WOW Pretty cool! Salesforce´s Agentic Enterprise Index reveals how companies are implementing AI agents to drive customer success and reinvent their businesses, powered by usage data from our own platform. https://lnkd.in/d-KBNkMz

The Agentic Enterprise represents a fundamental shift in the way the world works – leveraging AI agents, not just to automate existing workflows, but to transform entire businesses. By augmenting every employee with a limitless digital workforce, companies can increase productivity and scale, improve employee experience, bring down costs, and deliver value for customers. Salesforce’s new Agentic Enterprise Index provides a first look at the trends shaping the Agentic Enterprise — and how companies are implementing AI agents to drive customer success and reinvent their businesses. Headline is that this transformation is already underway, with AI agents delivering impact for businesses across sales, service, internal operations, and more. Agent creation among first-mover companies surged 119% between January and June and the average number of customer service conversations led by an agent grew 22x in the first half of 2025. Consumer-facing industries like Financial Services, Travel & Hospitality and Retail sectors are leading on AI agent implementation, with Sales and Service proving to be the most dominant use cases. Businesses are balancing human and agent capabilities, with AI agents handling initial contact and common questions and human agents focusing on more complex issues. In fact, escalations to humans increased from 22% in Q1 2025 to 32% in Q2 2025 as agents got better at pinpointing when a human was needed and routing customers to the right experts. “AI agents are already beginning to act as incredible force multipliers for businesses and consumers,” said Joe Inzerillo, Chief Digital Officer. “The Index shows that agents are fundamentally changing the way businesses work, and the more companies use and scale these agents, the greater efficiency and value they’re able to unlock.”

Salesforce’s new Agentic Enterprise Index leverages Agentforce usage data to provide a first look at the trends shaping the Agentic Enterprise — and how companies are implementing AI agents to drive customer success and reinvent their businesses. The Agentic Enterprise represents a fundamental shift in the way the world works – leveraging AI agents, not just to automate existing workflows, but to transform entire businesses. By augmenting every employee with a limitless digital workforce, companies can increase productivity and scale, improve employee experience, bring down costs, and deliver value for customers. Salesforce’s Agentic Enterprise Index finds that this transformation is already underway, with AI agents delivering impact for businesses across sales, service, internal operations, and more. Agent creation among first-mover companies surged 119% between January and June and the average number of customer service conversations led by an agent grew 22x in the first half of 2025. Consumer-facing industries like Financial Services, Travel & Hospitality and Retail sectors are leading on AI agent implementation, with Sales and Service proving to be the most dominant use cases. The report also points to growing adoption among workers. Employee interactions with AI agents grew at an average monthly rate of 65% in the first half of 2025. And employees are engaging in more sustained conversations with AI agents; indeed, agent actions stemming from employee conversations grew at an average rate of 76% per month over the first half of 2025. Businesses are balancing human and agent capabilities, with AI agents handling initial contact and common questions and human agents focusing on more complex issues. In fact, escalations to humans increased from 22% in Q1 2025 to 32% in Q2 2025 as agents got better at pinpointing when a human was needed and routing customers to the right experts. “AI agents are already beginning to act as incredible force multipliers for businesses and consumers,” said Joe Inzerillo, Chief Digital Officer. “The Index shows that agents are fundamentally changing the way businesses work, and the more companies use and scale these agents, the greater efficiency and value they’re able to unlock.”

Salesforce’s new Agentic Enterprise Index leverages Agentforce usage data to provide a first look at the trends shaping the Agentic Enterprise — and how companies are implementing AI agents to drive customer success and reinvent their businesses. The Agentic Enterprise represents a fundamental shift in the way the world works – leveraging AI agents, not just to automate existing workflows, but to transform entire businesses. By augmenting every employee with a limitless digital workforce, companies can increase productivity and scale, improve employee experience, bring down costs, and deliver value for customers. Salesforce’s Agentic Enterprise Index finds that this transformation is already underway, with AI agents delivering impact for businesses across sales, service, internal operations, and more. Agent creation among first-mover companies surged 119% between January and June and the average number of customer service conversations led by an agent grew 22x in the first half of 2025. Consumer-facing industries like Financial Services, Travel & Hospitality and Retail sectors are leading on AI agent implementation, with Sales and Service proving to be the most dominant use cases. The report also points to growing adoption among workers. Employee interactions with AI agents grew at an average monthly rate of 65% in the first half of 2025. And employees are engaging in more sustained conversations with AI agents; indeed, agent actions stemming from employee conversations grew at an average rate of 76% per month over the first half of 2025. Businesses are balancing human and agent capabilities, with AI agents handling initial contact and common questions and human agents focusing on more complex issues. In fact, escalations to humans increased from 22% in Q1 2025 to 32% in Q2 2025 as agents got better at pinpointing when a human was needed and routing customers to the right experts. “AI agents are already beginning to act as incredible force multipliers for businesses and consumers,” said Joe Inzerillo, Chief Digital Officer. “The Index shows that agents are fundamentally changing the way businesses work, and the more companies use and scale these agents, the greater efficiency and value they’re able to unlock.”

Salesforce’s new Agentic Enterprise Index leverages Agentforce usage data to provide a first look at the trends shaping the Agentic Enterprise — and how companies are implementing AI agents to drive customer success and reinvent their businesses. The Agentic Enterprise represents a fundamental shift in the way the world works – leveraging AI agents, not just to automate existing workflows, but to transform entire businesses. By augmenting every employee with a limitless digital workforce, companies can increase productivity and scale, improve employee experience, bring down costs, and deliver value for customers. Salesforce’s Agentic Enterprise Index finds that this transformation is already underway, with AI agents delivering impact for businesses across sales, service, internal operations, and more. Agent creation among first-mover companies surged 119% between January and June and the average number of customer service conversations led by an agent grew 22x in the first half of 2025. Consumer-facing industries like Financial Services, Travel & Hospitality and Retail sectors are leading on AI agent implementation, with Sales and Service proving to be the most dominant use cases. The report also points to growing adoption among workers. Employee interactions with AI agents grew at an average monthly rate of 65% in the first half of 2025. And employees are engaging in more sustained conversations with AI agents; indeed, agent actions stemming from employee conversations grew at an average rate of 76% per month over the first half of 2025. Businesses are balancing human and agent capabilities, with AI agents handling initial contact and common questions and human agents focusing on more complex issues. In fact, escalations to humans increased from 22% in Q1 2025 to 32% in Q2 2025 as agents got better at pinpointing when a human was needed and routing customers to the right experts. “AI agents are already beginning to act as incredible force multipliers for businesses and consumers,” said Joe Inzerillo, Chief Digital Officer. “The Index shows that agents are fundamentally changing the way businesses work, and the more companies use and scale these agents, the greater efficiency and value they’re able to unlock.”

Salesforce’s new Agentic Enterprise Index leverages Agentforce usage data to provide a first look at the trends shaping the Agentic Enterprise — and how companies are implementing AI agents to drive customer success and reinvent their businesses. The Agentic Enterprise represents a fundamental shift in the way the world works – leveraging AI agents, not just to automate existing workflows, but to transform entire businesses. By augmenting every employee with a limitless digital workforce, companies can increase productivity and scale, improve employee experience, bring down costs, and deliver value for customers. Salesforce’s Agentic Enterprise Index finds that this transformation is already underway, with AI agents delivering impact for businesses across sales, service, internal operations, and more. Agent creation among first-mover companies surged 119% between January and June and the average number of customer service conversations led by an agent grew 22x in the first half of 2025. Consumer-facing industries like Financial Services, Travel & Hospitality and Retail sectors are leading on AI agent implementation, with Sales and Service proving to be the most dominant use cases. The report also points to growing adoption among workers. Employee interactions with AI agents grew at an average monthly rate of 65% in the first half of 2025. And employees are engaging in more sustained conversations with AI agents; indeed, agent actions stemming from employee conversations grew at an average rate of 76% per month over the first half of 2025. Businesses are balancing human and agent capabilities, with AI agents handling initial contact and common questions and human agents focusing on more complex issues. In fact, escalations to humans increased from 22% in Q1 2025 to 32% in Q2 2025 as agents got better at pinpointing when a human was needed and routing customers to the right experts. “AI agents are already beginning to act as incredible force multipliers for businesses and consumers,” said Joe Inzerillo, Chief Digital Officer. “The Index shows that agents are fundamentally changing the way businesses work, and the more companies use and scale these agents, the greater efficiency and value they’re able to unlock.”

Salesforce’s new Agentic Enterprise Index leverages Agentforce usage data to provide a first look at the trends shaping the Agentic Enterprise — and how companies are implementing AI agents to drive customer success and reinvent their businesses. The Agentic Enterprise represents a fundamental shift in the way the world works – leveraging AI agents, not just to automate existing workflows, but to transform entire businesses. By augmenting every employee with a limitless digital workforce, companies can increase productivity and scale, improve employee experience, bring down costs, and deliver value for customers. Salesforce’s Agentic Enterprise Index finds that this transformation is already underway, with AI agents delivering impact for businesses across sales, service, internal operations, and more. Agent creation among first-mover companies surged 119% between January and June and the average number of customer service conversations led by an agent grew 22x in the first half of 2025. Consumer-facing industries like Financial Services, Travel & Hospitality and Retail sectors are leading on AI agent implementation, with Sales and Service proving to be the most dominant use cases. The report also points to growing adoption among workers. Employee interactions with AI agents grew at an average monthly rate of 65% in the first half of 2025. And employees are engaging in more sustained conversations with AI agents; indeed, agent actions stemming from employee conversations grew at an average rate of 76% per month over the first half of 2025. Businesses are balancing human and agent capabilities, with AI agents handling initial contact and common questions and human agents focusing on more complex issues. In fact, escalations to humans increased from 22% in Q1 2025 to 32% in Q2 2025 as agents got better at pinpointing when a human was needed and routing customers to the right experts. “AI agents are already beginning to act as incredible force multipliers for businesses and consumers,” said Joe Inzerillo, Chief Digital Officer. “The Index shows that agents are fundamentally changing the way businesses work, and the more companies use and scale these agents, the greater efficiency and value they’re able to unlock.”

Salesforce’s new Agentic Enterprise Index leverages Agentforce usage data to provide a first look at the trends shaping the Agentic Enterprise — and how companies are implementing AI agents to drive customer success and reinvent their businesses. The Agentic Enterprise represents a fundamental shift in the way the world works – leveraging AI agents, not just to automate existing workflows, but to transform entire businesses. By augmenting every employee with a limitless digital workforce, companies can increase productivity and scale, improve employee experience, bring down costs, and deliver value for customers. Salesforce’s Agentic Enterprise Index finds that this transformation is already underway, with AI agents delivering impact for businesses across sales, service, internal operations, and more. Agent creation among first-mover companies surged 119% between January and June and the average number of customer service conversations led by an agent grew 22x in the first half of 2025. Consumer-facing industries like Financial Services, Travel & Hospitality and Retail sectors are leading on AI agent implementation, with Sales and Service proving to be the most dominant use cases. The report also points to growing adoption among workers. Employee interactions with AI agents grew at an average monthly rate of 65% in the first half of 2025. And employees are engaging in more sustained conversations with AI agents; indeed, agent actions stemming from employee conversations grew at an average rate of 76% per month over the first half of 2025. Businesses are balancing human and agent capabilities, with AI agents handling initial contact and common questions and human agents focusing on more complex issues. In fact, escalations to humans increased from 22% in Q1 2025 to 32% in Q2 2025 as agents got better at pinpointing when a human was needed and routing customers to the right experts. “AI agents are already beginning to act as incredible force multipliers for businesses and consumers,” said Joe Inzerillo, Chief Digital Officer. “The Index shows that agents are fundamentally changing the way businesses work, and the more companies use and scale these agents, the greater efficiency and value they’re able to unlock.”

Salesforce’s new Agentic Enterprise Index leverages Agentforce usage data to provide a first look at the trends shaping the Agentic Enterprise — and how companies are implementing AI agents to drive customer success and reinvent their businesses. The Agentic Enterprise represents a fundamental shift in the way the world works – leveraging AI agents, not just to automate existing workflows, but to transform entire businesses. By augmenting every employee with a limitless digital workforce, companies can increase productivity and scale, improve employee experience, bring down costs, and deliver value for customers. Salesforce’s Agentic Enterprise Index finds that this transformation is already underway, with AI agents delivering impact for businesses across sales, service, internal operations, and more. Agent creation among first-mover companies surged 119% between January and June and the average number of customer service conversations led by an agent grew 22x in the first half of 2025. Consumer-facing industries like Financial Services, Travel & Hospitality and Retail sectors are leading on AI agent implementation, with Sales and Service proving to be the most dominant use cases. The report also points to growing adoption among workers. Employee interactions with AI agents grew at an average monthly rate of 65% in the first half of 2025. And employees are engaging in more sustained conversations with AI agents; indeed, agent actions stemming from employee conversations grew at an average rate of 76% per month over the first half of 2025. Businesses are balancing human and agent capabilities, with AI agents handling initial contact and common questions and human agents focusing on more complex issues. In fact, escalations to humans increased from 22% in Q1 2025 to 32% in Q2 2025 as agents got better at pinpointing when a human was needed and routing customers to the right experts. “AI agents are already beginning to act as incredible force multipliers for businesses and consumers,” said Joe Inzerillo, Chief Digital Officer. “The Index shows that agents are fundamentally changing the way businesses work, and the more companies use and scale these agents, the greater efficiency and value they’re able to unlock.”

Salesforce’s new Agentic Enterprise Index leverages Agentforce usage data to provide a first look at the trends shaping the Agentic Enterprise — and how companies are implementing AI agents to drive customer success and reinvent their businesses. The Agentic Enterprise represents a fundamental shift in the way the world works – leveraging AI agents, not just to automate existing workflows, but to transform entire businesses. By augmenting every employee with a limitless digital workforce, companies can increase productivity and scale, improve employee experience, bring down costs, and deliver value for customers. Salesforce’s Agentic Enterprise Index finds that this transformation is already underway, with AI agents delivering impact for businesses across sales, service, internal operations, and more. Agent creation among first-mover companies surged 119% between January and June and the average number of customer service conversations led by an agent grew 22x in the first half of 2025. Consumer-facing industries like Financial Services, Travel & Hospitality and Retail sectors are leading on AI agent implementation, with Sales and Service proving to be the most dominant use cases. The report also points to growing adoption among workers. Employee interactions with AI agents grew at an average monthly rate of 65% in the first half of 2025. And employees are engaging in more sustained conversations with AI agents; indeed, agent actions stemming from employee conversations grew at an average rate of 76% per month over the first half of 2025. Businesses are balancing human and agent capabilities, with AI agents handling initial contact and common questions and human agents focusing on more complex issues. In fact, escalations to humans increased from 22% in Q1 2025 to 32% in Q2 2025 as agents got better at pinpointing when a human was needed and routing customers to the right experts. “AI agents are already beginning to act as incredible force multipliers for businesses and consumers,” said Joe Inzerillo, Chief Digital Officer. “The Index shows that agents are fundamentally changing the way businesses work, and the more companies use and scale these agents, the greater efficiency and value they’re able to unlock.”