Greenlight Insights | May Edition
Welcome to our newsletter—Greenlight Insights!
New around here? Each month, we'll share the latest in AI and automation, featuring expert insights, industry news, and upcoming events where you can connect with our team.
Subscribe to our newsletter to stay up-to-date, and keep reading for this month's insights!
News – Greenlight Earns UiPath Agentic Automation Badge of Distinction
We’re proud to share that Greenlight has been named a UiPath Agentic Automation Fast Track Partner, a distinction awarded to select partners leading the way in agentic automation.
This recognition highlights our commitment to helping clients build orchestrated enterprises by uniting AI agents, robots, people, and AI models to streamline and automate complex, end-to-end processes.
Carousel – Agentic Terminology For Beginners
To mark the April 30 launch of the UiPath Platform for agentic automation, we shared 12 key agentic terms to help you get up to speed. From AI agents and agentic orchestration to prompt chaining, we’ve broken it all down into quick, bite-sized definitions you can read in under two minutes.
Are you looking for more about agentic AI? Here is a comprehensive list of resources gathered just for you.
💡 Is AI replacing humans? That’s the headline—but here’s the reality. AI agents, robots, and humans will work together. Find out how.
Video – Let’s Talk Data series | Episode 1
Data silos aren’t new. In fact, we’ve been talking about them for 25+ years. So... why are they still such a problem?
In the first episode of our Let’s Talk Data series, we break down the biggest barriers to data success, from organizational challenges to culture shifts, tech accessibility, and the ongoing struggle to keep data clean.
Article – Here’s How Contact Centers Are Scaling With Automation
Contact centers are under pressure to do more with less, but our customers are rising to the challenge with automation. They are clearing backlogs, accelerating decision-making, detecting fraud earlier, reducing average handling time, and ensuring consistent, reliable data.
Whether you’re just getting started or ready to evolve your automation strategy, this article shares real customer insights and impact.
💡 Did you know some contact centers are saving 7 minutes per call just by automating the repetitive parts of their workflows? Ask us about our client’s success.
Industry News
On April 30, UiPath launched their platform for agentic automation! Watch the replay of the launch.
Gartner predicts agentic AI will autonomously resolve 80% of customer service issues. Read more here.
Greenlight achieved Diamond UiPath Partner status. Find out what this means.
UiPath launched free agentic automation training for public sector professionals. Read more here.
Peoplesource Staffing Solutions has acquired Greenlight’s staffing division. Learn more about this strategic move.
Everest Group recognized UiPath as a Leader in the Intelligent Document Processing (IDP) Products PEAK Matrix® Assessment. Check out the report.
Upcoming Webinars
Agentic Automation (Monthly)
Test Automation
Contact Centers
Financial Services
Healthcare
More details coming soon! Submit your name and email address to get notified of our upcoming webinar dates.
Riddle of the Month
Riddle: A company wants to automate one of three tasks to save the most time and reduce errors. Here are the tasks:
Task A: Done 10 times a day, takes 2 minutes, rarely has mistakes.
Task B: Done 3 times a day, takes 30 minutes, and often requires rework.
Task C: Done once a day, takes 2 hours, but is done perfectly every time.
Which task would you automate, and why? 🤔 Leave your thoughts in the comments!