Why AI Pilots Fail: Top-Down Rigidity and Change Management

View profile for Raymond C.

Strategy & Operations at Forge Forward, Inc.

Is Your AI Pilot Failing? It may be your Change Management 🚨 95% of enterprise AI pilots fail. That’s even higher than the infamous 70% failure rate of traditional change management. Why? Because the same flaw is being repeated. The Common Flaw: Top-Down Rigidity Too many organizations approach AI the same way they’ve approached change management: a rigid, top-down “push” model that ignores how people and workflows actually function. - New systems are imposed, not integrated. - Employee sentiment is overlooked. - Real-world impact is underestimated. 👉 Klarna learned this the hard way. After replacing human agents with AI, the company quietly rehired staff within a year. The small percentage of AI pilots that succeed don’t rely on “better algorithms.” Instead, they rely on better management: - Using AI to surface real-time employee sentiment. - Adapting strategies instantly. - Building bottom-up, human-centric change. In other words: AI succeeds when it augments human decision-making, not when it replaces it. The Hard Truth AI isn’t eating change management—it’s choking on it. The real opportunity lies in using AI to create adaptive, human-first transformations. 💡 What’s your take? Have you seen an AI transformation succeed? What made it work? 👉 Learn more about how Forge Forward supports public sector innovation: https://lnkd.in/esACzNw7 #AITransformation #ChangeManagement #DigitalTransformation #Leadership #AIStrategy #FailureToLaunch

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