GenAI-powered Store Navigation App and Smart Assistant for customers and employees

GenAI can revolutionize Store Navigation Apps and Smart Assistants by providing personalized assistance, optimizing store operations, enhancing customer experiences, and empowering employees with valuable insights and support.

Here are some of the examples of how GenAI can enhance both Store Navigation Apps and Smart Assistants for customers and employees in various ways.

Smart Assistant (SA)

• App based Smart Voicebot Assistant.

• Customer can use predefined items list in app or search items instantly.

• SA can help with aisle location and stocks availability.

• SA can compare items and find item substitutes based on customer preferences.

• SA can find stock availability in nearby stores.

• SA can prompt the customers for personalized offers and deals.

• Employees can use it for similar enquiries and more.

NFC/ESL based items lookup

• Find items details, substitutes, and item comparisons.

• Preview boxed items content and details.

• Preview in GenAI-led AR mode.

• Automated assets tracking, stock taking and replenishments.

AI Voice Hotspots

• AI Voice Hotspots for in-store smart assistance.

• Recommend items based on customer preferences.

• Provide item details, substitutes and stock availability.

• Check items availability in nearby stores.

• Register customer complaints and feedbacks.

Smart Checkout

• Supports self-service

• Tracks the items in cart

• Cross-sell and up-sell recommendations and offers.

• Contactless Payment

...and more

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