Accessibility Testing

Accessibility testing for Temenos or any core banking functions ensures that the platform is usable by individuals with disabilities, adhering to international standards such as WCAG 2.1 and Section 508. This type of testing assures that the digital products, which include essential banking functions, can be used by those with impairments, including visually, auditory cognitive, motor or sensory impairments.

Here's the way accessibility (accessibility) testing could typically be carried out for a product similar to Temenos:

1. Compliant with Accessibility Standards

• Check you are sure that your Temenos product is compliant with international accessibility standards, such as that of WCAG 2.1 (Web Guidelines for Content Accessibility), Section 508 (US), and EN 301 549 (EU).

• Check that the product works with assistive technology like screens readers (e.g., JAWS, NVDA) for those who are visually impaired.

2. Functional Testing of Core Banking Functions

• Test the essential functions of banking (e.g. account management reports, transactions, etc.) by using assistive technology to determine if they can be easily accessed by people who are disabled.

• Verify that every piece of information (forms and tables, as well as text) is available and navigable by keyboard only, with no dependence on the mouse.

• Make sure that the elements such as forms and inputs, buttons and error messages have the appropriate labels and descriptions that can be interpreted by assistive technology.

3. Screen Reader Testing

• Test the banking functionality using screen readers such as NVA or the JAWS. Check that the interactive elements are clearly marked and the navigation is clear and consistent.

• Verify that the dynamic content (like real-time balances on accounts) is properly announced, without the need for manual intervention.

4. Keyboard Navigation and Focus Management

• Examine the capability to perform core functions with solely the keyboard (for those with motor disabilities). Check that there is a visible focus on interactive elements and that the order of tabs is in logical order.

• Be sure to handle properly Modal dialogues should be handled properly in which the focus must remain within the modal until it's closed.

5. Contrast and Visual Elements

• Check that both text as well as UI elements comply with standard for contrast ratios for people who have visually impaired. WCAG demands an absolute contrast ratio of 4.5:1 for text that is normal and 3:1 for text that is large.

• Try alternative texts for icons and images to make sure they convey relevant information.

6. Cognitive Disabilities Testing

• Make navigation simpler and less complicated of tasks. Banking functions that are essential to banking can be complex, and testing should ensure that the instructions, processes and procedures are explained in an easy, understandable way.

• Be sure that errors are simple to comprehend and assist the user to take corrective action.

7. Speech Recognition Testing

• Some customers may depend to the speech recognition software (e.g. Dragon NaturallySpeaking) to navigate and input. The core banking functions must be accessible via voice commands with no errors.

8. Mobile and Responsive Testing

• Try using the app on mobile for the bank product to verify that accessibility features are accessible across platforms. Screen readers for mobile devices (VoiceOver to iOS, TalkBack for Android) must be able to use all functions in a seamless manner.

9. Automated Accessibility Testing Tools

• Make use of accessible testing software such Axe, WAVE as well as Lighthouse to find concerns with compliance on the bank's mobile and web interfaces.

• These tools will help you identify the absence of ARIA (Accessible rich Internet Application) attributes problems with contrast, many more.

10. User Testing

• Conduct tests with real-life people with disabilities to get real-time feedback. This could include people with a variety of impairments (visual motor, cognitive,) working with banking core features such as checking balances, transfer money or downloading statement.