How To Build a Culture That Solves Its Own Problems

If you're relying on a small group of leaders or CI experts to drive performance… You're already at risk.

For many manufacturers, delays, rising costs, and inefficiencies feel like a never-ending cycle. You fix one issue, and another pops up. And the pressure to deliver results keeps growing.

The real problem? Improvement isn’t built into the way people work. It sits off to the side, owned by a few, not embedded in the culture.

One global manufacturing site facing this exact challenge did something different.

They didn’t just launch a CI initiative. They created the systems, structure, and behaviours needed to make continuous improvement part of everyday work.

Here’s what changed:

• They stabilised daily operations using standardised routines and visual management

• They built 17 local improvement teams who generated over 300 ideas a year

• Clear escalation paths helped eliminate production delays, reducing late shipments from 120 to zero

• Leaders were coached to align behaviours to strategy

• Their efforts led to a 20% reduction in production costs and record-breaking productivity

Improvement stopped being something people were told to do and became something they owned.

This approach reflects the principles of the Shingo Model — a proven framework for building sustainable, people-led excellence.

If you're ready to move beyond tools and create real, lasting change in your organisation, our Shingo Workshops are a great place to start.

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