The EUC Enterprise Power-Up You Didn’t Know You Needed

Let’s be honest. Most people hear Customer Success and think, oh, that’s “just” (paid for) support. Sound familiar? But what about Customer Success Plus (CS+) from Nerdio? That’s a whole different beast. It’s not a hotline. It’s not a helpdesk. It’s your secret weapon for getting things right the first time. It’s the difference between a good deployment and an exceptional one. CS+ is kind of like grabbing that magic mushroom in Mario Bros... Suddenly, you’re stronger, faster, and ready for whatever’s next. And yes, it’s also a whole lot more fun than it sounds. I know many on the team personally, and they are the best of the best, trust me!

So, what is CS+? Why are some of Nerdio’s most successful enterprise customers calling it their “single best decision”? And how does it tie into training, growth, and building internal heroes across IT teams? Let’s unpack it all—with zero fluff and 100% truth.

What CS+ Really Is (And isn’t)

Customer Success Plus (CS+) is not about “needing help.” It’s about unlocking full value. Think of it like hiring a local guide when climbing a mountain you’ve never summited. You could go at it alone, but why risk missed paths, avoidable falls, or delays when you’ve got a Sherpa who’s done this exact route 100 times? That’s us!

With CS+, your Sherpa team includes a CSM (Customer Success Manager)—focused on your strategic goals, success planning, and coordination—and a TAM (Technical Account Manager)—your hands-on technical expert who ensures your Nerdio deployment is optimized, stable, and scalable from day one.        

With CS+, you get:

• Expert-led onboarding
• Strategic cost optimization
• Dedicated success management
• Automation guidance
• Tailored enablement training
• Roadmap alignment sessions
• And actual people who understand your environment and speak fluent Azure, Intune, AVD, W365, and Nerdio

It’s designed for organizations that are serious about outcomes. If you're migrating from Citrix or VMware, working with hybrid join complexity, managing regional sprawl, or trying to roll out automation across Intune, UAM, or WinGet—CS+ is your blueprint, your Sherpa, and at the same time, your safety net.

More Than Features: It’s About Outcomes

Let’s drop the feature list for a minute (we can pick it up any time you like) and talk about what really matters, outcomes. CS+ delivers faster time-to-value by accelerating deployment and adoption through tailored, expert-led sessions. That means your ROI shows up faster, your IT staff ramp up quicker, and your rollout stays on track.

For example...

• A global law firm came to Nerdio after struggling with legacy VDI (you fill in the brand). With CS+, they didn’t just migrate to Azure Virtual Desktop. They automated image updates, deployed App packages via UAM, tuned Auto-Scale, and saved 42% on their monthly Azure bill. Static host pools? Gone. Manual cleanup tasks? Same. User experience? Upgraded.
• Another customer had been quoted $50,000 externally for help with image updates. With CS+, they learned to do it themselves in a matter of hours. That’s not just smart—it’s self-sufficient.
• At one of our existing customers a Technical Account Manager identified savings of ~$8k or 13% per month by optimizing VM sizes and leveraging unutilized or underutilized features within Nerdio Manager for Enterprise.

And we can keep going!

De-Risk Your Rollouts and Stay Ahead

Migrations are risky. Things break, timelines slip, configurations get messy, fast if you are not careful. CS+ reduces that risk. With a Technical Account Manager (TAM) by your side, you don’t just react—you prevent. Whether it’s avoiding an Auto-Scale misstep, right-sizing your VMs, or aligning RDP properties to balance performance and security, CS+ gives you proactive eyes on your environment.

The operational results speak for themselves as well. One customer—3 people managing 6,000 desktops. Another? Migrated 2,500 users from Citrix and slashed $298,000 in monthly Azure spend. Another? Managing 4,500 users with just one admin, after a complete optimization. That’s CS+ in action.        

Training? We wrote the book on it.

Every CS+ training session (2 x 4 hours for the whole team), globally, is delivered by Nerdio’s Learning & Development team. This is the same team that builds Nerdio Academy content hosted on the Learning Management System, develops certification programs, and trains the trainers. That’s not a coincidence, it’s by design.

Customers like Outokumpu benefited directly from this: training new support teams, scaling operations with confidence, and becoming truly enabled. Not just onboarded. Not just “aware of the UI.” Enabled.

Need to onboard a new support team? We’ve done that. Want to train staff on UAM, App deployment, Intune, or Auto-Scale? That’s part of the package. This isn’t a set-it-and-forget-it service — it’s an evolving enablement engine.

And we are pretty good at it.

Strategic Alignment (No Crystal Ball Required)

Your business evolves. So should your Nerdio deployment. CS+ includes quarterly reviews that ensure you're ready for what's next. Want early visibility into new features? Need guidance on how upcoming changes impact your estate? Or maybe you’re planning regional expansion, M&A rollouts, or full-blown automation? CS+ is your strategic co-pilot. And if you’re worried about training the next wave of admins, don’t be.

Putting It All Together

1.     Faster Time-to-Value: Deploying Nerdio? Great. Deploying Nerdio with CS+? Even better. Why? Because expert-led enablement gets your team up to speed fast, shortens the learning curve, and turns knowledge into results — before your old contract even expires.

2.     De-Risked Rollouts: Nobody likes misconfigurations, delays, or features gathering dust. With CS+, your environment gets shaped by people who’ve done it all before. Best practices? Check. Roadblocks removed? Check. Confidence restored? You bet.

3.     Optimized Azure Spend: Yes, CS+ saves you money. From auto-scaling tweaks to sizing audits, TAMs (Technical Account Managers) have slashed customer Azure bills by up to 42% in real-world cases. One customer even saved $298,000 per month. That’s not a typo.

4.     Strategic Roadmap Alignment: Your IT plan doesn’t stand still. CS+ makes sure Nerdio doesn’t either. You’ll get quarterly roadmap sessions, early access to features, and a Nerdio expert who keeps your deployment aligned with where your business is going.

5.     Elevated Support & Partnership: This isn’t just support — it’s partnership. A CSM (Customer Success Manager) becomes an extension of your team. Need help navigating a merger? Launching in a new region? Automating image management? CS+ has you covered.

CS+ Isn’t for Everyone—and That’s a Good Thing

Here’s what we won’t do: sell CS+ to everyone. You don’t need it to use Nerdio. Plenty of customers go live on their own. That’s the beauty of the platform. But if you’re facing high visibility deadlines, limited internal bandwidth, or long-term automation goals, you’ll want more than just a control panel.

CS+ isn’t about support, it’s about outcomes. It’s not a requirement, it’s an accelerator. It’s not a crutch—it’s a catapult.

Ask yourself:

• Are we migrating from Citrix or VMware?
• Is our team new to Azure or stretched thin?
• Do we have high visibility goals or fiscal deadlines?
• Are we deploying across multiple regions?
• Do we want to automate and innovate — not just maintain?

If the answer to any of these questions is yes, CS+ is for you.

To quote one customer, “Your engineers can figure it out—but CS+ gives them a partner who’s done it 100 times before. That saves weeks of experimentation, avoids rework, and keeps you focused on higher-value projects.”

The Bottom Line: Nerdio Works Out of the Box. CS+ Gets You There Faster.

This is about confidence. About control. About unlocking every ounce of value from the platform you chose—and doing it in less time, with fewer people, and better outcomes. If you’re a partner, a customer, or an enterprise team wondering how to make Nerdio your competitive advantage, it might be time to explore what CS+ can do for you.

We’ll bring the Sherpa. You bring the mountain.