Are Disconnected Ops the Silent Killer of Telecom Efficiency?
Aelum Consulting - ServiceNow Premier Partner
ServiceNow Premier Partner with a proven track record in implementing and managing ServiceNow with unmatched agility.
As the world gears up for 6G, telco leaders are already investing in infrastructure and tech upgrades. But while the front end is evolving fast, there’s one area still holding back your business transformation: the operations behind the service.
Let’s be honest. If the order systems, inventory data, and workflows are disorganized, nothing will work perfectly. Delays, fallout, and failed activations might still be your constant.
To scale innovatively, CSPs must adopt workflows that align with telecom industry standards to deliver services more efficiently and consistently work on improvements.
Disconnected systems cause internal friction, leading to rework, missed handoffs, and lost time. And though these breakdowns happen behind the scenes, their impact is loud and clear.
This is exactly where ServiceNow Telecommunications Service Management (TSM) steps in to unify systems, streamline workflows, and keep your operations in sync.
How ServiceNow TSM Transforms Your Telecom Operations?
We know that departmental silos, missed SLAs, tedious discovery, and mapping of network resource data can be real barriers to achieving smooth workflows. ServiceNow TSM solves that. It accelerates digital transformation for telcos, serving as a unified platform for CSPs to manage inventories, services, customers, and partners.
To cut it short, these are some key points about what ServiceNow TSM has to offer you:
& there’s more.
Revive Telecom Ops with Connected Systems
Providing error-prone service delivery & implementing smooth operations is no longer a tedious task.
ServiceNow TSM helps enterprises turn complex processes into streamlined, intelligent processes. Bridging the gap between sales, service, and network operations, it ensures smooth operations for both:
With ServiceNow TSM, Aelum helped a leading telecom company reduce agent attrition by 1% and decrease customers experiencing unfavourable outcomes by 0.2% within 6 months of going live. As a Certified ServiceNow Partner with over 180 experts, we assist enterprises in reimagining workflows.
What are your thoughts on achieving digital transformation for your business? Decide when you’re completely sure.
Consistency in service delivery starts with systems that actually talk to each other. Aelum Consulting - ServiceNow Premier Partner
Senior ServiceNow Sales Powerhouse | AI, Automation & Workflow Disruptor | Driving 7-Figure Pipelines | Competitive Displacement Specialist | Helping Enterprises Automate, Accelerate & Crush Inefficiency With ServiceNow
1moTelcos want to innovate but spend 70% of IT budgets prioritizing maintenance. 6G hype won’t matter if backend ops are stuck in the 2G era. 🐌 ServiceNow TSM flips that ratio by automating the mundane using AI orchestration to nuke silos effectively. Result: 30% reduction in fallout tickets, proven and verified! Anyone still betting on spreadsheets? #TelecomOps #ServiceNowTSM #6GReady #NowPlatform