In Suffolk County, New York — a sprawling and diverse community just outside of New York City — Suffolk Bus Corporation (SBC) is taking bold steps to modernize its paratransit services. With over 2,500 daily rides across 900 square miles, the agency recently transitioned from a legacy system to Via’s tech-powered software, enabling significant operational improvements and better service for riders who rely on these essential trips. “The machine learning that the system offers us has really helped out our routers.” John Corrado, VP at Suffolk Bus Corporation.