CBP Notice in Your Inbox? What to Do Next

Welcome to Peace of Freight, your go-to newsletter for staying ahead in the world of freight and logistics!

Whether you’re importing goods into the U.S., toying with the idea of taking your business global or moving hazardous cargo – we’ve got you covered with our insights and updates every second Tuesday of the month.

I’m Juan Lara, an independent freight forwarder on a mission to prove that international shipping can be smooth and stress-free – if you only know how!

In this month’s newsletter

📑 What Are CF-28 and CF-29 Forms?

📑 Why Quick Action is Critical

📑 Best Practices for Responding to a CF-28

📑 What to Do If You Receive a CF-29

Receiving a notice from U.S. Customs and Border Protection (CBP) can feel stressful, but trust me, a CF-28 "Request for Information" or a CF-29 "Notice of Action" isn’t the end of the world. It’s just a sign that something needs a little extra attention.

The good news? You can handle these situations smoothly if you know what to expect. Let’s break down what these forms mean and how to keep your business moving forward without any hiccups.

📑 What Are CF-28 and CF-29 Forms?

These forms are a standard part of how CBP ensures everything is in order.

·  CF-28: Request for Information

CBP needs more details about your shipment. They might seek clarification on:

• How your products are classified (the Harmonized Tariff Schedule, or HTS code).

• The value of your goods (are you declaring the correct amount for duty purposes?).

• Your eligibility for free trade agreements (like USMCA).

• The country of origin of your products.

This request could be due to a discrepancy. Or perhaps CBP is double-checking a few things. Either way, it’s important to respond promptly to avoid any complications down the line.

·  CF-29: Notice of Action

If things aren’t resolved with the CF-28, or if CBP has already found an issue, you might get a CF-29. This form means CBP is taking action based on its findings, which could include:

• Rate increases (more duty owed).

• Issues with your tariff classification (your HTS code may be incorrect).

• Country of origin changes (affecting duties or admissibility).

• Denial of FTA benefits (loss of duty-free status).

The CF-29 is definitely more urgent, but don’t panic! Just address it ASAP for a smoother resolution.

📑 Why Quick Action is Critical

CF-28 and CF-29 are time-sensitive. If you don’t act fast, things can spiral into more complex and costly issues. Responding quickly helps you:

1. Prevent delays and extra fees

Missed deadlines can halt your shipment, leading to costly charges, such as:

• Storage Fees: Charged by the port for holding goods beyond the allotted free time for customs processing.

• Demurrage Fees: Charged by the port for keeping the container at the terminal after the free time for unloading expires.

• Detention Fees: Charged by the shipping line for keeping the container beyond the allowed time after delivery to your facility.

• Inspection Fees: Additional costs if your shipment undergoes further examination due to delays.

2. Keep your importer status in good standing

Ignoring a CF-29 or not responding properly can negatively impact your customs bond or even your ability to import in the future.

3. Avoid penalties

You might not realize it, but failing to address these forms could lead to fines. The sooner you take action, the less likely you’ll be hit with extra charges.

📑 Best Practices for Responding to a CF-28

Here’s what you should do:

1. Understand the request

Take a moment to fully grasp what CBP is asking for. The CF-28 will specify the compliance issue, whether it’s related to tariff classification, value, or something else. Knowing exactly what they need will help you respond accurately.

2. Gather the right documents

Pull together all relevant documentation, such as your commercial invoice, entry summary (CBP Form 7501), and any supporting materials related to the issue.

If you’re unsure about the specifics, your customs broker can help you organize everything.

3. Assess potential liabilities (and opportunities)

Take a step back and think about what this request might mean for your business. Could it affect future shipments? Does it hint at a broader compliance issue?

A little foresight can help you decide how best to respond and even uncover opportunities for better practices going forward.

4. Contact CBP if you need more time

Get in touch with the CBP officer listed on the form. They’re there to help, and it’s okay to ask for an extension if needed. It shows you’re taking things seriously.

📑 What to Do If You Receive a CF-29

Now, if you’ve already received a CF-29, things are more serious. Here’s how to manage it:

1. Understand what’s happening

Read the form carefully to pinpoint exactly what needs to be corrected or appealed.

2. Don’t wait too long

You usually have 20 days to respond. If you miss this deadline, CBP may proceed with their proposed action, which could include penalties, higher duties, or even seizure of goods.

3. Work with experts

If you’re unsure how to respond, consult a customs attorney or a licensed customs broker. They can help you prepare a formal protest if needed.

4. Fix the issue and respond promptly

Make the necessary corrections or prepare your protest, and submit it to CBP within the deadline. Remember, accuracy and completeness are key here. Double-check everything before you hit “send.”

When a CF-28 or CF-29 lands in your inbox, remember it's a call to action, not a cause for panic. Timely, informed responses are your best defense against delays and unexpected costs.

Need a guiding hand? We're just a message away. Let's connect and ensure your imports are always handled with peace of mind 📩.