The 4 UX Resources Every Organization Needs

If you want to scale UX impact, you need to empower others. Start by giving them these four essential support tools.

So far in this series, we've been shifting your role from implementer to advisor. You've worked hard to win trust, define a strategy, and begin shaping the way your organization approaches user experience.

But, just because people agree with your strategy doesn't mean they're ready to run with it.

Most stakeholders are busy. Many aren't confident doing UX themselves. And now, you're asking them to take on tasks you used to handle like research, testing, or prototyping.

That can feel like a lot.

Reduce Friction, Increase Adoption

If you want others to embrace user-centered practices, you need to make it as easy as possible for them. That's why one of your most valuable contributions as a UX leader is to create resources that lower the barrier to entry.

These resources act like stepping stones. They make it easier for people to do things the right way without needing to start from scratch or second-guess themselves.

In my experience, four types of resources offer the biggest return:

A Design System

A design system helps teams move faster and more confidently. It bakes UX best practices into the UI itself, making consistency and usability the default. It's an especially powerful tool for anyone prototyping pages or building new features.

We'll go deeper into this one in the next email.

A Suite of Tools

Your colleagues don't have time to research survey platforms, testing tools, or recruitment services. Save them the hassle. Offer a curated list of tools that are easy to use and fit your organization's context. Even better, give them a bit of guidance or training to get started.

This helps people act quickly and correctly without needing to consult you every time.

A Preferred Supplier List

Sometimes stakeholders simply can't do the work themselves. That's okay. But when they turn to external help, they risk choosing vendors who don't share your UX standards.

A vetted list of trusted suppliers ensures quality, avoids procurement headaches, and saves everyone time. It also reinforces your role as a strategic advisor, not just a service provider.

General User Research

If people are running their own projects, they need to start with some understanding of who your users are. Providing a library of existing research segmented by audience, goal, or product line gives them a head start. It helps avoid duplicate effort and ensures that teams aren't working in the dark.

They'll still need to run project-specific research, but this foundation gives them something solid to build on.

Outie’s Aside

If you’re running a freelance practice or agency, this idea of creating resources still applies. But your audience isn’t internal teams, it’s your clients.

Clients are often in the same position as your in-house counterparts: short on time, unsure how to do UX properly, and constantly under pressure to deliver.

By creating resources for them, you help them make better decisions even when you’re not around. That makes you more than a designer-for-hire. It positions you as a strategic partner.

Think about offering:

• A simple UX checklist clients can use when planning features
• A basic design system or style guide they can refer to after handoff
• A pre-vetted list of specialists (developers, copywriters, researchers)
• A short user research summary to educate new stakeholders on key audiences

These don’t have to be polished products. A Notion doc, a Google Sheet, even a PDF will do. What matters is that you’re giving clients tools that make their lives easier and protect the integrity of your work long after the project wraps.

It’s a small shift that builds trust, reduces rework, and often leads to repeat business.

You Don't Have to Build Everything Overnight

I know this can sound like a lot. But don't worry we're going to unpack each of these in the coming lessons.

For now, think of this as the blueprint for your next phase of influence. These resources are how you go from supporting a few projects to shaping how your entire organization delivers user experience.

They're also the key to breaking the bottleneck. If you've been stretched thin trying to "own UX" on every touchpoint, this is your way out.

In the next email, we'll dive into the first resource on the list: your design system. It's often the easiest place to start and can have an outsized impact very quickly.

Until then, take a moment to reflect:

Which of these resources already exist in your organization and which ones could you start sketching out?

Message me or add a comment if you're unsure where to start. I'm happy to help you think it through.

Talk soon,

Paul