How to Govern AI in CRM with Microsoft's Responsible AI principles

AI governance is fast becoming a major test of CRM strategy. Guardrails around transparency, explainability, and accountability will help to make adoption sustainable. #AIGovernance #CRMStrategy #Dynamics365 #AIinCRM #ResponsibleAI #BusinessTransformation

🚀 Salesforce Winter '26: Elevating CRM with AI & Automation Salesforce's Winter '26 release introduces transformative features across Sales, Service, Marketing, and Development: Einstein GPT: Delivers hyper-personalized content, predictive lead scoring, and actionable analytics. Agentforce: Enhances IT service operations with AI-driven incident detection and root-cause analysis. Flow Builder: Introduces AI-powered decision elements and improved debugging tools. Lightning Web Components (LWC): Offers Trusted Mode for unrestricted browser API access. These advancements empower professionals to streamline workflows, enhance customer engagement, and drive data-driven decisions. 🔗 Explore the full release notes: https://lnkd.in/dSfjDr5D #SalesforceWinter26 #CRMInnovation #AIinCRM #Automation #SalesforceRelease

The gap between high-performing sales teams and the rest isn’t about effort, it’s about efficiency. Too many organisations still treat their CRM as a static database. With AI and workflow automation, #Dynamics365 transforms it into a dynamic sales engine, cutting admin and giving sellers more time to focus on customers and closing deals. In our latest blog, James Donohoe explores how automation with Dynamics 365 can simplify sales and accelerate results. #SalesAutomation #CRM #AI #SmartSelling

Choosing the right CRM isn’t just a decision—it’s a growth strategy. In this post, we break down the differences between Salesforce Starter Suite and AI-powered CRM tools to help you map out a smarter path for scaling your business. ✅ Understand core features vs. advanced AI capabilities. ✅ Match solutions to your team’s size and goals. ✅ Make confident, future-ready tech decisions. 🚀 Ready to choose your CRM adventure? Dive into the full blog now. Read full article: https://lnkd.in/djaA9K6i #Salesforce #CRM #AI #BusinessGrowth #SalesforceStarterSuite https://lnkd.in/djaA9K6i

AI doesn’t fix messy CRM data—it amplifies it. In my article with CIO Tech World, I discuss why clean, human-trusted CRM data is the real unlock for AI: better lead scoring, smarter copilots, and customer journeys that actually feel personal. In it, I share: Why “good enough” data quietly drains revenue and trust What clean looks like in the real world (not just in dashboards) Practical moves to turn CRM hygiene into a competitive advantage If your team can’t confidently answer “How many active customers do we have?” your AI is guessing. I’d love to hear your experiences—where does data quality trip you up, and what’s worked? https://lnkd.in/gAkGZTx5   #CRM  #DataQuality #RevOps #CIOTECHWORLD #DataGovernance #ManiPadisetti  

🚀 Ready to revolutionize your customer relationships? The shift to AI-first CRM systems is no longer a fad—it's a necessary transformation. 💡 Microsoft’s latest insights reveal how forward-thinking organizations are: ✅ Boosting productivity ✅ Unlocking real-time data insights ✅ Empowering teams with AI copilots to facilitate business process 🔍 Learn from real-world leaders who’ve made the switch—and what they wish they knew before they started. 👉 Dive into the full story: https://lnkd.in/evenMZ5H #AI #CRM #DigitalTransformation #MicrosoftDynamics365 #CustomerExperience #FutureOfWork

Exploring whether artificial intelligence should take over customer resource management is a pivotal discussion for modern businesses. AI has the potential to revolutionize how organizations manage customer interactions, but should it be the sole driver of these processes? This conversation delves into the benefits and challenges of integrating AI into CRM systems. #AI #CRM

Exploring whether artificial intelligence should take over customer resource management is a pivotal discussion for modern businesses. AI has the potential to revolutionize how organizations manage customer interactions, but should it be the sole driver of these processes? This conversation delves into the benefits and challenges of integrating AI into CRM systems. #AI #CRM

Exploring whether artificial intelligence should take over customer resource management is a pivotal discussion for modern businesses. AI has the potential to revolutionize how organizations manage customer interactions, but should it be the sole driver of these processes? This conversation delves into the benefits and challenges of integrating AI into CRM systems. #AI #CRM

Smarter Sales with AI-Driven CRM AI in sales isn’t the future — it’s now. Sales teams that embrace AI-powered CRM tools are seeing real results: 📈 40% faster lead conversion ⏱️ 30% less time spent on follow-ups 📊 Significantly improved forecasting accuracy Why? Because AI doesn’t just store data — it learns from it. With AI-enhanced CRM systems, your team can: ✅ Prioritize leads based on real-time behavior and intent ✅ Automate routine tasks like follow-ups, reminders, and scheduling ✅ Get smarter suggestions on when and how to engage ✅ Predict pipeline performance more accurately — and adapt faster At Coje Consultants, we help businesses integrate and optimize AI-driven CRM platforms tailored to your sales strategy—not someone else’s. 📍 Want to stop guessing and start closing? Let’s talk AI → https://zurl.co/QEstF #AIinSales #CRM #SalesAutomation #SalesEnablement #SmartCRM #CojeConsultants #DigitalTransformation #B2BSales #DataDrivenSelling #SalesStrategy