Complaint Mechanisms for NGOs - A Practitioner's Guide

In need of improving your organisation's accountability and aiming to combat corruption, abuse and mismanagement? Looking for a useful tool within the #metoo discourse?

A complaint mechanism is one of the key tools you need. Copy the link to read the how-to Practitioner's Guide on how to establish one:

"You do not need to reinvent the wheel."

Complaint mechanisms are formal channels through which victims and witnesses of misconduct within an organization – ranging from mismanagement and corruption to physical and sexual abuse – are given the opportunity to file a complaint. The mechanisms have proven to be a very effective tool to identify misconduct, give victims a voice and ultimately improve operations. A well structured one allows for timely and results-oriented handling of complaints without fear of retribution.

The most important message of the Guide is: You do not need to reinvent the wheel when designing your complaint mechanism, but can learn from the experience of other organisations. The guide will be continuously improved and adapted, based on our partners’ future experiences in implementing complaint mechanisms and enriched with lessons learnt and good practices from within our network.