Best 12 CRM Social Relationship Management Services companies in the world (2025 Edition)

In a world where customers interact across emails, chats, tweets, and DMs—managing relationships goes beyond just storing contacts. That's where CRM Social Relationship Management Services companies come into play. These powerful tools bridge the gap between social media and customer relationship strategies.

Whether you're a small business or a large enterprise, investing in the best CRM Social Relationship Management Services companies ensures you're not just responding to customers, but connecting with them on a deeper level.

In this blog, we explore the top 12 CRM Social Relationship Management Services companies in the world, how they help manage your social presence, and why your business needs one now.

🤔 What Makes CRM Social Relationship Management Different?

A traditional CRM stores and manages customer data like emails, phone numbers, and call logs. However, Social Media Relationship Management adds another layer by capturing conversations and interactions from platforms like Facebook, X (Twitter), Instagram, and LinkedIn.

Social CRM goes beyond traditional systems by integrating social media channels into your customer management strategy. This approach enables businesses to track conversations, respond quickly, and build lasting relationships, all from a single dashboard.

Unlike regular systems, a crm social media management tool allows real-time tracking of mentions, replies, messages, and customer sentiment across channels.

🌟 Social CRM vs. Traditional CRM: What’s the Difference?

Traditional CRM focuses on emails, calls, and internal notes, while Social CRM adds social listening, real-time engagement, and public feedback. This shift empowers brands to be proactive, not just reactive, in their customer support and outreach.

🔍 Why Your Business Needs CRM Social Relationship Management

Customer experience drives loyalty. And today's customer expects fast, personalized responses—especially on social. A good customer relationship management agency helps you:

• Respond faster on social platforms

• Keep communication consistent across departments

• Manage complaints and inquiries in real-time

These benefits directly impact revenue, reputation, and retention.

Why Modern Businesses Need Social CRM

With billions of active social media users, customers expect instant responses and authentic engagement. Social CRM tools help brands meet these expectations, boost loyalty, and convert followers into lifelong fans.

🛠️ Benefits of Using CRM for Social Media Management

Let’s break down what you can gain from these tools:

• Seamless crm system customer service integration

• Centralized conversation tracking

• Automated workflows and alerts

• Performance analytics

• Enhanced brand trust and recognition

In short, consumer relationship management crm systems are not just tools—they're growth partners.

List of Top 12 CRM Social Relationship Management Services Companies in the World For 2025:

1. iCreativez Technologies

2. Zoho

3. Agile CRM

4. Nimble

5. Sprout Social

6. HubSpot CRM

7. Hootsuite Zapier

8. Freshsales

9. SugarCRM

10. Microsoft Dynamics 365 CRM

11. Zendesk Sell

12. Hootsuite

Let's get to discuss

1. iCreativez Technologies

Founded: 2014

Rating: 4.9/5

Contact: contact@icreativez.com

Website: www.icreativez.com

Founder: Mehboob Shar

Key Services:

• Social CRM Integration

• Social Listening & Engagement

• Analytics & Reporting

iCreativez Technologies stands out among CRM Social Relationship Management Services companies for its innovative approach to Social Media Relationship Management. Their solutions help brands monitor conversations, automate responses, and gain deep insights into customer sentiment. As a leading customer relationship management agency, iCreativez empowers businesses to turn every interaction into an opportunity for growth.

2. Zoho

Founded: 1996

Rating: 4.7/5

Contact: sales@zoho.com

Website: www.zoho.com

Founder: Sridhar Vembu

Key Services:

• Multichannel CRM

• Social Media Management

• Workflow Automation

Zoho is a global leader in crm social media management, offering affordable, customizable tools for businesses of all sizes. Their platform supports seamless integration with social channels, making them one of the best customer relationship management companies for brands seeking to boost engagement and streamline operations

3. Agile CRM

Founded: 2013

Rating: 4.5/5

Contact: care@agilecrm.com

Website: www.agilecrm.com

Founder: Manohar Chapalamadugu

Key Services:

• Social CRM

• Email & Campaign Management

• Customer Analytics

Agile CRM delivers robust consumer relationship management crm tools, with a special focus on integrating social media into the customer journey. Their intuitive dashboards and automation capabilities make it easy to manage leads, nurture relationships, and provide excellent crm system customer service.

4. Nimble

Founded: 2009

Rating: 4.4/5

Contact: care@nimble.com

Website: www.nimble.com

Founder: Jon Ferrara

Key Services:

• Social Profile Matching

• Unified Inbox

• Contact Management

Nimble is designed for businesses that want to excel in Social Media Relationship Management. Their platform gathers data from multiple sources, giving users a 360-degree view of every contact. As a trusted customer relationship management agency, Nimble helps teams build genuine connections and drive results.

5. Sprout Social

Founded: 2010

Rating: 4.6/5

Contact: info@sproutsocial.com

Website: www.sproutsocial.com

Founder: Justyn Howard

Key Services:

• Social Media Engagement

• Analytics & Reporting

• Campaign Tracking

Sprout Social is a powerhouse for crm social media management, offering advanced tools for scheduling, monitoring, and analyzing social interactions. Their platform is favored by brands that prioritize real-time engagement and actionable insights, making them one of the best customer relationship management companies globally.

6. HubSpot CRM

Founded: 2006

Rating: 4.8/5

Contact: support@hubspot.com

Website: www.hubspot.com

Founder: Brian Halligan

Key Services:

• Social Media Monitoring

• Lead Management

• Marketing Automation

HubSpot CRM is a favorite among CRM Social Relationship Management Services companies for its free, user-friendly platform that scales with your business. Their social tools help brands engage audiences, automate campaigns, and deliver top-notch crm system customer service

7. Hootsuite Zapier

Founded: 2011

Rating: 4.5/5

Contact: support@hootsuite.com

Website: www.hootsuite.com

Founder: Ryan Holmes

Key Services:

• Social Media Automation

• Workflow Integrations

• Analytics Hootsuite

Zapier connects social media management with CRM workflows, making it a standout for crm social media management. Their integrations allow brands to automate repetitive tasks and focus on building meaningful relationships.

8. Freshworks

Founded: 2016

Rating: 4.7/5

Contact: hello@freshsales.com

Website: www.freshworks.com/

Founder: Girish Mathrubootham

Key Services:

• Social CRM

• AI-Powered Insights

• Lead Scoring

Freshsales delivers a seamless blend of consumer relationship management crm and social engagement tools. Their AI-driven platform helps businesses identify hot leads, automate follow-ups, and provide the crm system customer service that today’s customers expect

9. SugarCRM

Founded: 2004

Rating: 4.4/5

Contact: sales@sugarcrm.com

Website: www.sugarcrm.com

Founder: Clint Oram

Key Services:

• Social Data Integration

• Workflow Automation

• Customer Analytics

SugarCRM is known for its flexible, customizable solutions that support Social Media Relationship Management and deep customer insights. As a top customer relationship management agency, SugarCRM helps businesses personalize every touchpoint and drive loyalty.

10. Microsoft Dynamics 365 CRM

Founded: 2016

Rating: 4.7/5

Contact: support@microsoft.com

Website: www.microsoft.com/en-us/dynamics365

Founder: Microsoft Corporation

Key Services:

• Social Engagement

• Unified Customer Data

• AI-Driven Insights

Microsoft Dynamics 365 CRM is a leader among CRM Social Relationship Management Services companies, offering enterprise-grade tools for social listening, sales, and service. Their platform empowers brands to deliver personalized experiences and world-class crm system customer service

11. Zendesk Sell

Founded: 2007

Rating: 4.5/5

Contact: sales@zendesk.com

Website: www.zendesk.com/sell/

Founder: Mikkel Svane

Key Services:

• Social Channel Integration

• Sales Automation

• Customer Support

Zendesk Sell brings together crm social media management and sales automation, making it easy for teams to track conversations, nurture leads, and deliver exceptional support. Their intuitive tools help businesses stand out as best customer relationship management companies.

12. Hootsuite

Founded: 2008

Rating: 4.6/5

Contact: info@hootsuite.com

Website: www.hootsuite.com

Founder: Ryan Holmes

Key Services:

• Social Media Scheduling

• Analytics & Reporting

• Engagement Tools

Hootsuite is a pioneer in Social Media Relationship Management. Their platform simplifies content scheduling, monitoring, and analytics, making them a go-to for brands that value efficiency and insight-driven growth.

Overcoming Challenges in Social CRM Adoption

Adopting Social CRM can be challenging due to data privacy, integration complexity, and the need for continuous monitoring. However, the right CRM Social Relationship Management Services companies provide robust solutions and support to ensure a smooth transition.

FAQs:

Q1. What is the main benefit of using CRM Social Relationship Management Services companies?

They unify customer data, automate social engagement, and improve brand loyalty by integrating Social Media Relationship Management.

Q2. How do these companies support crm social media management?

They offer tools for scheduling, monitoring, and analyzing social interactions across platforms.

Q3. Why should I choose a customer relationship management agency for my business?

An agency brings expertise, strategy, and technology to maximize your CRM investment.

Q4. What is consumer relationship management crm?

It’s a system that manages and analyzes customer interactions throughout the lifecycle, especially on social channels.

Q5. Which are the best customer relationship management companies for social CRM?

Top picks include iCreativez Technologies, Zoho, HubSpot CRM, and Microsoft Dynamics 365 CRM.

Q6. How do CRM Social Relationship Management Services companies enhance crm system customer service?

They streamline support workflows, enable quick responses, and track every customer touchpoint.

Q7. Can these platforms integrate with existing business tools?

Yes, most offer integrations with email, marketing, and analytics platforms.

Q8. Is crm social media management suitable for small businesses?

Absolutely. Solutions like Zoho and Agile CRM are budget-friendly and scalable.

Q9. What features should I look for in a Social Media Relationship Management tool?

Look for social listening, automation, analytics, and easy integration with your CRM.

Q10. How do I measure the ROI of my CRM Social Relationship Management Services?

Track metrics like response time, customer satisfaction, and conversion rates to see tangible results.

Conclusion

Choosing the right CRM Social Relationship Management Services companies is essential for brands that want to thrive in today’s digital-first world. With powerful Social Media Relationship Management tools, expert support, and seamless crm social media management, these companies help you build meaningful connections and drive business growth. Don’t get left behind-partner with the best customer relationship management agency and experience the future of customer engagement today!