AI Agents, Real Results
"Winning with AI Agents" by Alexis Wood, an IBM designer

AI Agents, Real Results

AI agents are redefining what’s possible for modern businesses — transforming workflows, boosting productivity, and freeing up employees to focus on meaningful work. But before diving in, it’s important to understand what AI agents actually are, how they differ from traditional assistants, and why they matter now more than ever.

👉 In this episode of AI Academy, IBM expert Parul Mishra breaks down:

  • The difference between AI agents and assistants
  • How AI can help realize productivity gains
  • What to consider when choosing the right AI agent

We stand at a pivotal moment, where AI assistants and agents are evolving from tools and technologies into true partners, amplifying human ingenuity and reshaping the way enterprises operate.

Parul Mishra, Vice President of Sales, AI Agents.

Want a deeper dive into the world of AI agents? 👀

👉 Check out our recent article

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Start with one use case 

Whether you’re just beginning your AI journey or expanding your current portfolio, the best approach is to start small — with one focused use case — before scaling across the enterprise.

How IBM is Using AI Agents in HR

At IBM, we’ve automated key parts of our HR processes using watsonx Orchestrate—our enterprise-ready platform for managing AI agents. The results?

  • 94% of HR requests are now handled by AI agents
  • Our HR teams can spend more time on people, and less on repetitive tasks

👉 Get an insider’s look at our HR transformation

Lessons We've Learned

From our hands-on experience deploying AI agents, here are the top lessons we’d share with anyone starting their own journey:

✅ Start small and scale gradually

🧠 Learn as you go

👥 Empower employees—they're your best advocates

❌ Don’t let FOMO guide your roadmap

Hear from our CHRO, Nickle LaMoreaux , on embracing an AI-first future ⤵

Create personalized AI agents and assistants to automate and accelerate your work

IBM watsonx Orchestrate is the enterprise-ready solution that helps create, deploy and manage AI assistants and agents driven by generative AI to automate processes and workflows. It works on top of existing business applications, integrates with any AI model or automation tools, and centralizes AI-powered workflows into one unified experience.

The result? Less manual effort, faster decision-making and greater efficiency across your entire business.

Ready to see it in action?

👉 Explore watsonx Orchestrate and take the next step in transforming your workflows

👉 Learn more about scaling productivity with AI in our upcoming webinar


Priyanka Karki

Data Analyst | Working with Excel, SQL, Python, Power BI and FinTech enthusiast

1mo

Very Insightful

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Waqas Ahmed

Project & Asset Management | Renewable Energy

1mo

Love the direction AI agents are heading—just waiting for the day mine tells me to take a coffee break and finishes the report. Until then, I’ll keep one eye on productivity and the other on Skynet.

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Mona J. Abdeo

Senior IT Project Manager | Agile Delivery Lead | PMO & Governance SME | Risk & Compliance Champion | $50M+ Program Experience

1mo

This is a fascinating look at how AI is reshaping the HR landscape. The gains in efficiency and strategic focus are impressive—especially when AI is used to enhance, not replace, the human side of HR. That said, it raises important questions about fairness, transparency, and the candidate experience. As we move forward, it will be critical to strike the right balance between innovation and empathy.

Holger KOPPENBRINK

CEO at KOPPENBRINK | Management Consulting. Market Orientation. Marketing & Sales.

1mo

💡 Great insight

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