We're measuring AI success all wrong. Every executive dashboard shows the same metrics: processing speed, cost savings, efficiency gains. But what if these numbers are leading us toward a cliff? While we obsess over ROI, we're missing the real question: Does your AI give people back time for curiosity, courage, and patience? Or does it trap them in an endless optimisation loop where humans become the inefficiency to be eliminated? The uncomfortable truth? Finance gives us a shared language for value, but that doesn't make it right, just convenient. What if the one KPI we should have for AI is how well it helps us ask better questions, not how efficiently it answers the wrong ones? In a world optimised for everything except human flourishing, that might be the most radical measurement of all. Time is the one resource we can never optimise our way to more of. We can only choose how to spend it. Are we choosing wisely? https://lnkd.in/eK2dvZiA What's your take? Are we measuring what matters, or just what's easy to count?
Good post Tony, people are starting to wake up and ask questions about AI. I saw a piece of news about FB, of all companies, freezing AI hire due to questions being asked about value delivered (disclaimer: I didn't read the full details). In what I do in my business, helping companies that struggle with sales issues, we see AI used to do more of the inefficient tasks, at scale. Ignoring that, in sales, slowing down to speeding up can be a smarter strategy... I can't help thinking about the Gartner curve of adoption. Trough of disillusionment coming soon?
Founder @ Re-Map | Executive Coach | Scale with Balance, Insight & Impact | Fix Chaos. Build a Team That Thrives Without You | 400+ Founders & Leaders Advised
1moWhat a wonderful and thoughtful set of questions Tony Fish. What's the point in all this efficiency if it's rendering people redundant. I would argue that we need not only to question the metrics we use to measure AI, but also to invest in a dimension of human intelligence which is beyond intellect, memory and analysis.