20 June 2025 edition
Thank you!
This week, we were at PZU in Warsaw to celebrate innovation in insurance, and many of you joined us—some from very far away. It was a real pleasure to see you there and to share such a warm and friendly moment together. We look forward to seeing you again soon at upcoming in-person events.
Mark Your Calendar
• June 23 - The rise of Super Apps in SME Banking: Creating a one-stop shop for SMEs
Join this online event hosted by Qorus and ebankIT . José Luís Sousa , Rui Brito , and their guests — Boris Diakonov , Co-CEO of ANNA Money , and Aditya Sharma , Global Head of Small Business Clients, Product and Portfolio Management at Standard Chartered — will explore how the super app model can drive value for both banks and their SME clients. Register at https://www.qorusglobal.com/webinar/29907-the-rise-of-super-apps-in-sme-banking-creating-a-one-stop-shop-for-smes
• June 25 - Empowering Consumer Finance in Mobility through Embedded Insurance and Chinese OEM Partnerships
Let’s explore how insurers and banks can collaborate to build B2B2C models that deliver seamless, real-time protection—while also sharing real-world best practices and case studies from leading players in the region. In this online event, Silvia Milián will hand the mic to Christophe Di Perna from Allianz Partners , Thierry Faure from Ayvens , and Sheng Lu from Tencent . Don’t miss it, book your seat: https://www.qorusglobal.com/webinar/30067-empowering-consumer-finance-in-mobility-through-embedded-insurance-and-chinese-oem-partnerships
• June 26 - Integrating ESG into business decisions: Driving strategy, finance & data
With growing regulatory pressure and evolving client expectations, ESG is reshaping everything from credit models to capital allocation. This online event will go beyond the “why” to explore the “how” of ESG integration across strategic, financial, and operational decisions. Silvia Cunill Calvet will host a panel featuring Maka Bochorishvili from TBC , Tjeerd Krumpelman from Grant Thornton Netherlands , Inês Soares from NOVO BANCO , Sara B. from Crédit Agricole du Maroc , and Vera Economou from ING . You can already book your seat on https://www.qorusglobal.com/webinar/29914-integrating-esg-into-business-decisions-driving-strategy-finance-data
The Report Everyone’s Talking About
The AI imperative: Navigating data and AI to enhance the customer experience
In this new report made with Amazon Web Services (AWS) , discover how banks are using AI to transform customer interactions, boost efficiency, and deliver hyper-personalized experiences—featuring insights from global leaders on onboarding, generative AI copilots, automation, and scalable personalization: https://www.qorusglobal.com/content/30011-the-ai-imperative-navigating-data-and-ai-to-enhance-the-customer-experience
Spotlight Articles
Qorus and NTT DATA announce winners of the tenth Innovation in Insurance Awards
In its tenth edition, the competition achieved outstanding results, with 272 projects submitted by 146 institutions across 49 countries. Supported by our partner NTT DATA —a global leader in digital business and technology services—the event recognized initiatives that are actively reshaping the insurance sector. Discover the winners: https://www.qorusglobal.com/content/30308-qorus-and-ntt-data-announce-winners-of-the-tenth-innovation-in-insurance-awards
Innovation Radar: Innovation in Insurance Awards 2025 winners
Exclusively for our members: a detailed presentation—and video—of the winners of the 10th edition of the Innovation in Insurance Awards: https://www.qorusglobal.com/content/30305-innovation-radar-innovation-in-insurance-awards-2025-winners
FIDA is still on the table but it’s coming and banks must get ready now
The EU’s Financial Data Access (FIDA) rules have yet to be finalized, but once they are, banks will have little time to adapt. Here's a summary of the key takeaways from our recent event on the topic: https://www.qorusglobal.com/content/30316-fida-is-still-on-the-table-but-its-coming-and-banks-must-get-ready-now
Klarna introduces AI hotline that lets customers talk to its CEO
Klarna ’s new “CEO Hotline” lets users speak directly to an AI version of its co-founder, Sebastian Siemiatkowski . Live in the US and Sweden, the avatar takes feedback, answers questions, and shares Klarna’s story—in his own voice: https://www.qorusglobal.com/content/30313-klarna-introduces-ai-hotline-that-lets-customers-talk-to-its-ceo
Chase launches exclusive shopping platform for cardmembers
Chase launched The Shops at Chase, an exclusive e-commerce platform where cardmembers can shop top brands like Ray-Ban and Dyson using Ultimate Rewards points, their Chase card, or both: https://www.qorusglobal.com/content/30314-chase-launches-exclusive-shopping-platform-for-cardmembers
PNC Bank introduces card payment option for micro businesses
PNC ’s new Mobile Accept lets micro businesses accept in-person card payments with no monthly fees or bulky hardware—perfect for those processing under $300K annually, with a simple pay-as-you-go model: https://www.qorusglobal.com/content/30317-pnc-bank-introduces-card-payment-option-for-micro-businesses
Sure unveils first AI protocol to autonomously handle insurance policies
Sure launches the industry’s first Model Context Protocol (MCP), enabling AI agents to manage insurance policies end-to-end—quoting, binding, and servicing—without human intervention, streamlining policy administration: https://www.qorusglobal.com/content/30315-sure-unveils-first-ai-protocol-to-autonomously-handle-insurance-policies
TBC, Turkish Airlines, and Visa launch Georgia’s first airline co-branded bank card
TBC partners with Turkish Airlines and Visa to launch the country’s first co-branded premium airline debit card, offering travel perks for Concept 360 and Wealth Management customers: https://www.qorusglobal.com/content/30312-tbc-turkish-airlines-and-visa-launch-georgias-first-airline-co-branded-bank-card
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