Build an AI Agent in React Native Using OpenAI and Kommunicate

Build an AI Agent in React Native Using OpenAI and Kommunicate

The global conversational AI agents market is expanding fast. It was worth $11.6B in 2024 and projected to grow at a 20–25% CAGR over the next decade. OpenAI holds a dominant share of attention, with ChatGPT capturing nearly 80% of all AI‑tool traffic. These two facts make one obvious: if you’re embedding a conversational AI agent inside your mobile app, integrating with OpenAI is the smart bet.

Similarly, React Native remains one of the quickest ways to ship a high-quality, cross‑platform mobile experience with a single codebase. If your product strategy includes an AI agent inside your iOS and Android apps, then learning to wire OpenAI into React Native is essential.

This tutorial will show you how to add OpenAI-powered conversational AI agents to your React Native app using Kommunicate. Kommunicate will act as the plug‑and‑play UI and orchestration layer: it renders the chat interface natively, logs user sessions, manages conversation histories, supports agent-to-agent (AI → human) handoffs, and gives you production-grade controls without additional custom UI code.

First, let’s understand why we’re using Kommunicate in the first place.

What are the Benefits of Integrating OpenAI with React Native with Kommunicate?

Pairing OpenAI’s models with Kommunicate’s React Native SDK lets you ship a secure, production‑ready conversational agent without building chat UI, orchestration, or handoffs from scratch. The benefits you get are:

  1. Speed to market: Kommunicate gives you a plug‑and‑play React Native SDK with a polished, brandable chat UI for iOS & Android.
  2. Secure architecture: We handle the security and manage the OpenAI keys.
  3. AI→human handoff baked in: We provide tule‑based routing, SLAs, and escalation without custom wiring.
  4. Data & observability: We manage data around session persistence, transcripts, and KPI tracking (FRT, CSAT, resolution) without engineering.
  5. Cost & model flexibility: We give streamed responses, token controls, and easy model switching (including Claude and Gemini) as needs evolve.

The Kommunicate SDK is the easiest and quickest way to bring a conversational AI agent to your React Native app. Let’s see how you can use the product.

Pre-Requisites

Here’s what you will need to get started:

  • Basic Knowledge of React Native development.
  • Knowledge of JavaScript programming.
  • A Node.js installation
  • Visual Studio Code (IDE)
  • A Kommunicate account (You can sign up here).

Step 1: Create a Conversational OpenAI AI Agent with Kommunicate

  1. Go to Kommunicate Dashboard and click on Agent Integrations

Kommunicate dashboard showing the sidebar navigation with the Agent Integrations icon highlighted, guiding users to set up AI agents.

2. You will see the conversational AI agents you’ve already created in Agent Integrations. We will create a new AI agent for this tutorial by clicking Create New Agent.

Kommunicate dashboard showing the "Manage AI Agents" section. A list of AI agents is displayed with their names, agent IDs, associated LLMs (Gemini, Kompose, OpenAI), and options to go to the Agent Builder or test each agent. A red box highlights the "+ Create new Agent" button in the top-right corner.

3. When you click Create new Agent, Kommunicate will let you integrate your agent with different foundational models and bot builders. We will choose the OpenAI integration.

Kommunicate dashboard showing the 'Manage AI Agents' section with a highlighted 'Create new Agent' button to start building a new conversational AI agent.

4. Choose the AI model that will be the backbone of your AI agent. We’re choosing 4-o-mini because smaller AI models give customers faster responses. We’re also choosing 1000 as the max token number (the length of the answer the agent will give) and the temperature as 0 (This ensures that the agent derives facts directly from our documents without adding extra creativity). Once done, click on Save and Proceed.

Kommunicate bot integration settings screen showing the OpenAI integration setup. The interface includes options to choose the model (selected: "gpt-4o-mini"), set maximum token limit, and adjust temperature. Two integration methods are listed: via Kommunicate (selected) and via API key. A red box highlights the "Save and proceed" button at the bottom.

5. After saving, you’ll have to name your chatbot. We’re naming our AI agent React_Bot and using a standard avatar (You can also use your custom avatar for the agent).

Screenshot of the Kommunicate dashboard showing the bot setup screen. The bot is named "React_Bot" and a standard avatar is selected from multiple illustrated options. The default language is set to English. The "Save and proceed" button is highlighted in red. The image is part of an instructional step guiding users to name their chatbot and select an avatar.

6. You’ll be asked whether you want to enable Human Handoff. We recommend enabling this feature to have human-in-the-loop conversations with your customers.

Kommunicate dashboard displaying the final step of bot creation: enabling Human Handoff. The screen explains that the bot (React_Bot) can transfer the conversation to a human agent when it cannot understand a query. The option "Yes, enable this feature" is selected, and the "Finish bot setup" button is highlighted in red.

7. Your OpenAI conversational AI agent is ready! Click on Let this bot handle all conversations so that this AI agent can be directly integrated with React Native.

Confirmation screen showing successful creation of a new chatbot named React_Bot in Kommunicate, with options to set it as the default bot for all conversations.

After this, you can train this conversational AI agent to have more detailed, on-brand conversations. You can use FAQs, documents, and URLs to create better AI agents.

You can find the details on how to train your AI agent in this article.

Now that we have a functioning AI agent, let’s add it to our React Native app.

Step 2: Connect Your React Native App to Kommunicate SDK

1. Add the Kommunicate module to your React Native app using npm

npm install react-native-kommunicate-chat --save        

2. Add the Kommunicate app to your project. Navigate to app.js and type the following command.

var RNKommunicateChat = NativeModules.RNKommunicateChat;        

3. Now, let’s create the chat widget that will open inside your app.

import React, { useCallback } from 'react';
import {
  SafeAreaView,
  ScrollView,
  StatusBar,
  useColorScheme,
  View,
  Text,
  Button,
  StyleSheet,
} from 'react-native';
import { Colors, Header } from 'react-native/Libraries/NewAppScreen';
import RNKommunicateChat from 'react-native-kommunicate-chat';        
const APP_ID = 'APP_ID'; // replace with your own if needed        
const App = () => {
  const isDarkMode = useColorScheme() === 'dark';        
  const backgroundStyle = {
    backgroundColor: isDarkMode ? Colors.darker : Colors.lighter,
  };        
  const startConversation = useCallback(() => {
    const conversationObject = {
      appId: APP_ID, // obtained from Kommunicate dashboard
    };        
    RNKommunicateChat.buildConversation(
      conversationObject,
      (response, responseMessage) => {
        if (response === 'Success') {
          console.log('Conversation successfully created with id:', responseMessage);
        } else {
          console.warn('Conversation failed:', responseMessage);
        }
      }
    );
  }, []);        
  return (
    <SafeAreaView style={styles.con}>
      <StatusBar
        barStyle={isDarkMode ? 'light-content' : 'dark-content'}
        backgroundColor={backgroundStyle.backgroundColor}
      />
      <ScrollView
        contentInsetAdjustmentBehavior="automatic"
        style={backgroundStyle}
      >
        <Header />
        <View
          style={{
            backgroundColor: isDarkMode ? Colors.black : Colors.white,
          }}
        >
          <Text style={styles.title}>Here you can talk with our customer support.</Text>
          <View style={styles.container}>
          <Button title="Start conversation" onPress={startConversation} />
          </View>
        </View>
      </ScrollView>
    </SafeAreaView>
  );
};        
const styles = StyleSheet.create({
  con: { flex: 1 },
  container: { padding: 16 },
  title: { fontSize: 18, fontWeight: '600', marginVertical: 8 },
});        
export default App;        

Note for iOS (React Native Enabled Applications)

Our iOS SDK is currently not compatible with React Native’s New Architecture (Fabric). To avoid build issues, please disable the new architecture before running pod install.

Option 1: Update your Podfile

At the very top of your iOS Podfile, add:

ENV['RCT_NEW_ARCH_ENABLED'] = '0'        

Connect the conversation OpenAI agent you created. Replace the APP_ID in the previous code with the App ID you get from the Install page under Settings.

Article content

That’s it! Your React Native app can use an OpenAI AI agent with the Kommunicate SDK.

Parting Thoughts

OpenAI gives you the reasoning engine, React Native gives you a single codebase for iOS and Android, and Kommunicate supplies the production‑ready UI, orchestration, analytics, and human handoff you don’t want to rebuild. In a few lines of code, you stood up a cross‑platform conversational agent that’s secure, observable, and easy to iterate.

Want help shipping a production-grade mobile AI agent faster? Book a demo with Kommunicate!

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