Dexatel Conversations: Your Unified Messaging Inbox

Handling #SMS, WhatsApp , and Rakuten Viber messages across multiple platforms can be a challenge. With Dexatel Conversations, you can manage them all in one place. Whether you are running a small team or managing a large-scale support operation, our web app and API offer a seamless omnichannel inbox designed for maximum productivity and performance.

What You’ll Love About Dexatel Conversations

• Omnichannel Inbox: Manage SMS, WhatsApp, and Viber in a single interface.
• Agent Assignment & Roles: Assign chats and manage agent access easily.
• Web App & REST API: Use our intuitive web app or integrate into your existing systems.
• Real-Time Notifications: Receive instant updates for faster communication.
• Search & Filters: Quickly find and organize conversations.
• Security & Compliance: Ensure GDPR compliance and secure customer data with encryption.
• Conversation History: Maintain full customer context and service continuity.
• Multi-Brand Support: Manage multiple brands or departments with isolated permissions.

Popular Use Cases

• Customer Support: Resolve customer issues across channels without switching platforms.
• Sales and Lead Follow-Up: Nurture leads consistently through SMS, WhatsApp, and Viber.
• Post-Sales Engagement: Send shipping updates, feedback requests, and product support communications.
• Technical Support Teams: Assign technical queries to specialized agents to ensure accurate responses.

Supported Channels

• SMS
• WhatsApp
• Viber

How It Works

1. Connect your messaging channels.
2. Start conversations with a unified, chronological view.
3. Assign chats to the right agents and reply in real-time.
4. Measure performance with built-in analytics and reporting.

Seamless API Integration Dexatel Conversations easily integrates into your tech stack through our REST API. Automate workflows, route messages based on rules, and synchronize data across your CRM and helpdesk platforms.

Customer Success Stories "Our support agents reduced first-response time by 40% after switching to Dexatel Conversations." — Online Retail Brand

"An all-in-one inbox across SMS, WhatsApp, and Viber helped us streamline communication and improve customer satisfaction." — SaaS Company

"The API gave us the flexibility to build custom workflows and track everything in our CRM." — Telecom Provider

Flexible, Transparent Pricing With Dexatel Conversations, you pay only for the messages you send and the volume you handle.

Why Teams Choose Dexatel Conversations

• Productive by Design: Built to simplify multi-channel messaging and boost team efficiency.
• Secure by Default: GDPR-compliant with enterprise-grade encryption.
• Flexible and Scalable: Suitable for startups, mid-sized companies, and large enterprises.

Get Started Today Unify your messaging and streamline customer communication with Dexatel Conversations.