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This sounds an excellent application of AI - automating and handling all routine requests - as high as 80% of requests. Then letting humans deal with the non-routine complex requests. What a team ! 😊Many thanks for sharing and best regards
Love this approach — freeing teams to focus on high-value work is exactly where AI shines. At Sleipner.ai, we’re helping support teams go one step further by automatically optimizing every AI call to keep quality high while cutting LLM costs by up to 70%. Efficiency + responsiveness = win-win.