The Agentic AI Era Is Here

This article was written based on Google Cloud’s event “The Agentic Era: Reshaping the Future of Business,” aired on June 25, 2025.

In June, Google aired a series of 8 videos featuring industry experts to unravel the world of AI Agents and showcase how companies across different segments are already using Agentspace capabilities to redefine customer experiences and operational workflows.

“In the workplace of the future—happening already today—we’ll see employees and agents working together hand in hand,” says Saurabh Tiwary, Vice President and General Manager of Cloud AI at Google.

From marketing, coding, and customer service to industry-specific agents, Agentic AI will play a definitive role in reshaping businesses and sectors, from healthcare to financial services, games, manufacturing, telecommunications, media and entertainment, and more.

And if you’re wondering whether adopting AI Agents is a matter of choice, we believe it’s a matter of time.

As technology evolves from LLMs to multimodal models and AI platforms, we are now faced with agents and multi-agent systems, which are sophisticated, intelligent entities capable of more than just assisting but performing complex tasks on behalf of users, with minimum human intervention.

Agentic AI Capabilities

• Making informed decisions

• Adapting to changing environments

• Engaging in continuous learning

• Refining their own strategies by learning from experience

• Improving their performance with each interaction

• Collaborating with other agents

• Working across customer service, employee productivity, developer productivity, marketing, industry research, and more

And if you—like us—believe the future is Agentic, go over to Google Cloud to catch every insight, with demos and real-life use cases that can inspire your industry and business today. Subscribe to watch on-demand, free of charge: https://cloudonair.withgoogle.com/events/agentic-era-webinar/watch?talk=session-1

Use Cases Presented in This Video

1. Conversational Agentic AI for advanced customer support, tailored recommendations, and on-spot negotiation

2. AI Agent for loan estimate optimization focused on mortgages

3. Personal AI Agents as employers for employers

The Way Toward Agentic AI Adoption

According to a survey conducted by Google, most organizations already have agents deployed, and 55% achieved a positive ROI. However, while 20% of these organizations adopted maturing Agentic AI solutions with enterprise-wide impact, only 6% reported mature deployment.

This leads to a must-do best practice: enhancing data quality to harness the true potential of AI today and in the future.

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