GenAI can personalise care. But can it earn trust? Let’s reframe the real transformation healthcare needs — and how it’s communicated.
Healthcare doesn’t move at the speed of technology. It moves at the speed of trust.
GenAI is already redefining what’s possible in diagnostics, triage, and personalised treatment. But while the tech stack is advancing, the communication gap is widening.
McKinsey’s latest findings tell us: → 62% of healthcare leaders see GenAI’s highest value in patient engagement → Yet only 29% have started implementation → And the biggest barriers? “Patient trust” and “message clarity”
So, what’s missing? A narrative that connects data with dialogue, efficiency with empathy, and algorithms with outcomes.
At Origami, we work with healthcare leaders and AI partners to shape GenAI-enabled patient journeys that are:
Insight-led
Trust-driven
Designed to feel human
From patient onboarding and virtual care flows, to proactive comms and post-care engagement — every message, screen, and interaction needs to work with the patient, not just for them.
Because in this age of automation, how it feels matters as much as how it works.
Reimagining GenAI in your care ecosystem? Let’s craft experiences that build clarity, confidence — and care that communicates.
Contact us: 🌐 www.origamicreative.com | ✉️ hello@origamicreative.com
🔗 Source Links
Infographics:
62% of healthcare execs see GenAI's biggest opportunity in patient engagement (neural icon) mckinsey.com+15mckinsey.com+15linkedin.com+15accenture.commckinsey.comft.com+2jemsu.com+2accenture.com+2mckinsey.com+5linkedin.com+5hcinnovationgroup.com+5
Only 29% have progressed from planning to deployment (progress bar)
3x increase in patient engagement with personalised GenAI communications(chat bubble with heart)hcinnovationgroup.com