Best Practices for ITIL & Service Management
Somdutt Jangir
Global Client Operations Head | Driving Transformation & Strategic Excellence | Trusted Advisor & Growth Catalyst | From Insight to Execution | People + Process + Tech + Culture | PgMP | ACP | RMP | LSSBB | PGPMS | CXOn^
Best Practices for ITIL & Service Management
Service Management is No Longer Just About IT—It’s About Business Success.
The ITIL framework has evolved beyond IT support—it’s now a strategic approach to delivering high-value, reliable, and business-aligned IT services.
How can organizations optimize ITIL & service management to drive efficiency and innovation?
Best Practices for ITIL & Service Management
· Shift from a Reactive to a Proactive Service Model
Traditional IT service management focused on fixing problems. Modern ITSM, driven by ITIL principles, focuses on preventing them.
Impact: Reduced downtime, faster resolutions, and improved customer experience.
· Embrace Continual Service Improvement (CSI)
ITIL’s Continual Improvement Model ensures that every process is regularly assessed and optimized.
Why this matters: IT teams stay agile, competitive, and aligned with evolving business needs.
· Automate & Integrate AI in ITSM
AI-powered ITSM tools can auto-classify tickets, suggest solutions, and analyze trends to improve service quality.
The result? Faster response times, reduced manual workloads, and enhanced service efficiency.
The Future of ITIL & Service Management
· AI & Predictive ITSM → AI-driven insights will help predict and prevent IT issues before they happen.
· End-to-End Automation → Service management workflows will become fully automated, minimizing human intervention in repetitive tasks.
· Business-IT Alignment → ITSM will move beyond tech support, becoming a key driver of business growth and innovation.
The takeaway?
ITIL isn’t just a best practice—it’s a roadmap for transforming IT services into a business-enabling powerhouse.
How is your organization leveraging ITIL for better service management? Let’s discuss in the comments!
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Disclaimer: The views expressed are solely my own and do not represent any organization. This content, enriched by AI and my expertise, is carefully reviewed for accuracy, ethics, and compliance with evolving AI regulations. Let’s engage responsibly and shape the future together!