The AI Conversation | Best practices for knowledge management
This month in The AI Conversation:
NEW: Guide to best practices for knowledge management
How Coca-Cola Consolidated grew 3x without adding support staff
How BambooHR slashed ticket volumes 30% in the midst of hypergrowth
How Moveworks uses Moveworks
... and much more
Let's get to it!
Best Practices for Knowledge Management
In this new guide, we share how HR and IT teams are using AI-powered search to streamline knowledge discovery, optimize investments in knowledge, and drive better business outcomes. Download it and learn how you can:
Break down silos and make critical information accessible across teams
Boost employee engagement and performance with faster, smarter answers
Reduce manual work and improve decision-making
Upcoming webinars
Moveworks on Moveworks Wednesday, July 9 @ 9am Pacific
Curious how the team at Moveworks uses Moveworks? We've turned our 4-step framework into a playbook to help you succeed, too.
From Info to Action: LiveRamp Wednesday, July 16 @ 11am Pacific
Learn about LiveRamp's strategy to marry knowledge search and workflow automation for AI success in this fireside chat.
Webinars you may have missed
HR's Evolution in 2025 and Beyond On Demand
HR leaders from Ciena and Moveworks explore how AI is solving HR's biggest challenges, from lookups to case management to culture.
GitHub: Building a Culture of Adoption On Demand
IT leaders from GitHub reveal their strategy for extending the power of agentic AI to everyone in their enterprise as a cultural imperative.
Demo: AI Agent Marketplace On Demand
Watch this expert demonstration to learn how to discover and install certified agentic plugins from our AI Agent Marketplace, and how to tap it for strategic inspiration, too.
Product Release Spotlight On Demand
Learn how enterprise search and AI agents are essential to "full-stack" AI for the enterprise, and get a look under the hood at Moveworks' Enterprise Search and Agent Studio.
On Moveworks.com
Coca-Cola Consolidated
Learn how Coca-Cola Consolidated used AI to support 3x growth without growing IT staff, and hear how they garnered adoption in every corner of their enterprise.
BambooHR: Support at Scale
See how BambooHR reduced ticket volume by 30%, even in the midst of hypergrowth, in this real-world case study.
Enhancing IT Support from Tier 0 to Tier 4
Learn about the five levels of enterprise IT support, proven approaches for optimizing each tier, and how AI can help.
Lowdown on ticket deflection
Not every issue needs to grow into a ticket. Learn what kinds of issues can and should be deflected, how to measure the success and value of ticket deflection, and how to overcome challenges.
In Headlines: Guardian AI agents
While enterprises remain guarded about the security of AI agents, new research from Gartner suggests the solution may be the technology itself: "Guardian agents leverage a broad spectrum of agentic AI capabilities and AI-based, deterministic evaluations to oversee and manage the full range of agent capabilities, balancing runtime decision-making with..."
