamental pillar of exceptional customer service and business growth. Think beyond transactional interactions. When you invest time in understanding your customers' needs, challenges, and goals, you're not just solving a problem; you're building trust and loyalty. This deep connection allows you to: * Anticipate needs: By knowing your customers, you can proactively offer solutions before they even realize they need them. * Personalize experiences: Tailoring your service to individual preferences makes customers feel valued and understood. * Gather valuable feedback: A strong relationship encourages open communication, providing you with insights that can drive product and service improvements. * Turn complaints into opportunities: Trust allows for transparent conversations, making it easier to resolve issues and even strengthen the relationship in the process. Ultimately, great customer service is the natural outcome of a great customer relationship. It's about being a partner, not just a provider. What are your go-to strategies for building lasting relationships with your customers? #CustomerService #CustomerExperience #Relationships #BusinessGrowth #Leadership #CustomerSuccess #Networking

Are you leaving potential on the table by letting customers lead the conversation? It's a common challenge, especially when aiming for consistent results. One might consider a simple yet effective framework: acknowledge, inform, and redirect. By acknowledging the customer's point, clearly stating the benefits, and then guiding them through the next steps, you can regain control and drive sales. As one might say, "Be the professional and tell them how it works." This approach can help to create more structured interactions and achieve a higher volume of sales. Curious if anyone else has seen positive results from similar strategies? Would love your perspective on balancing customer engagement with effective sales techniques. #SalesStrategy #CustomerEngagement #ProfessionalDevelopment #SalesManagement #CommunicationSkills

📈 One of the biggest challenges in Customer Success is time-to-value. At Hector, we’ve had to learn this the hard way. Some of the lessons that have stuck with us: 🚨 Usage needs to be non-negotiable If the product is going to make a difference, it needs to be part of the routine. That means making it a non-negotiable for them to use the product; not an option. It shouldn't be another thing they have to try to remember to prioritise. 🚨 Be aware of the “Shiny Tool Syndrome” In the early months, excitement will naturally drive engagement. The test is what happens after the novelty wears off. Ensure you build the right habits and the right structure to keep the momentum going. 🚨 Always link back to the why When teams know why they’re using the tool and what success could look like for them if they use it, adoption often skyrockets. It’s not about the features, it’s more about the outcomes. The quicker you have an impact and drive engagement, the quicker new customers will see value from the start. -- What lessons have you learnt the hard way when rolling out a new tool or system in your business? #customersuccess #recruitment